CEFPPART1QUESTIONSWITHCORRECT b b b b b
ANSWERS 2026/2027 b b
Strategic Planning - CORRECT ANSWER -"A process that helps an organization make decisions on how
b b b b b b b b b b b b b b
to achieve its strategy, including allocating its resources — financial, capital, and people
b b b b b b b b b b b b b
resources." [ref. BOK, General Administration and Management, Leadership and Administration,
b b b b b b b b b b
Strategy and Leadership]
b b b
Facilities Planning - CORRECT ANSWER -"A process that responds to strategy and new initiatives and
b b b b b b b b b b b b b b
also assesses the condition of existing facilities, analyzes current and future space needs, and
b b b b b b b b b b b b b b
develops land use and infrastructure future plans." [ref. BOK, General Administration and
b b b b b b b b b b b b
Management, Leadership and Administration, Strategy and Leadership]
b b b b b b b
Decision Making Analysis - CORRECT ANSWER -"The consideration of various options that address
b b b b b b b b b b b b
the value of services and their impact on the organization, its people, and its
b b b b b b b b b b b b b b
resources." [ref. BOK, General Administration and Management, Leadership and Administration,
b b b b b b b b b
Strategy and Leadership]
b b b
Triad Organization - CORRECT ANSWER -"Planning and acquisition activities related to the
b b b b b b b b b b b
planning, design and construction of the facilities; the maintenance and operation of facilities; and
b b b b b b b b b b b b b b
the assignment and utilization of facilities (i.e. space management)." [ref. BOK, General
b b b b b b b b b b b b
Administration and Management, Leadership and Administration, Organization]
b b b b b b b
Organizational Design - CORRECT ANSWER -"Determines how an institution facilitates or impedes
b b b b b b b b b b b
human interaction, how roles and responsibilities are determined, how information and new ideas
b b b b b b b b b b b b b
are shared, and most importantly, how well the organizational structure supports and aligns with
b b b b b b b b b b b b b b
the organizational purpose and strategy." [ref. BOK, General Administration and Management,
b b b b b b b b b b b
Leadership and Administration, Organization]
b b b b
STAR Model - CORRECT ANSWER -"Provides a starting point and a decision-making framework for
b b b b b b b b b b b b b
organizational design to help leaders think about the interactions of strategy, structure,
b b b b b b b b b b b b
, processes, rewards, and people." [ref. BOK, General Administration and Management, Leadership
b b b b b b b b b b
and Administration, Organization]
b b b
Organizational Strategy - CORRECT ANSWER -"Specifies the goals and objectives to be achieved as
b b b b b b b b b b b b b
well as the values and missions to be pursued; the products or services to be provided, the markets
b b b b b b b b b b b b b b b b b b
to be served, and the value to be offered to the customer." [ref. BOK, General Administration and
b b b b b b b b b b b b b b b b b
Management, Leadership and Administration, Organization]
b b b b b
Define, Measure, Analyze, Improve and Control (DMAIC) - CORRECT ANSWER -"Used to improve an
b b b b b b b b b b b b b
existing business process." [ref. BOK, General Administration and Management, Leadership and
b b b b b b b b b b b
Administration, Change Management]
b b b
Pareto Chart - CORRECT ANSWER -"Contains a series of bars whose heights reflect the frequency
b b b b b b b b b b b b b b
or impact of process problems. Derived from the Pareto Principle which states that 80 percent of
b b b b b b b b b b b b b b b b
the troubles are caused by 20 percent of the problems." [ref. BOK, General Administration and
b b b b b b b b b b b b b b b
Management, Leadership and Administration, Change Management]
b b b b b b
Six Sigma - CORRECT ANSWER -"A business management tool that seeks to identify and remove the
b b b b b b b b b b b b b b b
causes of defects and errors in system processes." [ref. BOK, General Administration and
b b b b b b b b b b b b b
Management, Leadership and Administration, Change Management]
b b b b b b
Define, Measure, Analyze, Design and Verify (DMADV) - CORRECT ANSWER -"Used to create new
b b b b b b b b b b b b b
products or process designs." [ref. BOK, General Administration and Management, Leadership
b b b b b b b b b b b
and Administration, Change Management]
b b b b
Balanced Scorecard (BCS) - CORRECT ANSWER -"Translates vision and strategy into objectives and
b b b b b b b b b b b b
measures across four balanced perspectives: financial, customers, internal business
b b b b b b b b b
process, and learning and growth." [ref. BOK, General Administration and Management, Leadership
b b b b b b b b b b b
and Administration, Change Management]
