HUMAN RESOURCE MANAGEMENT EXAM 1
TEST PAPER FULL SOLUTION QUESTIONS
AND CORRECT ANSWERS GRADED A+
●● Forecasting
Answer: Predicting demand.
●● Linear programming
Answer: Optimizing resources.
●● Break-even analysis
Answer: Finding when costs equal revenue.
●● Queuing theory
Answer: Reducing wait times.
●● Logistics
Answer: Managing flow of goods and services.
●● Data mining
Answer: Analyzing large data sets enabled by computers.
,●● Hawthorne Effect
Answer: Productivity increased no matter the conditions; workers
improved performance when they felt observed, valued, and included.
●● Observer Effect
Answer: Another name for the Hawthorne Effect.
●● Decentralization
Answer: The process of distributing decision-making authority from top
executives down to middle managers or even front-line employees.
●● Benefits of Decentralization
Answer: Speeds up responses to customer/patient needs, gives
employees more responsibility and motivation, and frees top
management to focus on strategy.
●● Risks of Decentralization
Answer: Lower-level employees may feel overburdened and decisions
may lack consistency across the organization.
●● Functions of Management
Answer: Henri Fayol formalized the classic 4 functions: Planning,
Organizing, Leading, Controlling.
, ●● Planning
Answer: Deciding goals and how to achieve them.
●● Strategic planning
Answer: Top-level planning that sets mission, vision, values, and long-
term direction.
●● Tactical planning
Answer: Middle-level planning that breaks strategy into actions for
divisions.
●● Operational planning
Answer: Lower-level planning focused on day-to-day tasks.
●● SMART Goals
Answer: Goals that are Specific, Measurable, Achievable, Realistic, and
Time-bound.
●● Organizing
Answer: Allocating resources and structuring tasks to achieve goals.
●● Division of labor
TEST PAPER FULL SOLUTION QUESTIONS
AND CORRECT ANSWERS GRADED A+
●● Forecasting
Answer: Predicting demand.
●● Linear programming
Answer: Optimizing resources.
●● Break-even analysis
Answer: Finding when costs equal revenue.
●● Queuing theory
Answer: Reducing wait times.
●● Logistics
Answer: Managing flow of goods and services.
●● Data mining
Answer: Analyzing large data sets enabled by computers.
,●● Hawthorne Effect
Answer: Productivity increased no matter the conditions; workers
improved performance when they felt observed, valued, and included.
●● Observer Effect
Answer: Another name for the Hawthorne Effect.
●● Decentralization
Answer: The process of distributing decision-making authority from top
executives down to middle managers or even front-line employees.
●● Benefits of Decentralization
Answer: Speeds up responses to customer/patient needs, gives
employees more responsibility and motivation, and frees top
management to focus on strategy.
●● Risks of Decentralization
Answer: Lower-level employees may feel overburdened and decisions
may lack consistency across the organization.
●● Functions of Management
Answer: Henri Fayol formalized the classic 4 functions: Planning,
Organizing, Leading, Controlling.
, ●● Planning
Answer: Deciding goals and how to achieve them.
●● Strategic planning
Answer: Top-level planning that sets mission, vision, values, and long-
term direction.
●● Tactical planning
Answer: Middle-level planning that breaks strategy into actions for
divisions.
●● Operational planning
Answer: Lower-level planning focused on day-to-day tasks.
●● SMART Goals
Answer: Goals that are Specific, Measurable, Achievable, Realistic, and
Time-bound.
●● Organizing
Answer: Allocating resources and structuring tasks to achieve goals.
●● Division of labor
