1|Page
WGU C208 OBJECTIVE ASSESSMENT FINAL NEWEST 2026
ACTUAL EXAM TEST BANK| C208 CHANGE MANAGEMENT
AND INNOVATION OA FINAL REVIEW WITH 300 REAL EXAM
QUESTIONS AND CORRECT VERIFIED ANSWERS/ ALREADY
GRADED A+ (MOST RECENT!!)
Which stage in Kurt Lewin's change model involves changes being
institutionalized in the corporate culture? ......ANSWER......Refreezing
Which of the following does not characterize the management style
known as empowerment? ......ANSWER......Reliance on hierarchy
What is the first step in John Kotter's eight-step process for
transformational change? ......ANSWER......Establish a sense of urgency
Which of the following is not an explanation for why people resist
change at work? ......ANSWER......Management has explained and
demonstrated the need for change.
Why does John Kotter advocate creating "short-term wins" in his eight-
step process for change? ......ANSWER......They help to create a feeling
of progress as well as an opportunity to reward employees
The development of the Internet is an example of
......ANSWER......radical innovation
,2|Page
Which stage in Kurt Lewin's change model involves people employing
new skills and attitudes and being rewarded by the organization for
doing so? ......ANSWER......Refreezing
Which of the following is not one of the four stages of change in the
Black and Gregersen model? ......ANSWER......Do the new right thing,
and do it fairly well at first
Sustaining organizational change through continued focus occurs during
which step in the ADKAR model? ......ANSWER......Reinforcement
A manager who is comfortable with risk will be more likely to lead
which sort of change effort? ......ANSWER......Revolutionary
The third step of the Cisco Change Roadmap (CCR) is
......ANSWER......Manage
Lower and middle-level managers are generally not tasked with leading
which of the following kinds of change? ......ANSWER......Invention of
new organizational missions or economic models
Which of the following statements about change efforts is not true?
......ANSWER......Managers who expect resistance to change rarely
become defensive
,3|Page
Willingness to support and participate in change effort comes during
which step in the ADKAR model? ......ANSWER......Desire
Which of the following is not one of the three factors driving change
that make it more challenging, according to Black and Gregersen?
......ANSWER......Fear of change
The majority of people spend their time experiencing which of the
following sorts of change? ......ANSWER......Reactive change
Embracing alternative ways of looking at a problem and generating
ideas rather than evaluating is considered ......ANSWER......divergent
thinking
Tapping into the talents of researchers, engineers, and scientists
working outside a corporation is an example of which type of
innovation? ......ANSWER......Open innovation
Which of the following statements is not true about promoting
creativity in an organization? ......ANSWER......Eliminating conflict
promotes the creative process.
, 4|Page
In its work on innovation, McKinsey & Company found that ________
made a significant difference in leading successful innovation efforts.
......ANSWER......establishing formal innovation goals for leaders
A culture's expectations of its members' behavior in any given situation
are its ......ANSWER......Cultural norms
Which of the following types of organizations have to operate under
national, regional, and local guidelines, or by mandates voted on by
legislators or voters? ......ANSWER......Public sector
According to the Organizational Culture Assessment Model, if you value
being in an innovative and cutting-edge environment, in which of the
following corporate cultures would you be the most comfortable?
......ANSWER......Adhocracy
Logos, the dress code, the furnishings, and the type of neighborhood in
which the organization is located are all ___________ of a corporate
culture. ......ANSWER......symbols
Changing demographics is an example of what type of change factor?
......ANSWER......Socioeconomic
Which of the following explanatory models for the process of change is
based on Elizabeth Kübler-Ross' five stages of grief?
......ANSWER......Change Curve Model
WGU C208 OBJECTIVE ASSESSMENT FINAL NEWEST 2026
ACTUAL EXAM TEST BANK| C208 CHANGE MANAGEMENT
AND INNOVATION OA FINAL REVIEW WITH 300 REAL EXAM
QUESTIONS AND CORRECT VERIFIED ANSWERS/ ALREADY
GRADED A+ (MOST RECENT!!)
Which stage in Kurt Lewin's change model involves changes being
institutionalized in the corporate culture? ......ANSWER......Refreezing
Which of the following does not characterize the management style
known as empowerment? ......ANSWER......Reliance on hierarchy
What is the first step in John Kotter's eight-step process for
transformational change? ......ANSWER......Establish a sense of urgency
Which of the following is not an explanation for why people resist
change at work? ......ANSWER......Management has explained and
demonstrated the need for change.
Why does John Kotter advocate creating "short-term wins" in his eight-
step process for change? ......ANSWER......They help to create a feeling
of progress as well as an opportunity to reward employees
The development of the Internet is an example of
......ANSWER......radical innovation
,2|Page
Which stage in Kurt Lewin's change model involves people employing
new skills and attitudes and being rewarded by the organization for
doing so? ......ANSWER......Refreezing
Which of the following is not one of the four stages of change in the
Black and Gregersen model? ......ANSWER......Do the new right thing,
and do it fairly well at first
Sustaining organizational change through continued focus occurs during
which step in the ADKAR model? ......ANSWER......Reinforcement
A manager who is comfortable with risk will be more likely to lead
which sort of change effort? ......ANSWER......Revolutionary
The third step of the Cisco Change Roadmap (CCR) is
......ANSWER......Manage
Lower and middle-level managers are generally not tasked with leading
which of the following kinds of change? ......ANSWER......Invention of
new organizational missions or economic models
Which of the following statements about change efforts is not true?
......ANSWER......Managers who expect resistance to change rarely
become defensive
,3|Page
Willingness to support and participate in change effort comes during
which step in the ADKAR model? ......ANSWER......Desire
Which of the following is not one of the three factors driving change
that make it more challenging, according to Black and Gregersen?
......ANSWER......Fear of change
The majority of people spend their time experiencing which of the
following sorts of change? ......ANSWER......Reactive change
Embracing alternative ways of looking at a problem and generating
ideas rather than evaluating is considered ......ANSWER......divergent
thinking
Tapping into the talents of researchers, engineers, and scientists
working outside a corporation is an example of which type of
innovation? ......ANSWER......Open innovation
Which of the following statements is not true about promoting
creativity in an organization? ......ANSWER......Eliminating conflict
promotes the creative process.
, 4|Page
In its work on innovation, McKinsey & Company found that ________
made a significant difference in leading successful innovation efforts.
......ANSWER......establishing formal innovation goals for leaders
A culture's expectations of its members' behavior in any given situation
are its ......ANSWER......Cultural norms
Which of the following types of organizations have to operate under
national, regional, and local guidelines, or by mandates voted on by
legislators or voters? ......ANSWER......Public sector
According to the Organizational Culture Assessment Model, if you value
being in an innovative and cutting-edge environment, in which of the
following corporate cultures would you be the most comfortable?
......ANSWER......Adhocracy
Logos, the dress code, the furnishings, and the type of neighborhood in
which the organization is located are all ___________ of a corporate
culture. ......ANSWER......symbols
Changing demographics is an example of what type of change factor?
......ANSWER......Socioeconomic
Which of the following explanatory models for the process of change is
based on Elizabeth Kübler-Ross' five stages of grief?
......ANSWER......Change Curve Model
