425 Exam 1
Patient protection and affordable care act - Answer-March, 2010- goal of providing access to health care
to most US citizens and containing costs
one example of how health care organizations evaluate their customer's needs - Answer-patient
satisfaction surveys
Agency for healthcare research and quality (AHRQ) addresses three quality indicators - Answer-
prevention, inpatient, quality, and patient safety
Leapfrog group - Answer-public and private purchasers established to reduce preventable medical
mistakes
benchmarking - Answer-compares an organization's data with similar organizations
anecdotal evidence - Answer-derived from experience
testimonial evidence - Answer-reported by an expert in the field
statistical evidence - Answer-built from a scientific approach
case study evidence - Answer-an in depth analysis used to translate to other clinical situation
nonexperimental design research - Answer-gathering factors related to a clinical condition
,quasi-experimental design research - Answer-a study limited to one group of subjects
randomized control trial - Answer-uses both experimental and control groups to determine the
effectiveness of an intervention
Magnet recognition program - Answer-designates organizations that recognize health care organizations
that provide nursing excellence
CHAPTER 2 - Answer-
what happens to patient safety when magnet standards are met? - Answer-patient safety is improved
organization - Answer-a collection of people working together under a defined structure to achieve
predetermined outcomes using financial, human, and material resources
chain of command - Answer-hierarchy of authority and responsibility within the organization
span of control - Answer-how many employees a manager can effectively supervise
humanistic theory - Answer-people desire social relationships, respond to group pressures, and search
for personal fulfillment
Hawthorne effect - Answer-tendency for people to perform as expected because of special attention
systems theory - Answer-systems can be closed or open-closed systems are self contained & usually
found in the physical sciences. open systems interact both internally and with its environment
, contingency theory - Answer-match an organization's structure to its environment (people, objects, and
ideas outside of the organization that influence the organization)
chaos theory - Answer-nature's work does not follow a straight line- the drive to create permanent
organizational structures is doomed to fail
complexity theory - Answer-randomness and complex tasks- patient's conditions change in an instant,
necessary staff aren't available- explains why health care organizations struggle with patient safety
functional structure - Answer-employees are grouped in departments by specialty (uncommon in
today's health care environment)
hybrid structure - Answer-organizes both self contained units and functional units
matrix structure - Answer-different managers are responsible for function and product
parallel structure - Answer-medical staff is separate and autonomous from the organization
service line structures - Answer-clinical services are organized around patients with specific conditions
most common structures found in magnet organizations - Answer-service line structures
shared governance - Answer-a process for empowering nurses in the practice setting
retail medicine - Answer-described walk in clinics that provide convenient services for low acuity
illnesses without scheduled appointments
Patient protection and affordable care act - Answer-March, 2010- goal of providing access to health care
to most US citizens and containing costs
one example of how health care organizations evaluate their customer's needs - Answer-patient
satisfaction surveys
Agency for healthcare research and quality (AHRQ) addresses three quality indicators - Answer-
prevention, inpatient, quality, and patient safety
Leapfrog group - Answer-public and private purchasers established to reduce preventable medical
mistakes
benchmarking - Answer-compares an organization's data with similar organizations
anecdotal evidence - Answer-derived from experience
testimonial evidence - Answer-reported by an expert in the field
statistical evidence - Answer-built from a scientific approach
case study evidence - Answer-an in depth analysis used to translate to other clinical situation
nonexperimental design research - Answer-gathering factors related to a clinical condition
,quasi-experimental design research - Answer-a study limited to one group of subjects
randomized control trial - Answer-uses both experimental and control groups to determine the
effectiveness of an intervention
Magnet recognition program - Answer-designates organizations that recognize health care organizations
that provide nursing excellence
CHAPTER 2 - Answer-
what happens to patient safety when magnet standards are met? - Answer-patient safety is improved
organization - Answer-a collection of people working together under a defined structure to achieve
predetermined outcomes using financial, human, and material resources
chain of command - Answer-hierarchy of authority and responsibility within the organization
span of control - Answer-how many employees a manager can effectively supervise
humanistic theory - Answer-people desire social relationships, respond to group pressures, and search
for personal fulfillment
Hawthorne effect - Answer-tendency for people to perform as expected because of special attention
systems theory - Answer-systems can be closed or open-closed systems are self contained & usually
found in the physical sciences. open systems interact both internally and with its environment
, contingency theory - Answer-match an organization's structure to its environment (people, objects, and
ideas outside of the organization that influence the organization)
chaos theory - Answer-nature's work does not follow a straight line- the drive to create permanent
organizational structures is doomed to fail
complexity theory - Answer-randomness and complex tasks- patient's conditions change in an instant,
necessary staff aren't available- explains why health care organizations struggle with patient safety
functional structure - Answer-employees are grouped in departments by specialty (uncommon in
today's health care environment)
hybrid structure - Answer-organizes both self contained units and functional units
matrix structure - Answer-different managers are responsible for function and product
parallel structure - Answer-medical staff is separate and autonomous from the organization
service line structures - Answer-clinical services are organized around patients with specific conditions
most common structures found in magnet organizations - Answer-service line structures
shared governance - Answer-a process for empowering nurses in the practice setting
retail medicine - Answer-described walk in clinics that provide convenient services for low acuity
illnesses without scheduled appointments
