PHM 102 Final Exam with Accurate
Solutions
Communication channels include: - ANSWER-Written messages, Spoken words, Body
language (All of the above)
Rolling the eyes or loudly sighing implies: - ANSWER-impatience
Which of the following pertain to spoken communication? - ANSWER-Vocal, Verbal (A
and B)
Which of the following is an open-ended question? - ANSWER-Where do you normally
get your prescriptions filled?
What is an unwritten guideline or rule of behavior? - ANSWER-Etiquette
The mental disposition or feeling a technician adopts when interacting with customers,
patients, and co-workers or when performing duties at work is called: - ANSWER-
Attitude
When serving patients, technicians should not: - ANSWER-Use technical medical terms
The skill of dealing with others without causing bad feelings is called: - ANSWER-
diplomacy
one of the most prevalent concerns of retail pharmacy managers and pharmacists is the
need for pharmacy technicians who are competent in the area of: - ANSWER-
Communication
The communication cycle consists of a sender, a receiver, a message, various channels
of communications, and the... - ANSWER-Feedback
Articulation means: - ANSWER-Speaking clearly and avoiding slang
Which words in the following sentence should be emphasized for proper communication
with a patient? "If you will wait a moment , I'll get the information you need." - ANSWER-
None should be emphasized
The best communicators: - ANSWER-Speak very clearly in a low-tone voice
, When a technician shows customers that he or she can see the situation from their
point of view, he or she is displaying: - ANSWER-Empathy
Which of the following negatively impacts written communication? - ANSWER-Illegible
handwriting, grammatical errors, and typographical errors (All of the above)
Good communication skills include: - ANSWER-compassion, diplomacy, patience (all of
the above)
The minimum weighable quantity for a class A balance is ________mg. - ANSWER-120
mg
Weights for a class A balance should be handled with: - ANSWER-Tweezers
Where could a pharmacy technician find a list of ingredients, preparation methods,
safety requirements, BUD information, and references for compounding a product? -
ANSWER-Formulation record.
For continuity of measurement with a class A balance, the weights are always placed on
the: - ANSWER-Right side
Weighing boat or paper
(A and C)
The proper and accurate way to read a graduated cylinder is: AAt eye level - ANSWER-
At eye level
.What is the smallest volume that can be accurately measured with a 50-mL graduated
cylinder? - ANSWER-10 mL
.What type of compounding may be performed away from the specified compounding
area? - ANSWER-Reconstitution of antibiotics
Which of the following capsules is the largest? - ANSWER-000
.Which of the following dosage forms has the highest percentage of solid ingredients? -
ANSWER-Pastes
.When combining two or more ingredients that have different melting points, the
ingredients are: - ANSWER-Melted from the highest to the lowest melting point.
.Where does a technician log information concerning the contents of a particular product
that has been compounded? - ANSWER-Compounding record
The typical drugs included in a formulary are drugs that are: - ANSWER-Generic
Solutions
Communication channels include: - ANSWER-Written messages, Spoken words, Body
language (All of the above)
Rolling the eyes or loudly sighing implies: - ANSWER-impatience
Which of the following pertain to spoken communication? - ANSWER-Vocal, Verbal (A
and B)
Which of the following is an open-ended question? - ANSWER-Where do you normally
get your prescriptions filled?
What is an unwritten guideline or rule of behavior? - ANSWER-Etiquette
The mental disposition or feeling a technician adopts when interacting with customers,
patients, and co-workers or when performing duties at work is called: - ANSWER-
Attitude
When serving patients, technicians should not: - ANSWER-Use technical medical terms
The skill of dealing with others without causing bad feelings is called: - ANSWER-
diplomacy
one of the most prevalent concerns of retail pharmacy managers and pharmacists is the
need for pharmacy technicians who are competent in the area of: - ANSWER-
Communication
The communication cycle consists of a sender, a receiver, a message, various channels
of communications, and the... - ANSWER-Feedback
Articulation means: - ANSWER-Speaking clearly and avoiding slang
Which words in the following sentence should be emphasized for proper communication
with a patient? "If you will wait a moment , I'll get the information you need." - ANSWER-
None should be emphasized
The best communicators: - ANSWER-Speak very clearly in a low-tone voice
, When a technician shows customers that he or she can see the situation from their
point of view, he or she is displaying: - ANSWER-Empathy
Which of the following negatively impacts written communication? - ANSWER-Illegible
handwriting, grammatical errors, and typographical errors (All of the above)
Good communication skills include: - ANSWER-compassion, diplomacy, patience (all of
the above)
The minimum weighable quantity for a class A balance is ________mg. - ANSWER-120
mg
Weights for a class A balance should be handled with: - ANSWER-Tweezers
Where could a pharmacy technician find a list of ingredients, preparation methods,
safety requirements, BUD information, and references for compounding a product? -
ANSWER-Formulation record.
For continuity of measurement with a class A balance, the weights are always placed on
the: - ANSWER-Right side
Weighing boat or paper
(A and C)
The proper and accurate way to read a graduated cylinder is: AAt eye level - ANSWER-
At eye level
.What is the smallest volume that can be accurately measured with a 50-mL graduated
cylinder? - ANSWER-10 mL
.What type of compounding may be performed away from the specified compounding
area? - ANSWER-Reconstitution of antibiotics
Which of the following capsules is the largest? - ANSWER-000
.Which of the following dosage forms has the highest percentage of solid ingredients? -
ANSWER-Pastes
.When combining two or more ingredients that have different melting points, the
ingredients are: - ANSWER-Melted from the highest to the lowest melting point.
.Where does a technician log information concerning the contents of a particular product
that has been compounded? - ANSWER-Compounding record
The typical drugs included in a formulary are drugs that are: - ANSWER-Generic
