Management Exam
(2025-2026)
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,Accommodation A style of dealing with conflict involving cooperation on behalf of the other party but
not being assertive about one's own interests
Accountability The expectation that employees will perform a job, take corrective action when
necessary, and report upward on the status and quality of their performance
Accounting audits Procedures used to verify accounting reports and statements
Acquisition One firm buying another
Activity-based costing (ABC) A method of cost accounting designed to identify streams of activity and then to
allocate costs across particular business processes according to the amount of time
employees devote to particular activities
Adapters Companies that take the current industry structure and its evolution as givens, and
choose where to compete
Adverse impact When a seemingly neutral employment practice has a disproportionately negative
effect on a protected group
Advertising support model Charging fees to advertise on a site
Affective conflict Emotional disagreement directed toward other people
Affiliate model Charging fees to direct site visitors to other companies' sites
Affirmative action Special efforts to recruit and hire qualified members of groups that have been
discriminated against in the past
After-action review A frank and open-minded discussion of four basic questions aimed at continuous
improvement
Alderfer's ERG theory A human needs theory postulating that people have three basic sets of needs that
can operate simultaneously (Existence, Relatedness and Growth)
Arbitration The use of a neutral third party to resolve a labor dispute
Assessment center A managerial performance test in which candidates participate in a variety of
exercises and situations
, Assets The values of the various items the corporation owns
Authentic leadership A style in which the leader is true to himself or herself while leading
Authority The legitimate right to make decisions and to tell other people what to do
Autocratic leadership A form of leadership in which the leader makes decisions on his or her own and
then announces those decisions to the group
Autonomous work groups Groups that control decisions about and execution of a complete range of tasks
Avoidance A reaction to conflict that involves ignoring the problem by doing nothing at all or
deemphasizing the disagreement
Balanced scorecard Control system combining four sets of performance measures: financial, customer,
business process, and learning and growth
Balance sheet A report that shows the financial picture of a company at a given time and itemizes
assets, liabilities, and stockholders' equity
Barriers to entry Conditions that prevent new companies from entering an industry
Behavioral approach A leadership perspective that attempts to identify what good leaders do—that is,
what behaviors they exhibit
Benchmarking The process of comparing an organization's practices and technologies with those
of other companies
Bootlegging Informal work on projects, other than those officially assigned, of employees' own
choosing and initiative
Boundaryless organization Organization in which there are no barriers to information flow
Boundary-spanning Interacting with people in other groups, thus creating linkages between groups
Bounded rationality A less-than-perfect form of rationality in which decision makers cannot be perfectly
rational because decisions are complex and complete information is unavailable or
cannot be fully processed