CEFP Practice Exam UPDATED
QUESTIONS AND CORRECT ANSWERS
Desired level of maintenance - CORRECT ANSWER prior to scheduling work priorities must
be set after assigning standards regarding the
Use Proper Equipment - CORRECT ANSWER a major way to dramatically reduce the labor
required for grounds maintenance procedures is to
20% - CORRECT ANSWER what is the ideal percentage of staffing desired for a project and
relief crew
The materials amounts exceed certain threshold limits - CORRECT ANSWER the presence of
some materials can require continuous reporting if
Polychlorinated biphenyls - CORRECT ANSWER what commonly used insulating material in
transformers has been discontinued because it is a hazardous material
Custodial services - CORRECT ANSWER a campus just completed construction of a new
100,000 gross square feet classroom facility, but adequate plant operations and maintenance funds are
not received to keep the building operating at requested levels. Where should the majority of funds be
directed
Execute an auditing/bench marking exercise to determine the current level of service - CORRECT
ANSWER several complaints have been received from faculty deans regarding the cleanliness
in their areas. What is the most effective systemic course of action
Evaluate and rank projects - CORRECT ANSWER a campus has been updating its facility
renewal program. What is the final step in the process
They have the same powers and limitations of an ordinary citizen - CORRECT ANSWER in
law violation situations, which statement is true for non commissioned security officers
,Know and understand the needs of the customer - CORRECT ANSWER what goal should an
educational facilities professional set for employees to improve customer service
Facilities Condition Index= - CORRECT ANSWER Deferred Maintenance Backlog divided by
Cost Replacement Value
Cost Replacement Value= - CORRECT ANSWER Gross Square Foot x Replacement Cost
Building Renewal - CORRECT ANSWER
Total Cost of Ownership (TCO) - CORRECT ANSWER
What is the best method for assessing the current facilities management culture on campus -
CORRECT ANSWER conduct a culture climate survey
What is the best method for assessing current customer satisfaction - CORRECT ANSWER
conduct a customer satisfaction survey for key service users
Which appa tool or educational program would you use for the quickest and most immediate benefit
to access your organization - CORRECT ANSWER fmep facilities management evaluation
program
Expectations from the executive administration are high, with little tolerance for a slow approach.
Which statement supports these desires - CORRECT ANSWER set expectations and require
results
What is the most effective method for dealing with your facilities management direct reports -
CORRECT ANSWER begin to build trust and seek advice while assessing skills, knowledge,
and abilities
What would represent the best technique to provide facilities management with the data necessary to
begin the journey for continuous improvement - CORRECT ANSWER participate in a
comprehensive facilities performance indicators fpi survey and report for bench marking the data
,The educational sector represents - CORRECT ANSWER -over 4,000 colleges and universities
in the united states
-nearly 18 million students
-a 300 billion enterprise
Educational facilities statistics indicate that - CORRECT ANSWER the median age of a
building is between 40 and 45 years old
The best method of dealing with declining resources in educational facilities is to - CORRECT
ANSWER develop long term strategies incorporating total cost of ownership principles
Managing the impact of changing technologies requires - CORRECT ANSWER gathering and
analyzing data to make solid and consistent business decisions
Change management begins with identifying the need to change the organization and - CORRECT
ANSWER having the willingness to honestly examine every aspect of the organization
Implementing change within educational facilities is often difficult but not impossible . According to
w edwards deming, quality leadership starts with the customer and a focus on - CORRECT ANSWER
management by results and obsession with quality
Business process improvement (bpi) is a systematic approach to help organizations optimize their
underlying processes and to achieve efficient results best by - CORRECT ANSWER -defining
the organizations strategic goals and purposes
-determining the organizations customers
-aligning the business process to realize its goals
Leadership in educational facilities management is critical. Three fundamental areas incorporate
setting the direction, building the management team, and - CORRECT ANSWER hiring the
proper staff
The nature of a leaders job for the facility professional is to show the way, influence, guide, and -
CORRECT ANSWER direct or command
, Organizations behavior is the study and application of how people, individuals, and groups act in
organizations and can significantly influence - CORRECT ANSWER decisions about
organization design
A strategic planning tool uses the swot analysis. Swot is an acronym for strengths, weaknesses,
opportunities, and - CORRECT ANSWER threats
Strategic planning for facilities establishing cost methods and procedures, cash flow, and determining
departmental cost centers for operating budgets is considered a good method for - CORRECT
ANSWER cost accounting
Wisdom extends from knowledge, which comes from information that is gathered from combined
data. These are commonly known as the practice of - CORRECT ANSWER knowledge based
management
Typical fund groupings for educational facilities are restricted and unrestricted funds, endowment
funds, agency funds, loan funds, and - CORRECT ANSWER plant funds
The most common type of analysis to perform effective financial oversight and management are
comparative analysis, constant dollar analysis and - CORRECT ANSWER cost to benefit
analysis
The four major sources of systematic financial risk in educational facilities are operating, financial,
market cost, and - CORRECT ANSWER purchasing power
The rising cost of education has given cause for closer scrutiny of administrative functions and to
focus on opportunities for restructuring, cutting cost, improving efficiency, and - CORRECT
ANSWER redirecting resources to strategically important programs
What coaching method follows the pattern of stating what is observed, waiting for a response,
reminding participants of the goal, asking for a specific solution, and agreeing together - CORRECT
ANSWER two minute challenge
Employee coaching is defined as - CORRECT ANSWER working with employees to establish
suitable goals, action plans, and timelines
