CM 2113 WANG TEST 1 (LATEST) – QUESTIONS AND
ANSWERS | VERIFIED AND WELL DETAILED ANSWERS |
PLUS RATIONALES | GUARANTEED PASS | LATEST
EXAM UPDATE
1. The process of translating a sender's ideas into a message, such as choosing
words or gestures, is known as:
A. Decoding
B. Feedback
C. Encoding
D. Noise
🟢 C. Encoding
🔴 Explanation: Encoding is the cognitive process where the sender translates thoughts,
ideas, or feelings into a symbolic form (like language or gestures) that can be transmitted
to a receiver. Decoding (A) is the receiver's interpretation of the message, feedback (B) is
the receiver's response, and noise (D) is any interference in the communication process.
2. Which model of communication first introduced the concept of 'noise' as a
significant factor in the communication process?
A. Shannon-Weaver Model
B. Lasswell's Model
C. Schramm's Model
D. Transactional Model
🟢 A. Shannon-Weaver Model
🔴 Explanation: The Shannon-Weaver model, initially developed for engineering, was
foundational in introducing the concept of 'noise' as any form of interference that disrupts
the transmission or reception of a message. While other models expanded on this, the
Shannon-Weaver model was the first to explicitly include it as a formal component.
3. In the Transactional Model of communication, participants are viewed as:
A. Senders and receivers who alternate roles.
B. Simultaneous communicators who co-create meaning.
C. Passive recipients of information.
D. Interdependent only in face-to-face settings.
🟢 B. Simultaneous communicators who co-create meaning.
🔴 Explanation: The Transactional Model emphasizes that communication is a
simultaneous, continuous process where all parties are both senders and receivers,
mutually influencing and co-creating the meaning of the interaction. It moves beyond the
linear, one-way perspective of earlier models.
,4. The stage in the listening process where we focus on a specific sound or
message is called:
A. Understanding
B. Responding
C. Remembering
D. Attending
🟢 D. Attending
🔴 Explanation: Attending is the second stage of listening, following receiving, and involves
consciously focusing our attention on specific auditory stimuli while filtering out others.
Understanding (A) is interpreting the meaning, responding (B) is offering feedback, and
remembering (C) is the ability to recall the information later.
5. When a listener provides verbal and non-verbal cues to show they are engaged
and understanding the speaker, they are engaging in:
A. Pseudolistening
B. Selective listening
C. Active listening
D. Defensive listening
🟢 C. Active listening
🔴 Explanation: Active listening is a deliberate process of receiving, attending to, and
responding to a speaker's message. It involves providing feedback (both verbal and non-
verbal) to demonstrate engagement and ensure accurate understanding, fostering a more
effective exchange.
6. In the context of interpersonal communication, 'self-disclosure' is best defined
as:
A. The process of hiding one's true feelings.
B. Revealing personal and private information about oneself to another.
C. The public presentation of one's professional persona.
D. The interpretation of another person's self-concept.
🟢 B. Revealing personal and private information about oneself to another.
🔴 Explanation: Self-disclosure is a fundamental concept in interpersonal communication,
defined as the intentional act of revealing personal, often private, information about
oneself to another person. This process is crucial for building intimacy and trust in
relationships.
7. The theory that suggests we develop a self-concept based on how we believe
others perceive us is called the:
A. Social Penetration Theory
B. Uncertainty Reduction Theory
C. Looking Glass Self
, D. Equity Theory
🟢 C. Looking Glass Self
🔴 Explanation: The 'Looking Glass Self' theory posits that our self-concept is shaped by our
perception of how others see and evaluate us. We imagine how we appear to others,
imagine their judgment of that appearance, and develop our self-feelings based on these
perceptions.
8. Which of the following is the most direct form of communication?
A. Mediated communication
B. Intrapersonal communication
C. Small group communication
D. Public communication
🟢 B. Intrapersonal communication
🔴 Explanation: Intrapersonal communication is communication with oneself. It is the most
direct form of communication as it happens internally and privately within an individual,
without the mediation of other people or technology.
9. The term 'cognitive dissonance' refers to:
A. The confidence in one's ability to communicate effectively.
B. The mental discomfort experienced when holding contradictory beliefs or values.
C. The process of adapting one's communication style to another culture.
D. The ability to understand the emotional state of another person.
🟢 B. The mental discomfort experienced when holding contradictory beliefs or values.
🔴 Explanation: Cognitive dissonance is a psychological theory describing the mental stress
or discomfort an individual feels when they hold two or more contradictory beliefs, ideas,
or values at the same time, or when their beliefs do not align with their actions.
10. A communication audit in an organization primarily assesses:
A. Employee morale and job satisfaction.
B. The physical layout of workspaces.
C. The effectiveness and efficiency of internal communication practices.
D. The financial performance of the organization.
🟢 C. The effectiveness and efficiency of internal communication practices.
🔴 Explanation: A communication audit is a systematic evaluation of an organization's
internal and external communication. Its main purpose is to analyze the flow of
information, identify communication gaps or breakdowns, and assess the overall
effectiveness of communication strategies and channels used within the organization.
11. Which communication network is characterized by a single, central leader who
acts as the gatekeeper for all information?
