CEFPTERMS WITH CORRECTANSWERS 202 h h h h h
6/2027
Involvement Continuum - CORRECT ANSWER -3- h h h h h
phase tool to understand and communicate roles in decision making process: Inform/ Input/ Decide
h h h h h h h h h h h h h
Individual Needs Analysis - CORRECT ANSWER -
h h h h h h
Determines type of staff development to help employees perform work better
h h h h h h h h h h
Participative Mgmt - CORRECT ANSWER -Employees at all levels of organization help to set the goals
h h h h h h h h h h h h h h h
Performance Gap - CORRECT ANSWER - h h h h h
Difference between employee's ideal and actual work performance
h h h h h h h
Informal mentoring/ coaching - CORRECT ANSWER -accepting advice
h h h h h h h
Formal mentoring/ coaching - CORRECT ANSWER -
h h h h h h
structured, time set, period of time to improve performance is given
h h h h h h h h h h
Long term debt - CORRECT ANSWER -Financing for permanent assets/ bonds
h h h h h h h h h h
Short term debt - CORRECT ANSWER -Financing for short period/ loans
h h h h h h h h h h
Cash Basis Accounting - CORRECT ANSWER -
h h h h h h
transaction recorded only when cash comes in and goes out
h h h h h h h h h
,Accural Basis Accounting - CORRECT ANSWER -
h h h h h h
revenue and expense is recorded when earned no matter if cash is paid in or out
h h h h h h h h h h h h h h h
Activity based mgmt - CORRECT ANSWER -
h h h h h h
method of identifying and evaluating activities based costs to carry out value chain analysis to impro
h h h h h h h h h h h h h h h
ve operations
h
Control Environment - CORRECT ANSWER -Code of conduct/ Code of Ethics for organization
h h h h h h h h h h h h
risk assessment - CORRECT ANSWER -
h h h h h
identification and analysis of potential loss and liability in key processes
h h h h h h h h h h
Net Asset Classification - CORRECT ANSWER -Fund accounting -
h h h h h h h h
amount of total assets minus total liabilities
h h h h h h h
chart of accounts - CORRECT ANSWER -A list of the accounts in the ledger.
h h h h h h h h h h h h h
liabilities - CORRECT ANSWER -debts that you owe
h h h h h h h
assets - CORRECT ANSWER -money and other valuables belonging to an individual or business
h h h h h h h h h h h h h
debits - CORRECT ANSWER -Negative account changes. Left side of ledger
h h h h h h h h h h
credits - CORRECT ANSWER -Positive account changes. Right (middle) side of ledger
h h h h h h h h h h h
mission funding - CORRECT ANSWER -
h h h h h
funding provided at beginning of fiscal year in specific amount for specific purchase
h h h h h h h h h h h h
,speciality team - CORRECT ANSWER - h h h h h
team created to address specific problem or issue across organization boundaries
h h h h h h h h h h
organizational team - CORRECT ANSWER -team that keeps existing organization structure intact
h h h h h h h h h h h
Improvement Cycles - CORRECT ANSWER - h h h h h
improvement made to overall organization and its products/services within organization
h h h h h h h h h
organizational culture - CORRECT ANSWER - h h h h h
the set of values, ideas, attitudes, and norms of behavior that is learned and shared among the mem
h h h h h h h h h h h h h h h h h
bers of an organization
h h h
Balanced Scorecard (BSC) - CORRECT ANSWER -A goal-
h h h h h h h
setting and reward system that translates the organization's vision and mission into specific, measur
h h h h h h h h h h h h h
able performance goals related to financial, customer, internal, and learning/growth (i.e., human ca
h h h h h h h h h h h h
pital) processes. h
Values - CORRECT ANSWER - h h h h
the ideas, beliefs, and attitudes about what is important that help guide an organization
h h h h h h h h h h h h h
SWOT analysis - CORRECT ANSWER -
h h h h h
a planning tool used to analyze an organization's strengths, weaknesses, opportunities, and threats
h h h h h h h h h h h h
vision - CORRECT ANSWER -h h h h
an encompassing explanation of why the organization exists and where it's trying to head
h h h h h h h h h h h h h
Ethical code of conduct - CORRECT ANSWER -
h h h h h h h
a document detailing a company's rules and guidelines on staff behavior that must be followed by all
