GMS 200 EXAM VERIFIED STUDY GUIDE
Intellectual Capital - Answers - the collective brain power or shared knowledge of a
workforce
Knowledge Workers - Answers - Workers whose intelligence is a critical asset to
employers
Glass Ceiling Effect - Answers - an invisible barrier limiting career advancement of
minorities
Globalization - Answers - the world interdependence of resource flows, product
markets, and business conditions
Organization - Answers - a collection of people working together to achieve a common
purpose
Productivity - Answers - the quantity and quality of work performance relative to the cost
of inputs
Performance Effectiveness - Answers - An output measure of task or goal
accomplishment
Performance Efficeincy - Answers - An input measure of resource cost associated with
goal accomplishment
General Environment - Answers - composed of economic, legal-political, technological,
socio-cultural, and natural environment conditions
Sustainable Business - Answers - A business that both meets customer needs and
protects the well being of the environment
Sustainable Innovation - Answers - New products and production methods that have
reduced impact on the environment
Specific Environment - Answers - people and groups with whom the organization
interacts
Stakeholders - Answers - persons, groups, and institutions directly affected by an
organization
Competitive Advantage - Answers - something an organization does extremely well, a
core competency that sets it apart from competitors
which can be achieved through costs, quality, delivery, and flexibility
, Environmental Uncertainty - Answers - the lack of complete information about the
environment
Organizational Effectiveness - Answers - sustainable high performance in using
resources to accomplish mission and objectives
Manager - Answers - A person in an organization who directly supports,supervises, and
helps activate the work efforts and performance of others
Top Managers - Answers - Managers responsible for performance of an organization as
a whole or for one of its larger parts
Middle Managers - Answers - Managers in charge of relatively large departments or
divisions
Supervisors - Answers - Managers in charge of a small work group of non-managerial
workers
Line Managers - Answers - Managers responsible for work activities that directly affect
organization's outputs
Staff Managers - Answers - Managers that use technical expertise to advise and
support the efforts of line workers
Functional Managers - Answers - Managers responsible for a single area of activity
General Managers - Answers - managers responsible for more complex units that
include many functional areas
Management - Answers - process of planning, organizing, leading, and controlling the
use of resources to accomplish goals
Leading - Answers - The process of arousing enthusiasm and inspiring efforts to
achieve goals
Useful Information - Answers - Information that is timely, high quality, complete,
relevant, and understandable
Information Technology - Answers - Application of computers and telecom equipment to
store, retrieve, transmit, an manipulate data
Business Intelligence - Answers - taps information systems to extract and report data in
organized ways that are helpful to decision makers
Intellectual Capital - Answers - the collective brain power or shared knowledge of a
workforce
Knowledge Workers - Answers - Workers whose intelligence is a critical asset to
employers
Glass Ceiling Effect - Answers - an invisible barrier limiting career advancement of
minorities
Globalization - Answers - the world interdependence of resource flows, product
markets, and business conditions
Organization - Answers - a collection of people working together to achieve a common
purpose
Productivity - Answers - the quantity and quality of work performance relative to the cost
of inputs
Performance Effectiveness - Answers - An output measure of task or goal
accomplishment
Performance Efficeincy - Answers - An input measure of resource cost associated with
goal accomplishment
General Environment - Answers - composed of economic, legal-political, technological,
socio-cultural, and natural environment conditions
Sustainable Business - Answers - A business that both meets customer needs and
protects the well being of the environment
Sustainable Innovation - Answers - New products and production methods that have
reduced impact on the environment
Specific Environment - Answers - people and groups with whom the organization
interacts
Stakeholders - Answers - persons, groups, and institutions directly affected by an
organization
Competitive Advantage - Answers - something an organization does extremely well, a
core competency that sets it apart from competitors
which can be achieved through costs, quality, delivery, and flexibility
, Environmental Uncertainty - Answers - the lack of complete information about the
environment
Organizational Effectiveness - Answers - sustainable high performance in using
resources to accomplish mission and objectives
Manager - Answers - A person in an organization who directly supports,supervises, and
helps activate the work efforts and performance of others
Top Managers - Answers - Managers responsible for performance of an organization as
a whole or for one of its larger parts
Middle Managers - Answers - Managers in charge of relatively large departments or
divisions
Supervisors - Answers - Managers in charge of a small work group of non-managerial
workers
Line Managers - Answers - Managers responsible for work activities that directly affect
organization's outputs
Staff Managers - Answers - Managers that use technical expertise to advise and
support the efforts of line workers
Functional Managers - Answers - Managers responsible for a single area of activity
General Managers - Answers - managers responsible for more complex units that
include many functional areas
Management - Answers - process of planning, organizing, leading, and controlling the
use of resources to accomplish goals
Leading - Answers - The process of arousing enthusiasm and inspiring efforts to
achieve goals
Useful Information - Answers - Information that is timely, high quality, complete,
relevant, and understandable
Information Technology - Answers - Application of computers and telecom equipment to
store, retrieve, transmit, an manipulate data
Business Intelligence - Answers - taps information systems to extract and report data in
organized ways that are helpful to decision makers
