FCS 255 VERIFIED STUDY GUIDE
Culture Bump - Answers - the feeling of discomfort when interacting with individuals
from another culture
Culture Shock - Answers - personal discomfort when experiencing an unfamiliar way of
life
honeymoon stage of culture shock - Answers - Excited about new places and new sites
disillusionment stage of shock - Answers - some difficulties or simple differences I. Your
daily routine
Understanding/enlightenment stage of shock - Answers - gaining some understanding
of the new culture, country, and people
Integration stage of shock - Answers - Realize new place has good and bad things to
offer you
re-entry shock - Answers - reverse culture shock experienced when you return home
after living in another culture
Golden Rule - Answers - Treat others the way you want to be treated
Platinum Rule - Answers - Treat others the way they want to be treated
cross-cultural competence - Answers - 1. Personal Awareness
2. Knowledge of other cultures, beliefs and practices, and life ways
3. Application of that knowledge
Sociocultural factors that influence service providers and clients: - Answers - 1. SES,
Education, and Personal Efficacy
Race - Answers - Narrow, based on similar physical and biological attributes
Ethnicity - Answers - Broad, based on cultural expression and place of origin
4 Steps to Brave and Bold dialogue - Answers - 1. Be aware
2. Be considerate
3. Express Understanding
4. Talk about it
Brave and Bold's Being inclusive - Answers - 1. Invite someone to talk
Culture Bump - Answers - the feeling of discomfort when interacting with individuals
from another culture
Culture Shock - Answers - personal discomfort when experiencing an unfamiliar way of
life
honeymoon stage of culture shock - Answers - Excited about new places and new sites
disillusionment stage of shock - Answers - some difficulties or simple differences I. Your
daily routine
Understanding/enlightenment stage of shock - Answers - gaining some understanding
of the new culture, country, and people
Integration stage of shock - Answers - Realize new place has good and bad things to
offer you
re-entry shock - Answers - reverse culture shock experienced when you return home
after living in another culture
Golden Rule - Answers - Treat others the way you want to be treated
Platinum Rule - Answers - Treat others the way they want to be treated
cross-cultural competence - Answers - 1. Personal Awareness
2. Knowledge of other cultures, beliefs and practices, and life ways
3. Application of that knowledge
Sociocultural factors that influence service providers and clients: - Answers - 1. SES,
Education, and Personal Efficacy
Race - Answers - Narrow, based on similar physical and biological attributes
Ethnicity - Answers - Broad, based on cultural expression and place of origin
4 Steps to Brave and Bold dialogue - Answers - 1. Be aware
2. Be considerate
3. Express Understanding
4. Talk about it
Brave and Bold's Being inclusive - Answers - 1. Invite someone to talk