h h h h h h h h h h h h h h h h h
employees
Lean production - CORRECT ANSWER -
h h h h h
an approach to production that emphasizes the elimination of waste in all aspects of production pro
h h h h h h h h h h h h h h h
cesses
, Kaizen - CORRECT ANSWER -Japanese term for continuous improvement
h h h h h h h h
Facilities Management Evaluation Program FMEP - CORRECT ANSWER -
h h h h h h h h
criteria to help organization with comprehensive and integrated approach to performance mgmt
h h h h h h h h h h h
Facilities Performance Indicators FPI - CORRECT ANSWER -
h h h h h h h
Collection of indicators to get baseline of performance evaluation KPI
h h h h h h h h h
Benchmarking - CORRECT ANSWER - h h h h
a process by which a company compares its performance with that of high-
h h h h h h h h h h h h
performing organizations h
Multivoting -Pareto - CORRECT ANSWER - h h h h h
Narrows a large list of possibilities to a smaller list of the top priorities or to a final selection
h h h h h h h h h h h h h h h h h h
Deming Cycle (PDCA) - CORRECT ANSWER -Plan-Do-Check-
h h h h h h
Act cycle. A four stage cycle for process management, attributed to Edward Deming. Plan-Do Check-
h h h h h h h h h h h h h h
Act is also called the Deming Cycle. Plan - design or revise processes that support the IT services; Do -
h h h h h h h h h h h h h h h h h h h
implement the plan and manage the processes; Check -
h h h h h h h h h
measure the processes and IT services, compare with objectives and produce reports; Act -
h h h h h h h h h h h h h h
plan and implement changes to improve the processes.
h h h h h h h h
Mission Statement - CORRECT ANSWER -a statement of the organization's purpose -
h h h h h h h h h h h
what it wants to accomplish in the larger environment
h h h h h h h h h
Six Sigma Process - CORRECT ANSWER -
h h h h h h
System of measuring, analyzing, improving, and controlling processes once they meet quality stand
h h h h h h h h h h h h
ards.
DMADV (Define-Measure-Analyze-Design-Verify) - CORRECT ANSWER -A Six-
h h h h h h
Sigma process that outlines the steps needed to create completely new business processes or prod
h h h h h h h h h h h h h h
ucts
6/2027
Involvement Continuum - CORRECT ANSWER -3- h h h h h
phase tool to understand and communicate roles in decision making process: Inform/ Input/ Decide
h h h h h h h h h h h h h
Individual Needs Analysis - CORRECT ANSWER -
h h h h h h
Determines type of staff development to help employees perform work better
h h h h h h h h h h
Participative Mgmt - CORRECT ANSWER -Employees at all levels of organization help to set the goals
h h h h h h h h h h h h h h h
Performance Gap - CORRECT ANSWER - h h h h h
Difference between employee's ideal and actual work performance
h h h h h h h
Informal mentoring/ coaching - CORRECT ANSWER -accepting advice
h h h h h h h
Formal mentoring/ coaching - CORRECT ANSWER -
h h h h h h
structured, time set, period of time to improve performance is given
h h h h h h h h h h
Long term debt - CORRECT ANSWER -Financing for permanent assets/ bonds
h h h h h h h h h h
Short term debt - CORRECT ANSWER -Financing for short period/ loans
h h h h h h h h h h
Cash Basis Accounting - CORRECT ANSWER -
h h h h h h
transaction recorded only when cash comes in and goes out
h h h h h h h h h
,Accural Basis Accounting - CORRECT ANSWER -
h h h h h h
revenue and expense is recorded when earned no matter if cash is paid in or out
h h h h h h h h h h h h h h h
Activity based mgmt - CORRECT ANSWER -
h h h h h h
method of identifying and evaluating activities based costs to carry out value chain analysis to impro
h h h h h h h h h h h h h h h
ve operations
h
Control Environment - CORRECT ANSWER -Code of conduct/ Code of Ethics for organization
h h h h h h h h h h h h
risk assessment - CORRECT ANSWER -
h h h h h
identification and analysis of potential loss and liability in key processes
h h h h h h h h h h
Net Asset Classification - CORRECT ANSWER -Fund accounting -
h h h h h h h h
amount of total assets minus total liabilities
h h h h h h h
chart of accounts - CORRECT ANSWER -A list of the accounts in the ledger.