QUESTIONS AND CORRECT ANSWERS
Desired level of maintenance - CORRECT ANSWER prior to scheduling work priorities must
be set after assigning standards regarding the
Use Proper Equipment - CORRECT ANSWER a major way to dramatically reduce the labor
required for grounds maintenance procedures is to
20% - CORRECT ANSWER what is the ideal percentage of staffing desired for a project and
relief crew
The materials amounts exceed certain threshold limits - CORRECT ANSWER the presence of
some materials can require continuous reporting if
Polychlorinated biphenyls - CORRECT ANSWER what commonly used insulating material in
transformers has been discontinued because it is a hazardous material
Custodial services - CORRECT ANSWER a campus just completed construction of a new
100,000 gross square feet classroom facility, but adequate plant operations and maintenance funds are
not received to keep the building operating at requested levels. Where should the majority of funds be
directed
Execute an auditing/bench marking exercise to determine the current level of service - CORRECT
ANSWER several complaints have been received from faculty deans regarding the cleanliness
in their areas. What is the most effective systemic course of action
Evaluate and rank projects - CORRECT ANSWER a campus has been updating its facility
renewal program. What is the final step in the process
They have the same powers and limitations of an ordinary citizen - CORRECT ANSWER in
law violation situations, which statement is true for non commissioned security officers
,Know and understand the needs of the customer - CORRECT ANSWER what goal should an
educational facilities professional set for employees to improve customer service
Facilities Condition Index= - CORRECT ANSWER Deferred Maintenance Backlog divided by
Cost Replacement Value
Cost Replacement Value= - CORRECT ANSWER Gross Square Foot x Replacement Cost
Building Renewal - CORRECT ANSWER
Total Cost of Ownership (TCO) - CORRECT ANSWER
What is the best method for assessing the current facilities management culture on campus -
CORRECT ANSWER conduct a culture climate survey
What is the best method for assessing current customer satisfaction - CORRECT ANSWER
conduct a customer satisfaction survey for key service users
Which appa tool or educational program would you use for the quickest and most immediate benefit
to access your organization - CORRECT ANSWER fmep facilities management evaluation
program
Expectations from the executive administration are high, with little tolerance for a slow approach.
Which statement supports these desires - CORRECT ANSWER set expectations and require
results
What is the most effective method for dealing with your facilities management direct reports -
CORRECT ANSWER begin to build trust and seek advice while assessing skills, knowledge,
and abilities
What would represent the best technique to provide facilities management with the data necessary to
begin the journey for continuous improvement - CORRECT ANSWER participate in a
comprehensive facilities performance indicators fpi survey and report for bench marking the data
,The educational sector represents - CORRECT ANSWER -over 4,000 colleges and universities
in the united states
-nearly 18 million students
-a 300 billion enterprise
Educational facilities statistics indicate that - CORRECT ANSWER the median age of a
building is between 40 and 45 years old
The best method of dealing with declining resources in educational facilities is to - CORRECT
ANSWER develop long term strategies incorporating total cost of ownership principles
Managing the impact of changing technologies requires - CORRECT ANSWER gathering and
analyzing data to make solid and consistent business decisions
Change management begins with identifying the need to change the organization and - CORRECT
ANSWER having the willingness to honestly examine every aspect of the organization
Implementing change within educational facilities is often difficult but not impossible . According to
w edwards deming, quality leadership starts with the customer and a focus on - CORRECT ANSWER
management by results and obsession with quality
Business process improvement (bpi) is a systematic approach to help organizations optimize their
underlying processes and to achieve efficient results best by - CORRECT ANSWER -defining
the organizations strategic goals and purposes
-determining the organizations customers
-aligning the business process to realize its goals
Leadership in educational facilities management is critical. Three fundamental areas incorporate
setting the direction, building the management team, and - CORRECT ANSWER hiring the
proper staff
The nature of a leaders job for the facility professional is to show the way, influence, guide, and -
CORRECT ANSWER direct or command
, Organizations behavior is the study and application of how people, individuals, and groups act in
organizations and can significantly influence - CORRECT ANSWER decisions about
organization design
A strategic planning tool uses the swot analysis. Swot is an acronym for strengths, weaknesses,
opportunities, and - CORRECT ANSWER threats
Strategic planning for facilities establishing cost methods and procedures, cash flow, and determining
departmental cost centers for operating budgets is considered a good method for - CORRECT
ANSWER cost accounting
Wisdom extends from knowledge, which comes from information that is gathered from combined
data. These are commonly known as the practice of - CORRECT ANSWER knowledge based
management
Typical fund groupings for educational facilities are restricted and unrestricted funds, endowment
funds, agency funds, loan funds, and - CORRECT ANSWER plant funds
The most common type of analysis to perform effective financial oversight and management are
comparative analysis, constant dollar analysis and - CORRECT ANSWER cost to benefit
analysis
The four major sources of systematic financial risk in educational facilities are operating, financial,
market cost, and - CORRECT ANSWER purchasing power
The rising cost of education has given cause for closer scrutiny of administrative functions and to
focus on opportunities for restructuring, cutting cost, improving efficiency, and - CORRECT
ANSWER redirecting resources to strategically important programs
What coaching method follows the pattern of stating what is observed, waiting for a response,
reminding participants of the goal, asking for a specific solution, and agreeing together - CORRECT
ANSWER two minute challenge
Employee coaching is defined as - CORRECT ANSWER working with employees to establish
suitable goals, action plans, and timelines
