MAN 3301 EXAM 3 REVIEW
1. Involuntary turnover
*Answer√√ when the organization initiates letting employees go
2. Voluntary turnover
*Answer√√ when the employees initiate leaving the organization
3. Cost of involuntary turnover
*Answer√√ recruiting selecting and training replacements, lost productivity, lawsuits, and
workplace violence
4. Cost of voluntary turnover
*Answer√√ recruiting selecting and training replacements, lost productivity, loss of talented employees
5. Outcome fairness
*Answer√√ a judgement that the consequences given to employees are just
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,6. Procedural justice
*Answer√√ a judgement that fair methods were used to determine the consequences an employ-ee
receives
7. Interactional justice
*Answer√√ a judgement that the organization carried out its actions in a way that took the employee's
feelings into account
8. Legal requirements
*Answer√√ wrongful discharge, discrimination, employees' privacy, notification of layotts
9. Progressive discipline
*Answer√√ a formal discipline process in which the consequences become more serious if the employee
repeats the ottence
10. Alternative dispute resolution (ADR)
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, *Answer√√ methods of solving a problem by bringing in an impartial outsider but not using the court
system
11. Open door policy
*Answer√√ an organization's ADR policy of making managers available to hear complaints
12. Peer review
*Answer√√ process (ADR) for resolving disputes by taking them to a panel composed of representatives
from the organization at the same levels as the people in the dispute
13. Mediation
*Answer√√ conflict resolution procedure (ADR) in which a mediator hears the views of both sides and
facilitates the negotiation process but has no formal authority to dictate a resolution
14. Arbitration
*Answer√√ conflict resolution procedure (ADR) in which an arbitrator or arbitration board determines a
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1. Involuntary turnover
*Answer√√ when the organization initiates letting employees go
2. Voluntary turnover
*Answer√√ when the employees initiate leaving the organization
3. Cost of involuntary turnover
*Answer√√ recruiting selecting and training replacements, lost productivity, lawsuits, and
workplace violence
4. Cost of voluntary turnover
*Answer√√ recruiting selecting and training replacements, lost productivity, loss of talented employees
5. Outcome fairness
*Answer√√ a judgement that the consequences given to employees are just
1/
16
,6. Procedural justice
*Answer√√ a judgement that fair methods were used to determine the consequences an employ-ee
receives
7. Interactional justice
*Answer√√ a judgement that the organization carried out its actions in a way that took the employee's
feelings into account
8. Legal requirements
*Answer√√ wrongful discharge, discrimination, employees' privacy, notification of layotts
9. Progressive discipline
*Answer√√ a formal discipline process in which the consequences become more serious if the employee
repeats the ottence
10. Alternative dispute resolution (ADR)
2/
16
, *Answer√√ methods of solving a problem by bringing in an impartial outsider but not using the court
system
11. Open door policy
*Answer√√ an organization's ADR policy of making managers available to hear complaints
12. Peer review
*Answer√√ process (ADR) for resolving disputes by taking them to a panel composed of representatives
from the organization at the same levels as the people in the dispute
13. Mediation
*Answer√√ conflict resolution procedure (ADR) in which a mediator hears the views of both sides and
facilitates the negotiation process but has no formal authority to dictate a resolution
14. Arbitration
*Answer√√ conflict resolution procedure (ADR) in which an arbitrator or arbitration board determines a
3/
16
