MB-901 PRACTICE QUESTIONS WITH VERIFIED
ANSWERS
A user's effective security is the __ of all roles granted to that user - Answers -
Combination
What would need to be applied in order to prevent a user from viewing an email address
on the contact entity of a model-driven app they have access to? - Answers - Field level
security
What access level gives the greatest scope? - Answers - Organization
What are the four foundational principles of the trusted cloud? - Answers - Security,
privacy, compliance, and transparency
How are updates to the customer service application applied? - Answers - Through the
Dynamics 365 admin center
Which of the following app deployments would use Lifecycle Services?
-Dynamics 365 Sales
-Dynamics 365 Supply Chain Management
-Dynamics 365 Business Central - Answers - Dynamics 365 Supply Chain Management
Which of the following apps is a model-driven app?
-Dynamics 365 Sales
-Dynamics 365 Commerce
-Dynamics 365 Supply Chain Management - Answers - Dynamics 365 Sales
Artificial Intelligence (AI) in dynamics requires what platform to function? - Answers -
Common Data Model
Which of the following products should someone use to help train a new employee on
how to maintain a piece of factory equipment?
-Dynamics 365 Sales Insights
-Dynamics 365 Remote Assist
-Dynamics 365 Guides - Answers - Dynamics 365 Guides
What is a customer journey? - Answers - The building and tracking of a marketing effort
Which two Dynamics apps would you integrate to get a full marketing and sales
automation solution? - Answers - Dynamics 365 Marketing and Dynamics 365 Sales
, What are segments in Dynamics 365 Marketing? - Answers - Defined and targeted
groups of related contacts
Dynamics 365 Customer Service knowledge management capabilities help both
customers and employees by providing which of the following?
-Create, design, and track rich knowledge articles
-Collected information on customers
-Instructions that can be viewed in mixed reality - Answers - Create, design, and track
rich knowledge articles
Which of the following items would best describe omnichannel engagement?
-Meeting your customer on the engagement channel of their choice
-Meeting your customer on a media broadcast channel
-Meeting your customer on a channel on Microsoft Stream - Answers - Meeting your
customer on the engagement channel of their choice
Which of the following are types of dashboards in Customer Service Hub?
-Tier 1 interactive
-Timeline-based
-Dynamic - Answers - Tier 1 interactive
When would you use Dynamics 365 Customer Voice? - Answers - To create a product
survey to send to customer
Which of the following Sales Insights features will suggest emails that might be relevant
to the Dynamics 365 record you are working with?
-Auto Capture
-Email Engagement
-Relationship Analytics - Answers - Auto Capture
With LinkedIn Sales Navigator and Dynamics 365, you can do which of the following?
-Connect with prospects
-Track web activity
-Track analytics related to phone conversations - Answers - Connect with prospects
Which of the following records does the system use to populate the details displayed in
the sales pipeline report?
-Opportunity
-Lead
-Order - Answers - Opportunity
Which of the following options is a type of flow in Power Automate?
-Button
-Automated
-Both button and automated - Answers - Both button and automated
ANSWERS
A user's effective security is the __ of all roles granted to that user - Answers -
Combination
What would need to be applied in order to prevent a user from viewing an email address
on the contact entity of a model-driven app they have access to? - Answers - Field level
security
What access level gives the greatest scope? - Answers - Organization
What are the four foundational principles of the trusted cloud? - Answers - Security,
privacy, compliance, and transparency
How are updates to the customer service application applied? - Answers - Through the
Dynamics 365 admin center
Which of the following app deployments would use Lifecycle Services?
-Dynamics 365 Sales
-Dynamics 365 Supply Chain Management
-Dynamics 365 Business Central - Answers - Dynamics 365 Supply Chain Management
Which of the following apps is a model-driven app?
-Dynamics 365 Sales
-Dynamics 365 Commerce
-Dynamics 365 Supply Chain Management - Answers - Dynamics 365 Sales
Artificial Intelligence (AI) in dynamics requires what platform to function? - Answers -
Common Data Model
Which of the following products should someone use to help train a new employee on
how to maintain a piece of factory equipment?
-Dynamics 365 Sales Insights
-Dynamics 365 Remote Assist
-Dynamics 365 Guides - Answers - Dynamics 365 Guides
What is a customer journey? - Answers - The building and tracking of a marketing effort
Which two Dynamics apps would you integrate to get a full marketing and sales
automation solution? - Answers - Dynamics 365 Marketing and Dynamics 365 Sales
, What are segments in Dynamics 365 Marketing? - Answers - Defined and targeted
groups of related contacts
Dynamics 365 Customer Service knowledge management capabilities help both
customers and employees by providing which of the following?
-Create, design, and track rich knowledge articles
-Collected information on customers
-Instructions that can be viewed in mixed reality - Answers - Create, design, and track
rich knowledge articles
Which of the following items would best describe omnichannel engagement?
-Meeting your customer on the engagement channel of their choice
-Meeting your customer on a media broadcast channel
-Meeting your customer on a channel on Microsoft Stream - Answers - Meeting your
customer on the engagement channel of their choice
Which of the following are types of dashboards in Customer Service Hub?
-Tier 1 interactive
-Timeline-based
-Dynamic - Answers - Tier 1 interactive
When would you use Dynamics 365 Customer Voice? - Answers - To create a product
survey to send to customer
Which of the following Sales Insights features will suggest emails that might be relevant
to the Dynamics 365 record you are working with?
-Auto Capture
-Email Engagement
-Relationship Analytics - Answers - Auto Capture
With LinkedIn Sales Navigator and Dynamics 365, you can do which of the following?
-Connect with prospects
-Track web activity
-Track analytics related to phone conversations - Answers - Connect with prospects
Which of the following records does the system use to populate the details displayed in
the sales pipeline report?
-Opportunity
-Lead
-Order - Answers - Opportunity
Which of the following options is a type of flow in Power Automate?
-Button
-Automated
-Both button and automated - Answers - Both button and automated
