GMS 200 FINAL EXAM VERIFIED STUDY GUIDE
Intellectual Capital - Answers - The shared knowledge of a workforce
Globalization - Answers - The tedency of businesses and technologies to spread
throughout the world
Shamrock 3 Leaves - Answers - The 3 leaves of almost each and every organization
are full time workers, contract workers and aprs-time workers
Portfolio Worker - Answers - Someone who has up-to-date skills so they can move from
job to job
Productivity - Answers - The quantity and quality go work performance
Performance Effectiveness - Answers - The output measure of goal accomplishment
Performance Efficiency - Answers - An input measure of resource cost associated with
goal accomplishment
Sustainable Innovation - Answers - When a business creates new products and
production methods that have reduced environmental impacts
Specific Environment - Answers - Also called task environment, consists of the actual
organizations, committees, groups and persons with whom a business interacts with
and conducts business with
Value Creation - Answers - The creation for value for satisfying needs for stakeholders
Strategic Positioning - Answers - Helping an organization do same things as other
business but in different ways
Environmental Uncertainty - Answers - A lack of information for the external
environment of a business or an organization
Manager - Answers - A person who supports, activates and is responsible for the work
of others
Top Manager - Answers - Guide the performance of the organization as a whole
Middle Manager - Answers - These are the managers who report to the top managers
who are in charge of large divisions
, Line Manager - Answers - Directly contribute to producing the organizations goods or
services
Staff Manager - Answers - Use special technical expertise to advise and support line
workers
Functional Managers - Answers - Are responsible for one area
General Managers - Answers - Are responsible for complex, multifunctional units
Admins - Answers - A manager in a public organization
Accountability - Answers - The requirement to show performance results to a superior
Effective Manager - Answers - Helps others achieve high performance and satisfaction
at work
Quality of Work Life - Answers - the overall quality of experiences in the workplace
Management - Answers - process of planning, organizing, leading and controlling the
use of resources to accomplish performance goals
Planning - Answers - The process of setting objectives and determining what should be
done to accomplish them
Organizing - Answers - Arranging tasks, people and other resources to accomplish the
work
Leading - Answers - Inspiring people to work hard to achieve high performance
Controlling - Answers - Measuring performance and taking action to ensure desired
results
Information Roles - Answers - How a manager processes and exchanges information
Interpersonal Roles - Answers - How a manager interacts with other people
Decisional roles - Answers - how a manager uses information in decision making
Social Capital - Answers - A capacity to get things done with the help of others
Learning - Answers - A change in behaviour that results from experience
Lifelong Learning - Answers - Continuous learning from daily experiences
Skills - Answers - the ability to transfer knowledge into performance
Intellectual Capital - Answers - The shared knowledge of a workforce
Globalization - Answers - The tedency of businesses and technologies to spread
throughout the world
Shamrock 3 Leaves - Answers - The 3 leaves of almost each and every organization
are full time workers, contract workers and aprs-time workers
Portfolio Worker - Answers - Someone who has up-to-date skills so they can move from
job to job
Productivity - Answers - The quantity and quality go work performance
Performance Effectiveness - Answers - The output measure of goal accomplishment
Performance Efficiency - Answers - An input measure of resource cost associated with
goal accomplishment
Sustainable Innovation - Answers - When a business creates new products and
production methods that have reduced environmental impacts
Specific Environment - Answers - Also called task environment, consists of the actual
organizations, committees, groups and persons with whom a business interacts with
and conducts business with
Value Creation - Answers - The creation for value for satisfying needs for stakeholders
Strategic Positioning - Answers - Helping an organization do same things as other
business but in different ways
Environmental Uncertainty - Answers - A lack of information for the external
environment of a business or an organization
Manager - Answers - A person who supports, activates and is responsible for the work
of others
Top Manager - Answers - Guide the performance of the organization as a whole
Middle Manager - Answers - These are the managers who report to the top managers
who are in charge of large divisions
, Line Manager - Answers - Directly contribute to producing the organizations goods or
services
Staff Manager - Answers - Use special technical expertise to advise and support line
workers
Functional Managers - Answers - Are responsible for one area
General Managers - Answers - Are responsible for complex, multifunctional units
Admins - Answers - A manager in a public organization
Accountability - Answers - The requirement to show performance results to a superior
Effective Manager - Answers - Helps others achieve high performance and satisfaction
at work
Quality of Work Life - Answers - the overall quality of experiences in the workplace
Management - Answers - process of planning, organizing, leading and controlling the
use of resources to accomplish performance goals
Planning - Answers - The process of setting objectives and determining what should be
done to accomplish them
Organizing - Answers - Arranging tasks, people and other resources to accomplish the
work
Leading - Answers - Inspiring people to work hard to achieve high performance
Controlling - Answers - Measuring performance and taking action to ensure desired
results
Information Roles - Answers - How a manager processes and exchanges information
Interpersonal Roles - Answers - How a manager interacts with other people
Decisional roles - Answers - how a manager uses information in decision making
Social Capital - Answers - A capacity to get things done with the help of others
Learning - Answers - A change in behaviour that results from experience
Lifelong Learning - Answers - Continuous learning from daily experiences
Skills - Answers - the ability to transfer knowledge into performance
