NECI 911 OFFICER STUDYS QUESTIONS AND
ANSWERS SURE A+
✔✔Components of negligence - ✔✔Duty
Breech of duty
Proximate cause
Damages
✔✔Gross negligence - ✔✔Failure to perform an established policy, procedure, and/or
training standards
✔✔Simple negligence - ✔✔The unintentional injury or harm to a person
✔✔Abandonment - ✔✔Turning the caller to a person with less training or not assisting
the caller to the appropriate level
✔✔RO - ✔✔Registered owner
✔✔Good Samaritan law - ✔✔Provides immunity from being sued for citizens rendering
aid
✔✔Sovereign immunity - ✔✔Shielded government entities and their employees from
tort liability
✔✔1964 - ✔✔What year did sovereign immunity stop protecting paid emergency
responders?
✔✔3 - ✔✔How many phases are there to emergency response?
✔✔Phase 1 - ✔✔Call receiving phase
, ✔✔Call receiving phase - ✔✔Phase- Answer incoming calls using effective
standardized procedures
✔✔Phase 2 - ✔✔Response phase
✔✔Response phase - ✔✔Provide appropriate type of response and appropriate level
without any justified delay
✔✔10 - ✔✔All 911 calls should be answered within how many seconds?
✔✔2 - ✔✔Within how many minutes should you have all information and have the
appropriate teams dispatched?
✔✔Location - ✔✔Negligence happens during phase 1 if you neglect to ask this
✔✔Phase 3 - ✔✔Post response
✔✔Post reponse - ✔✔Period of time when field units initially respond until the time the
arrive on location
✔✔Emergency response mode - ✔✔When the CO has been provided with criteria that
would constitute a life-threatening situation
✔✔Non-emergency response - ✔✔When the called presents criteria to the CO that
doesn't warrant an emergency response but does require some degree of response
✔✔Non-emergency non-response - ✔✔Criteria presented to the CO doesn't warrant or
meet criteria for a field response
✔✔Information seeker - ✔✔Type of caller who requests information about the status of
an incident, location of someone/something, or general info
✔✔Information provider - ✔✔Type of caller looking to provide you with information
✔✔Lonely callers - ✔✔Type of caller that usually lives alone and calls just for casual
conversation
✔✔System abuser - ✔✔Type of caller that can range from immature adolescents to
hostile adults, along with the old and senile
✔✔Abusive caller - ✔✔Type of caller who may be intoxicated, belligerent, and test your
professional demeanor
ANSWERS SURE A+
✔✔Components of negligence - ✔✔Duty
Breech of duty
Proximate cause
Damages
✔✔Gross negligence - ✔✔Failure to perform an established policy, procedure, and/or
training standards
✔✔Simple negligence - ✔✔The unintentional injury or harm to a person
✔✔Abandonment - ✔✔Turning the caller to a person with less training or not assisting
the caller to the appropriate level
✔✔RO - ✔✔Registered owner
✔✔Good Samaritan law - ✔✔Provides immunity from being sued for citizens rendering
aid
✔✔Sovereign immunity - ✔✔Shielded government entities and their employees from
tort liability
✔✔1964 - ✔✔What year did sovereign immunity stop protecting paid emergency
responders?
✔✔3 - ✔✔How many phases are there to emergency response?
✔✔Phase 1 - ✔✔Call receiving phase
, ✔✔Call receiving phase - ✔✔Phase- Answer incoming calls using effective
standardized procedures
✔✔Phase 2 - ✔✔Response phase
✔✔Response phase - ✔✔Provide appropriate type of response and appropriate level
without any justified delay
✔✔10 - ✔✔All 911 calls should be answered within how many seconds?
✔✔2 - ✔✔Within how many minutes should you have all information and have the
appropriate teams dispatched?
✔✔Location - ✔✔Negligence happens during phase 1 if you neglect to ask this
✔✔Phase 3 - ✔✔Post response
✔✔Post reponse - ✔✔Period of time when field units initially respond until the time the
arrive on location
✔✔Emergency response mode - ✔✔When the CO has been provided with criteria that
would constitute a life-threatening situation
✔✔Non-emergency response - ✔✔When the called presents criteria to the CO that
doesn't warrant an emergency response but does require some degree of response
✔✔Non-emergency non-response - ✔✔Criteria presented to the CO doesn't warrant or
meet criteria for a field response
✔✔Information seeker - ✔✔Type of caller who requests information about the status of
an incident, location of someone/something, or general info
✔✔Information provider - ✔✔Type of caller looking to provide you with information
✔✔Lonely callers - ✔✔Type of caller that usually lives alone and calls just for casual
conversation
✔✔System abuser - ✔✔Type of caller that can range from immature adolescents to
hostile adults, along with the old and senile
✔✔Abusive caller - ✔✔Type of caller who may be intoxicated, belligerent, and test your
professional demeanor
