ADMS 3351 MIDTERM 1 STUDY GUIDE
What is operations management? - Answers - a transformation process from inputs into
outputs
operations management process - Answers - planning
sourcing
making
delivering
returning
goods characteristics - Answers - -pure and core goods
-tangible
-low customer interaction
-often homogenous
-non-perishable
services characteristics - Answers - -core and pure services
-intangible
-high customer interaction
-perishable
benchmarking (evaluating efficiency) - Answers - studying another company's process
to identify best practices
triple bottom line - Answers - -social responsibility
-economic
-enviromental
competitive dimensions - Answers - -cost or price
-quality
-delivery speed
-delivery reliability
-adaptability
-flexibility
product-specific criteria - Answers - -technical
-ability to meet launch date
-supplier after-sales support
-environmental impact
stradling - Answers - seeking to match successful competitor by adding features,
services, or tech to existing activities
What is operations management? - Answers - a transformation process from inputs into
outputs
operations management process - Answers - planning
sourcing
making
delivering
returning
goods characteristics - Answers - -pure and core goods
-tangible
-low customer interaction
-often homogenous
-non-perishable
services characteristics - Answers - -core and pure services
-intangible
-high customer interaction
-perishable
benchmarking (evaluating efficiency) - Answers - studying another company's process
to identify best practices
triple bottom line - Answers - -social responsibility
-economic
-enviromental
competitive dimensions - Answers - -cost or price
-quality
-delivery speed
-delivery reliability
-adaptability
-flexibility
product-specific criteria - Answers - -technical
-ability to meet launch date
-supplier after-sales support
-environmental impact
stradling - Answers - seeking to match successful competitor by adding features,
services, or tech to existing activities
