Question 1
What are the responsibilities of a security guard during or after an incident or offense?
CORRECT ANSWER
Observe and report
Question 2
Which of the following is a true statement about a security guard's relationship to the
public or client employees?
CORRECT ANSWER
Security officers enforce the client's rules, policies, and procedures.
Question 3
Which of the following actions demonstrates good public relation?
CORRECT ANSWER
Enforcing all rules, policies, and procedures without expressing personal opinions or
disagreement.
Question 4
Is rolling up a long sleeve shirt an acceptable adjustment to a uniform (if not authorized)
CORRECT ANSWER
1
@THE STUDY VAULT
, No
Question 5
Maintaining a good physical appearance means?
CORRECT ANSWER
Being well-groomed
Question 6
Maintaining a professional work area means?
CORRECT ANSWER
Keeping desks and counters clean and organized
Question 7
How should you respond to people who try to use their friendship with people?
CORRECT ANSWER
Be fair
Question 8
How should you speak to communicate across language barriers?
CORRECT ANSWER
Clearly slowly
2
@THE STUDY VAULT
,Question 9
Which of the following words does not represent a guideline for communicating across
language barriers?
CORRECT ANSWER
Shout
Question 10
How can you maintain your professionalism when communicating with the media?
CORRECT ANSWER
Being pleasant at all times
Question 11
What is the proper response to a request to answer questions from the media?
CORRECT ANSWER
Refer media representatives to your supervisor
Question 12
In addition to being understanding when making a court appearance, you should should
also?
CORRECT ANSWER
Be yourself
Question 13
What is one way of maintaining your credibility during a court appearance?
3
@THE STUDY VAULT
, CORRECT ANSWER
Projecting a professional image
Question 14
Who should hang up the phone last?
CORRECT ANSWER
You
Question 15
If you answer the telephone and the person caller wants may not be reached?
CORRECT ANSWER
Explain the reason the person may not be reached.
Question 16
When reporting an emergency over the telephone you should?
CORRECT ANSWER
Follow all directions given by the emergency dispatcher
Question 17
At what level should you speak when using a radio?
CORRECT ANSWER
Just above a normal conversational level
4
@THE STUDY VAULT
What are the responsibilities of a security guard during or after an incident or offense?
CORRECT ANSWER
Observe and report
Question 2
Which of the following is a true statement about a security guard's relationship to the
public or client employees?
CORRECT ANSWER
Security officers enforce the client's rules, policies, and procedures.
Question 3
Which of the following actions demonstrates good public relation?
CORRECT ANSWER
Enforcing all rules, policies, and procedures without expressing personal opinions or
disagreement.
Question 4
Is rolling up a long sleeve shirt an acceptable adjustment to a uniform (if not authorized)
CORRECT ANSWER
1
@THE STUDY VAULT
, No
Question 5
Maintaining a good physical appearance means?
CORRECT ANSWER
Being well-groomed
Question 6
Maintaining a professional work area means?
CORRECT ANSWER
Keeping desks and counters clean and organized
Question 7
How should you respond to people who try to use their friendship with people?
CORRECT ANSWER
Be fair
Question 8
How should you speak to communicate across language barriers?
CORRECT ANSWER
Clearly slowly
2
@THE STUDY VAULT
,Question 9
Which of the following words does not represent a guideline for communicating across
language barriers?
CORRECT ANSWER
Shout
Question 10
How can you maintain your professionalism when communicating with the media?
CORRECT ANSWER
Being pleasant at all times
Question 11
What is the proper response to a request to answer questions from the media?
CORRECT ANSWER
Refer media representatives to your supervisor
Question 12
In addition to being understanding when making a court appearance, you should should
also?
CORRECT ANSWER
Be yourself
Question 13
What is one way of maintaining your credibility during a court appearance?
3
@THE STUDY VAULT
, CORRECT ANSWER
Projecting a professional image
Question 14
Who should hang up the phone last?
CORRECT ANSWER
You
Question 15
If you answer the telephone and the person caller wants may not be reached?
CORRECT ANSWER
Explain the reason the person may not be reached.
Question 16
When reporting an emergency over the telephone you should?
CORRECT ANSWER
Follow all directions given by the emergency dispatcher
Question 17
At what level should you speak when using a radio?
CORRECT ANSWER
Just above a normal conversational level
4
@THE STUDY VAULT