b b b b
ANSWERS 2026/2027 b b
Strategic Planning - CORRECT ANSWER -"A process that helps an organization make decisions on how
b b b b b b b b b b b b b b
to achieve its strategy, including allocating its resources — financial, capital, and people
b b b b b b b b b b b b b
resources." [ref. BOK, General Administration and Management, Leadership and Administration,
b b b b b b b b b b
Strategy and Leadership]
b b b
Facilities Planning - CORRECT ANSWER -"A process that responds to strategy and new initiatives and
b b b b b b b b b b b b b b
also assesses the condition of existing facilities, analyzes current and future space needs, and
b b b b b b b b b b b b b b
develops land use and infrastructure future plans." [ref. BOK, General Administration and
b b b b b b b b b b b b
Management, Leadership and Administration, Strategy and Leadership]
b b b b b b b
Decision Making Analysis - CORRECT ANSWER -"The consideration of various options that address
b b b b b b b b b b b b
the value of services and their impact on the organization, its people, and its
b b b b b b b b b b b b b b
resources." [ref. BOK, General Administration and Management, Leadership and Administration,
b b b b b b b b b
Strategy and Leadership]
b b b
Triad Organization - CORRECT ANSWER -"Planning and acquisition activities related to the
b b b b b b b b b b b
planning, design and construction of the facilities; the maintenance and operation of facilities; and
b b b b b b b b b b b b b b
the assignment and utilization of facilities (i.e. space management)." [ref. BOK, General
b b b b b b b b b b b b
Administration and Management, Leadership and Administration, Organization]
b b b b b b b
Organizational Design - CORRECT ANSWER -"Determines how an institution facilitates or impedes
b b b b b b b b b b b
human interaction, how roles and responsibilities are determined, how information and new ideas
b b b b b b b b b b b b b
are shared, and most importantly, how well the organizational structure supports and aligns with
b b b b b b b b b b b b b b
the organizational purpose and strategy." [ref. BOK, General Administration and Management,
b b b b b b b b b b b
Leadership and Administration, Organization]
b b b b
STAR Model - CORRECT ANSWER -"Provides a starting point and a decision-making framework for
b b b b b b b b b b b b b
organizational design to help leaders think about the interactions of strategy, structure,
b b b b b b b b b b b b
, processes, rewards, and people." [ref. BOK, General Administration and Management, Leadership
b b b b b b b b b b
and Administration, Organization]
b b b
Organizational Strategy - CORRECT ANSWER -"Specifies the goals and objectives to be achieved as
b b b b b b b b b b b b b
well as the values and missions to be pursued; the products or services to be provided, the markets
b b b b b b b b b b b b b b b b b b
to be served, and the value to be offered to the customer." [ref. BOK, General Administration and
b b b b b b b b b b b b b b b b b
Management, Leadership and Administration, Organization]
b b b b b
Define, Measure, Analyze, Improve and Control (DMAIC) - CORRECT ANSWER -"Used to improve an
b b b b b b b b b b b b b
existing business process." [ref. BOK, General Administration and Management, Leadership and
b b b b b b b b b b b
Administration, Change Management]
b b b
Pareto Chart - CORRECT ANSWER -"Contains a series of bars whose heights reflect the frequency
b b b b b b b b b b b b b b
or impact of process problems. Derived from the Pareto Principle which states that 80 percent of
b b b b b b b b b b b b b b b b
the troubles are caused by 20 percent of the problems." [ref. BOK, General Administration and
b b b b b b b b b b b b b b b
Management, Leadership and Administration, Change Management]
b b b b b b
Six Sigma - CORRECT ANSWER -"A business management tool that seeks to identify and remove the
b b b b b b b b b b b b b b b
causes of defects and errors in system processes." [ref. BOK, General Administration and
b b b b b b b b b b b b b
Management, Leadership and Administration, Change Management]
b b b b b b
Define, Measure, Analyze, Design and Verify (DMADV) - CORRECT ANSWER -"Used to create new
b b b b b b b b b b b b b
products or process designs." [ref. BOK, General Administration and Management, Leadership
b b b b b b b b b b b
and Administration, Change Management]
b b b b
Balanced Scorecard (BCS) - CORRECT ANSWER -"Translates vision and strategy into objectives and
b b b b b b b b b b b b
measures across four balanced perspectives: financial, customers, internal business
b b b b b b b b b
process, and learning and growth." [ref. BOK, General Administration and Management, Leadership
b b b b b b b b b b b
and Administration, Change Management]
b b b b