h h h h h h h h h h h h h
liabilities - CORRECT ANSWER -debts that you owe
h h h h h h h
assets - CORRECT ANSWER -money and other valuables belonging to an individual or business
h h h h h h h h h h h h h
debits - CORRECT ANSWER -Negative account changes. Left side of ledger
h h h h h h h h h h
credits - CORRECT ANSWER -Positive account changes. Right (middle) side of ledger
h h h h h h h h h h h
mission funding - CORRECT ANSWER -
h h h h h
funding provided at beginning of fiscal year in specific amount for specific purchase
h h h h h h h h h h h h
,speciality team - CORRECT ANSWER - h h h h h
team created to address specific problem or issue across organization boundaries
h h h h h h h h h h
organizational team - CORRECT ANSWER -team that keeps existing organization structure intact
h h h h h h h h h h h
Improvement Cycles - CORRECT ANSWER - h h h h h
improvement made to overall organization and its products/services within organization
h h h h h h h h h
organizational culture - CORRECT ANSWER - h h h h h
the set of values, ideas, attitudes, and norms of behavior that is learned and shared among the mem
h h h h h h h h h h h h h h h h h
bers of an organization
h h h
Balanced Scorecard (BSC) - CORRECT ANSWER -A goal-
h h h h h h h
setting and reward system that translates the organization's vision and mission into specific, measur
h h h h h h h h h h h h h
able performance goals related to financial, customer, internal, and learning/growth (i.e., human ca
h h h h h h h h h h h h
pital) processes. h
Values - CORRECT ANSWER - h h h h
the ideas, beliefs, and attitudes about what is important that help guide an organization
h h h h h h h h h h h h h
SWOT analysis - CORRECT ANSWER -
h h h h h
a planning tool used to analyze an organization's strengths, weaknesses, opportunities, and threats
h h h h h h h h h h h h
vision - CORRECT ANSWER -h h h h
an encompassing explanation of why the organization exists and where it's trying to head
h h h h h h h h h h h h h
Ethical code of conduct - CORRECT ANSWER -
h h h h h h h
a document detailing a company's rules and guidelines on staff behavior that must be followed by all
h h h h h h h h h h h h h h h h h
employees
Lean production - CORRECT ANSWER -
h h h h h
an approach to production that emphasizes the elimination of waste in all aspects of production pro
h h h h h h h h h h h h h h h
cesses
, Kaizen - CORRECT ANSWER -Japanese term for continuous improvement
h h h h h h h h
Facilities Management Evaluation Program FMEP - CORRECT ANSWER -
h h h h h h h h
criteria to help organization with comprehensive and integrated approach to performance mgmt
h h h h h h h h h h h
Facilities Performance Indicators FPI - CORRECT ANSWER -
h h h h h h h
Collection of indicators to get baseline of performance evaluation KPI
h h h h h h h h h
Benchmarking - CORRECT ANSWER - h h h h
a process by which a company compares its performance with that of high-
h h h h h h h h h h h h
performing organizations h
Multivoting -Pareto - CORRECT ANSWER - h h h h h
Narrows a large list of possibilities to a smaller list of the top priorities or to a final selection
h h h h h h h h h h h h h h h h h h
Deming Cycle (PDCA) - CORRECT ANSWER -Plan-Do-Check-
h h h h h h
Act cycle. A four stage cycle for process management, attributed to Edward Deming. Plan-Do Check-
h h h h h h h h h h h h h h
Act is also called the Deming Cycle. Plan - design or revise processes that support the IT services; Do -
h h h h h h h h h h h h h h h h h h h
implement the plan and manage the processes; Check -
h h h h h h h h h
measure the processes and IT services, compare with objectives and produce reports; Act -
h h h h h h h h h h h h h h
plan and implement changes to improve the processes.
h h h h h h h h
Mission Statement - CORRECT ANSWER -a statement of the organization's purpose -
h h h h h h h h h h h
what it wants to accomplish in the larger environment
h h h h h h h h h
Six Sigma Process - CORRECT ANSWER -
h h h h h h
System of measuring, analyzing, improving, and controlling processes once they meet quality stand
h h h h h h h h h h h h
ards.
DMADV (Define-Measure-Analyze-Design-Verify) - CORRECT ANSWER -A Six-
h h h h h h
Sigma process that outlines the steps needed to create completely new business processes or prod
h h h h h h h h h h h h h h
ucts
