APPA CEFP Section 1 Questions with Correct
Answers
Strategic Planning
"A process that helps an organization ,make decisions on how to achieve it strategy,
including allocating its resources - financial, capital and people resources."
[ref. BOK, General Administration and Management, Leadership and Administration,
Strategy and Leadership]
Facilities Planning
"A process that responds to strategy and new initiatives and also assesses the condition of
existing facilities , analyzes current and future space needs and develops land use and
infrastructure future planes."
[ref. BOK, General Administration and Management, Leadership and Administration,
Strategy and Leadership]
Decision Making Analysis
" The consideration of various options that address the value of services and their impact on
the organization, its people, and its resources."
[ref. BOK, General Administration and Management, Leadership and Administration,
Strategy and Leadership]
Triad Organization
,"Planning and acquisition activities related to the planning, design and construction of the
facilities; the maintenance and operation of facilities; and the assignment and utilization of
facilities (i.e. space management)."
[ref. BOK, General Administration and Management, Leadership and Administration,
Strategy and Leadership]
Organizational Design
"Determines how an institution facilitates of impedes human interaction, how roles and
responsibilities are determined, how information and new ideas are shared, and most
importantly, how well the organizational structure supports and aligns with the organizational
purpose and strategy."
[ref. BOK, General Administration and Management, Leadership and Administration,
Strategy and Leadership]
STAR Model
Provides a starting point and a decision-making framework for organizational design to help
leaders think about the interactions of strategy structure, processes, rewards, and people."
[ref. BOK, General Administration and Management, Leadership and Administration,
Strategy and Leadership]
Organizational Strategy
"Specifies the goals and objectives to be achieved as well as the values and missions to be
pursued; the product or services to be provided, the markets to be served , and the value to be
offered to the customer."
, [ref. BOK, General Administration and Management, Leadership and Administration,
Strategy and Leadership]
Define , Measure, Analyze, Improve and Control
(DMAIC)
"Used to improve and existing business process."
[ref. BOK, General Administration and Management, Leadership and Administration,
Strategy and Leadership]
Pareto Chart
"Contains a series of bars whose heights reflect the frequency or impact of process problems.
Derived from the Pareto Principle which states that 80 percent of the troubles are caused by
20 percent of the problems."
[ref. BOK, General Administration and Management, Leadership and Administration,
Strategy and Leadership]
Six Sigma
"A business management tool that seeks to identify and remove the cause of defects and
errors in system processes."
[ref. BOK, General Administration and Management, Leadership and Administration,
Strategy and Leadership]
Answers
Strategic Planning
"A process that helps an organization ,make decisions on how to achieve it strategy,
including allocating its resources - financial, capital and people resources."
[ref. BOK, General Administration and Management, Leadership and Administration,
Strategy and Leadership]
Facilities Planning
"A process that responds to strategy and new initiatives and also assesses the condition of
existing facilities , analyzes current and future space needs and develops land use and
infrastructure future planes."
[ref. BOK, General Administration and Management, Leadership and Administration,
Strategy and Leadership]
Decision Making Analysis
" The consideration of various options that address the value of services and their impact on
the organization, its people, and its resources."
[ref. BOK, General Administration and Management, Leadership and Administration,
Strategy and Leadership]
Triad Organization
,"Planning and acquisition activities related to the planning, design and construction of the
facilities; the maintenance and operation of facilities; and the assignment and utilization of
facilities (i.e. space management)."
[ref. BOK, General Administration and Management, Leadership and Administration,
Strategy and Leadership]
Organizational Design
"Determines how an institution facilitates of impedes human interaction, how roles and
responsibilities are determined, how information and new ideas are shared, and most
importantly, how well the organizational structure supports and aligns with the organizational
purpose and strategy."
[ref. BOK, General Administration and Management, Leadership and Administration,
Strategy and Leadership]
STAR Model
Provides a starting point and a decision-making framework for organizational design to help
leaders think about the interactions of strategy structure, processes, rewards, and people."
[ref. BOK, General Administration and Management, Leadership and Administration,
Strategy and Leadership]
Organizational Strategy
"Specifies the goals and objectives to be achieved as well as the values and missions to be
pursued; the product or services to be provided, the markets to be served , and the value to be
offered to the customer."
, [ref. BOK, General Administration and Management, Leadership and Administration,
Strategy and Leadership]
Define , Measure, Analyze, Improve and Control
(DMAIC)
"Used to improve and existing business process."
[ref. BOK, General Administration and Management, Leadership and Administration,
Strategy and Leadership]
Pareto Chart
"Contains a series of bars whose heights reflect the frequency or impact of process problems.
Derived from the Pareto Principle which states that 80 percent of the troubles are caused by
20 percent of the problems."
[ref. BOK, General Administration and Management, Leadership and Administration,
Strategy and Leadership]
Six Sigma
"A business management tool that seeks to identify and remove the cause of defects and
errors in system processes."
[ref. BOK, General Administration and Management, Leadership and Administration,
Strategy and Leadership]