A. Circle Network
ANSWERS | VERIFIED AND WELL DETAILED ANSWERS |
PLUS RATIONALES | GUARANTEED PASS | LATEST
EXAM UPDATE
1. The process of translating a sender's ideas into a message, such as choosing
words or gestures, is known as:
A. Decoding
B. Feedback
C. Encoding
D. Noise
🟢 C. Encoding
🔴 Explanation: Encoding is the cognitive process where the sender translates thoughts,
ideas, or feelings into a symbolic form (like language or gestures) that can be transmitted
to a receiver. Decoding (A) is the receiver's interpretation of the message, feedback (B) is
the receiver's response, and noise (D) is any interference in the communication process.
2. Which model of communication first introduced the concept of 'noise' as a
significant factor in the communication process?
A. Shannon-Weaver Model
B. Lasswell's Model
C. Schramm's Model
D. Transactional Model
🟢 A. Shannon-Weaver Model
🔴 Explanation: The Shannon-Weaver model, initially developed for engineering, was
foundational in introducing the concept of 'noise' as any form of interference that disrupts
the transmission or reception of a message. While other models expanded on this, the
Shannon-Weaver model was the first to explicitly include it as a formal component.
3. In the Transactional Model of communication, participants are viewed as:
A. Senders and receivers who alternate roles.
B. Simultaneous communicators who co-create meaning.
C. Passive recipients of information.
D. Interdependent only in face-to-face settings.
🟢 B. Simultaneous communicators who co-create meaning.
🔴 Explanation: The Transactional Model emphasizes that communication is a
simultaneous, continuous process where all parties are both senders and receivers,
mutually influencing and co-creating the meaning of the interaction. It moves beyond the
linear, one-way perspective of earlier models.
,4. The stage in the listening process where we focus on a specific sound or
message is called:
A. Understanding
B. Responding
C. Remembering
D. Attending
🟢 D. Attending
🔴 Explanation: Attending is the second stage of listening, following receiving, and involves
consciously focusing our attention on specific auditory stimuli while filtering out others.
Understanding (A) is interpreting the meaning, responding (B) is offering feedback, and
remembering (C) is the ability to recall the information later.
5. When a listener provides verbal and non-verbal cues to show they are engaged
and understanding the speaker, they are engaging in:
A. Pseudolistening
B. Selective listening
C. Active listening
D. Defensive listening
🟢 C. Active listening
🔴 Explanation: Active listening is a deliberate process of receiving, attending to, and
responding to a speaker's message. It involves providing feedback (both verbal and non-
verbal) to demonstrate engagement and ensure accurate understanding, fostering a more
effective exchange.
6. In the context of interpersonal communication, 'self-disclosure' is best defined
as:
A. The process of hiding one's true feelings.
B. Revealing personal and private information about oneself to another.
C. The public presentation of one's professional persona.
D. The interpretation of another person's self-concept.
🟢 B. Revealing personal and private information about oneself to another.
🔴 Explanation: Self-disclosure is a fundamental concept in interpersonal communication,
defined as the intentional act of revealing personal, often private, information about
oneself to another person. This process is crucial for building intimacy and trust in
relationships.
7. The theory that suggests we develop a self-concept based on how we believe
others perceive us is called the:
A. Social Penetration Theory
B. Uncertainty Reduction Theory
C. Looking Glass Self
, D. Equity Theory
🟢 C. Looking Glass Self
🔴 Explanation: The 'Looking Glass Self' theory posits that our self-concept is shaped by our
perception of how others see and evaluate us. We imagine how we appear to others,
imagine their judgment of that appearance, and develop our self-feelings based on these
perceptions.
8. Which of the following is the most direct form of communication?
A. Mediated communication
B. Intrapersonal communication
C. Small group communication
D. Public communication
🟢 B. Intrapersonal communication
🔴 Explanation: Intrapersonal communication is communication with oneself. It is the most
direct form of communication as it happens internally and privately within an individual,
without the mediation of other people or technology.
9. The term 'cognitive dissonance' refers to:
A. The confidence in one's ability to communicate effectively.
B. The mental discomfort experienced when holding contradictory beliefs or values.
C. The process of adapting one's communication style to another culture.
D. The ability to understand the emotional state of another person.
🟢 B. The mental discomfort experienced when holding contradictory beliefs or values.
🔴 Explanation: Cognitive dissonance is a psychological theory describing the mental stress
or discomfort an individual feels when they hold two or more contradictory beliefs, ideas,
or values at the same time, or when their beliefs do not align with their actions.
10. A communication audit in an organization primarily assesses:
A. Employee morale and job satisfaction.
B. The physical layout of workspaces.
C. The effectiveness and efficiency of internal communication practices.
D. The financial performance of the organization.
🟢 C. The effectiveness and efficiency of internal communication practices.
🔴 Explanation: A communication audit is a systematic evaluation of an organization's
internal and external communication. Its main purpose is to analyze the flow of
information, identify communication gaps or breakdowns, and assess the overall
effectiveness of communication strategies and channels used within the organization.
11. Which communication network is characterized by a single, central leader who
acts as the gatekeeper for all information?
A. Circle Network
