NECI 911 OFFICER PAPER QUESTIONS AND
ANSWERS SURE A+
✔✔What does CYMBALS stand for? - ✔✔Color
Year of the vehicle
Make and model
Body Style
Any other descriptive data such as window tinting, damage or customizing
License plate number and year
State of license plate
✔✔Which of the following is not a Type A personality according to the course manual? -
✔✔A good listener, Expresses feelings openly
✔✔Maintenance and back-up capability for TDD equipment must be conducted at least
50% as that provided for voice telephone equipment. - ✔✔False
✔✔An agency value is institutionalized when it: - ✔✔Saturates (encompasses) all
aspects of the agency, Permeates (infiltrates into) all aspects of the agency,
Systematically operates on its own through all activities and job positions of the agency
✔✔A result of the direct or nearness of actions - ✔✔Proximate Cause (Causation)
✔✔One of the requirements to work at a public safety communication center is your
FCC license to operate the radios. - ✔✔False
✔✔Every call taking position in the PSAP must have its own TDD or TDD-compatible
equipment. - ✔✔True
✔✔What call handling technique do you use when a caller attempts to provide you with
unnecessary information or information that can be obtained later in the call? -
✔✔Controlling the Caller
, ✔✔Check off the four proper color descriptions: - ✔✔Dark blue, Medium red, Light
green, Beige
✔✔Match the type of pre-arrival instructions to the agency being dispatched - ✔✔Active
Shooter-Police
Trapped in fire-Fire
Hostage-Police
Assault in progress-Police
Trapped in a confined space-Fire
HAZMAT danger-Fire
Maternity/Labor-EMS
Choking-EMS
Bleeding Control-EMS
CPR-EMS
Narcan administration-EMS
✔✔During an emergency call, the first priority of the 9-1-1 Officer is to: - ✔✔Determine
the location of the emergency
✔✔Which of the following is the first priority in your role as a 9-1-1 Officer in Law
Enforcement? - ✔✔Obtain and verify pertinent information to ensure the safety of the
officer, caller, others at the scene and the general public
✔✔Failure to act in the manner required - ✔✔Duty to Perform
✔✔Failure to act with the prudence that a reasonable person would exercise under the
same circumstances. - ✔✔Negligence
✔✔Select the primary methods of notification: - ✔✔State Homeland Security Counter-
Terrorism Network, State Emergency Management Office\'s broadcast email notification
system, Statewide Police Information Network
✔✔An area of law that deals with marriage, civil unions, domestic partnerships, abuse,
legitimacy, adoption, divorce, custody, property settlements, visitations and awards -
✔✔Family Law
✔✔The National Incident Management System (NIMS) requires ICS to be inlcuded. -
✔✔True
✔✔The most correct answer for the basic needs of the fire service to meet its mission
goals are: - ✔✔Organization, personnel, training and resources
✔✔Firefighters are not apart of the EMS system - ✔✔True
ANSWERS SURE A+
✔✔What does CYMBALS stand for? - ✔✔Color
Year of the vehicle
Make and model
Body Style
Any other descriptive data such as window tinting, damage or customizing
License plate number and year
State of license plate
✔✔Which of the following is not a Type A personality according to the course manual? -
✔✔A good listener, Expresses feelings openly
✔✔Maintenance and back-up capability for TDD equipment must be conducted at least
50% as that provided for voice telephone equipment. - ✔✔False
✔✔An agency value is institutionalized when it: - ✔✔Saturates (encompasses) all
aspects of the agency, Permeates (infiltrates into) all aspects of the agency,
Systematically operates on its own through all activities and job positions of the agency
✔✔A result of the direct or nearness of actions - ✔✔Proximate Cause (Causation)
✔✔One of the requirements to work at a public safety communication center is your
FCC license to operate the radios. - ✔✔False
✔✔Every call taking position in the PSAP must have its own TDD or TDD-compatible
equipment. - ✔✔True
✔✔What call handling technique do you use when a caller attempts to provide you with
unnecessary information or information that can be obtained later in the call? -
✔✔Controlling the Caller
, ✔✔Check off the four proper color descriptions: - ✔✔Dark blue, Medium red, Light
green, Beige
✔✔Match the type of pre-arrival instructions to the agency being dispatched - ✔✔Active
Shooter-Police
Trapped in fire-Fire
Hostage-Police
Assault in progress-Police
Trapped in a confined space-Fire
HAZMAT danger-Fire
Maternity/Labor-EMS
Choking-EMS
Bleeding Control-EMS
CPR-EMS
Narcan administration-EMS
✔✔During an emergency call, the first priority of the 9-1-1 Officer is to: - ✔✔Determine
the location of the emergency
✔✔Which of the following is the first priority in your role as a 9-1-1 Officer in Law
Enforcement? - ✔✔Obtain and verify pertinent information to ensure the safety of the
officer, caller, others at the scene and the general public
✔✔Failure to act in the manner required - ✔✔Duty to Perform
✔✔Failure to act with the prudence that a reasonable person would exercise under the
same circumstances. - ✔✔Negligence
✔✔Select the primary methods of notification: - ✔✔State Homeland Security Counter-
Terrorism Network, State Emergency Management Office\'s broadcast email notification
system, Statewide Police Information Network
✔✔An area of law that deals with marriage, civil unions, domestic partnerships, abuse,
legitimacy, adoption, divorce, custody, property settlements, visitations and awards -
✔✔Family Law
✔✔The National Incident Management System (NIMS) requires ICS to be inlcuded. -
✔✔True
✔✔The most correct answer for the basic needs of the fire service to meet its mission
goals are: - ✔✔Organization, personnel, training and resources
✔✔Firefighters are not apart of the EMS system - ✔✔True
