GMS 200 MIDTERM VERIFIED STUDY GUIDE
Ethics - Answers - code of moral principles that set standards of conduct of what is
good and right
Organizations as open system - Answers - composed or interrelated parts that function
together
Line Manager - Answers - Responsible for work activities that directly affect
organization's outputs
Staff Manager - Answers - have technical expertise to advise/ support line workers
Functional Manager - Answers - responsible for a single area of activity
General Managers - Answers - responsible for activities covering many functional areas
Adminstrators - Answers - managers who work in public/ non-profit organizations
General Environment - Answers - consists of all the background conditions in the
external environment of an organization
Economic Conditions - Answers - the economic conditions of the general environment
details the health of the economy in terms of inflation, income levels, GDP,
unemployment, and job out-look.
Legal-Political Conditions - Answers - by staying abreast of the legal-political conditions
of the general environment, managers are aware of the prevailing philosophy and
objectives of the political party or parties running the government, as well as laws and
government regulations.
Internet Censorship - Answers - is the deliberate blockage and denial of public access
to information posted on the Internet
Technological Conditions - Answers - with the development and availability of new
technologies in the general environment, managers need to constantly monitor how
these advances affect the work being done by employees.
Socio-cultural Conditions - Answers - changes in the norms, customs, and social values
on such matters as human rights, ethics, gender roles, and life styles, along with
environmental trends in education and related social institutions, as well as
demographic patterns all will affect how organizations are managed.
, Specific Environment - Answers - consists of all the actual organizations, groups, and
persons with whom an organization interacts and conducts business.
Stakeholders - Answers - the persons, groups, and institutions who are affected by the
organization's performance
Competitive Advantage - Answers - refers to a core competency that clearly sets and
organization apart from competitors and gives it an advantage over them in the
marketplace
Cost - Answers - operating with lower costs than one's competitors and thus earning
profits with prices that competitors have difficulty matching
Quality - Answers - creating products and services that are demonstrably higher quality
for customers than what is being offered by the competition
Delivery - Answers - outperforming competitors by delivering products and services to
customers faster and on-time, while continuing to develop timely new products
Flexibility - Answers - adjusting and tailoring products and services to fit customer
needs in ways that are difficult for competitors to match
Strategic Positioning - Answers - occurs when an organization does different things or
the same thing in different ways from its major competitors
Environmental Uncertainty - Answers - means that there is a lack of complete
information regarding what exists and what developments may occur in the external
environment
Planning - Answers - set performance objectives & deciding how to achieve them
Organizing - Answers - arranging tasks, people & other resources to accomplish the
work
Leading - Answers - inspiring people to work hard to achieve high performance
Controlling - Answers - measuring performance & taking action to ensure desired
results
Human Skills - Answers - ability to work well in cooperation with other people
Technical Skills - Answers - it is learned through education and then refined through
training and experience
Ethics - Answers - code of moral principles that set standards of conduct of what is
good and right
Organizations as open system - Answers - composed or interrelated parts that function
together
Line Manager - Answers - Responsible for work activities that directly affect
organization's outputs
Staff Manager - Answers - have technical expertise to advise/ support line workers
Functional Manager - Answers - responsible for a single area of activity
General Managers - Answers - responsible for activities covering many functional areas
Adminstrators - Answers - managers who work in public/ non-profit organizations
General Environment - Answers - consists of all the background conditions in the
external environment of an organization
Economic Conditions - Answers - the economic conditions of the general environment
details the health of the economy in terms of inflation, income levels, GDP,
unemployment, and job out-look.
Legal-Political Conditions - Answers - by staying abreast of the legal-political conditions
of the general environment, managers are aware of the prevailing philosophy and
objectives of the political party or parties running the government, as well as laws and
government regulations.
Internet Censorship - Answers - is the deliberate blockage and denial of public access
to information posted on the Internet
Technological Conditions - Answers - with the development and availability of new
technologies in the general environment, managers need to constantly monitor how
these advances affect the work being done by employees.
Socio-cultural Conditions - Answers - changes in the norms, customs, and social values
on such matters as human rights, ethics, gender roles, and life styles, along with
environmental trends in education and related social institutions, as well as
demographic patterns all will affect how organizations are managed.
, Specific Environment - Answers - consists of all the actual organizations, groups, and
persons with whom an organization interacts and conducts business.
Stakeholders - Answers - the persons, groups, and institutions who are affected by the
organization's performance
Competitive Advantage - Answers - refers to a core competency that clearly sets and
organization apart from competitors and gives it an advantage over them in the
marketplace
Cost - Answers - operating with lower costs than one's competitors and thus earning
profits with prices that competitors have difficulty matching
Quality - Answers - creating products and services that are demonstrably higher quality
for customers than what is being offered by the competition
Delivery - Answers - outperforming competitors by delivering products and services to
customers faster and on-time, while continuing to develop timely new products
Flexibility - Answers - adjusting and tailoring products and services to fit customer
needs in ways that are difficult for competitors to match
Strategic Positioning - Answers - occurs when an organization does different things or
the same thing in different ways from its major competitors
Environmental Uncertainty - Answers - means that there is a lack of complete
information regarding what exists and what developments may occur in the external
environment
Planning - Answers - set performance objectives & deciding how to achieve them
Organizing - Answers - arranging tasks, people & other resources to accomplish the
work
Leading - Answers - inspiring people to work hard to achieve high performance
Controlling - Answers - measuring performance & taking action to ensure desired
results
Human Skills - Answers - ability to work well in cooperation with other people
Technical Skills - Answers - it is learned through education and then refined through
training and experience
