WGU C724 INFORMATION SYSTEMS
MANAGEMENT STUDY GUIDE 2026
OBJECTIVE ASSESSMENT OA PRACTICE
QUESTIONS AND CORRECT ANSWERS
WITH DETAILED RATIONALES
COMPREHENSIVE EXAM REVIEW
Methods for Increasing User Adoption and Reducing Costs - CORRECT
ANSWER -Benchmarking, usability testing, user communication, internal
user groups, planning, and leveraging existing resources; six in total.
Qualitative Risk Analysis - CORRECT ANSWER -Looking at conditions that
can affect the project; looks at the consequences of risk and estimates the
impact of those risks on the organization.
Upper CASE Tools - CORRECT ANSWER -Support software modeling and
analysis
Lower CASE Tools - CORRECT ANSWER -Support development activities,
such as design, testing, debugging, and maintenance.
Workbench - CORRECT ANSWER -a unified CASE visual tool for database
architects, developers, and database administrators. Microsoft Visual Basic
is an example.
,Environments - CORRECT ANSWER -A CASE software that combines tools
and workbenches to support the entire system development life cycle
(SDLC); the most common CASE tool.
Developing Internet Search Strategy - CORRECT ANSWER -Review
information requirements, use proper search techniques, evaluate results,
and determine copyright fees and the accuracy of data.
Web 2.0 - CORRECT ANSWER -Websites that emphasize user-generated
content, usability (ease of use, even by non-experts), and interoperability
(this means that a website can work well with other products, systems, and
devices) for end users; enables collaboration and interaction among users.
Structured English - CORRECT ANSWER -the use of the English language
with the syntax of structured programming to communicate the design of a
computer program to non-technical users by breaking it down into logical
steps using straightforward English words; uses modular design and data
terminology.
System-Level Security - CORRECT ANSWER -Consists of the architecture
(layers), policy, and process levels.
Classical Management Model - CORRECT ANSWER -A management practice
that focuses on productivity; focuses on more systematic and predictable
issues.
,Behavioral Management Model - CORRECT ANSWER -A management
practice that focuses on the employees' human needs; focuses on less
systematic and predictable issues.
Mintzberg's Ten Manager Roles - CORRECT ANSWER -Figurehead, leader,
Liaison, Monitor, Disseminator, Spokesman, Entrepreneur, Disturbance
Handler, Resource Allocator, and Negotiator.
Analytics Services - CORRECT ANSWER -Creates analytical databases.
Balanced Scorecard - CORRECT ANSWER -A performance metric used in
strategic management to identify and improve various internal functions of
a business and their resulting external outcomes; focused on strategy and
not implementation; tracks and monitors staff and organizational activities.
Decision Support System (DSS) - CORRECT ANSWER -an information
system that supports business or organizational decision-making activities.
Group Decision Support System (GDSS) - CORRECT ANSWER -n interactive
computer based system that facilitates a number of decision-makers
(working together in a group) in finding solutions to problems that are
unstructured in nature; enables remote collaboration.
Executive Support Systems (ESS) - CORRECT ANSWER -Helps executives
make unstructured and semi-structured decisions; includes internal and
external data.
, Executive - CORRECT ANSWER -
Business Performance Management (BPM) - CORRECT ANSWER -Uses
business intelligence analytics and process change to enable organizational
performance; includes goal selection, attainment measurement, and
achievement intervention.
Decision Tree Analysis Tool - CORRECT ANSWER -Presents a visual
flowchart representation of the decision and outcomes, but it does not
include roots in the model.
Elements of Analytics - CORRECT ANSWER -Includes data mining, process
mining, business process modeling, complex event processing, predictive
analysis, and prescriptive analysis.
Prescriptive Analytics - CORRECT ANSWER -the area of business analytics
(BA) dedicated to finding the best course of action for a given situation.
Elements of Decision Theory - CORRECT ANSWER -Acts, events, outcomes,
and payoffs.
Classifications of Cloud Computing - CORRECT ANSWER -Public, Private,
and Hybrid
Business Intelligence - CORRECT ANSWER -Consists of databases, data
warehouses, and analytics; helps business gain a competitive advantage;
common functionalities include measurements, analytics, reporting,
MANAGEMENT STUDY GUIDE 2026
OBJECTIVE ASSESSMENT OA PRACTICE
QUESTIONS AND CORRECT ANSWERS
WITH DETAILED RATIONALES
COMPREHENSIVE EXAM REVIEW
Methods for Increasing User Adoption and Reducing Costs - CORRECT
ANSWER -Benchmarking, usability testing, user communication, internal
user groups, planning, and leveraging existing resources; six in total.
Qualitative Risk Analysis - CORRECT ANSWER -Looking at conditions that
can affect the project; looks at the consequences of risk and estimates the
impact of those risks on the organization.
Upper CASE Tools - CORRECT ANSWER -Support software modeling and
analysis
Lower CASE Tools - CORRECT ANSWER -Support development activities,
such as design, testing, debugging, and maintenance.
Workbench - CORRECT ANSWER -a unified CASE visual tool for database
architects, developers, and database administrators. Microsoft Visual Basic
is an example.
,Environments - CORRECT ANSWER -A CASE software that combines tools
and workbenches to support the entire system development life cycle
(SDLC); the most common CASE tool.
Developing Internet Search Strategy - CORRECT ANSWER -Review
information requirements, use proper search techniques, evaluate results,
and determine copyright fees and the accuracy of data.
Web 2.0 - CORRECT ANSWER -Websites that emphasize user-generated
content, usability (ease of use, even by non-experts), and interoperability
(this means that a website can work well with other products, systems, and
devices) for end users; enables collaboration and interaction among users.
Structured English - CORRECT ANSWER -the use of the English language
with the syntax of structured programming to communicate the design of a
computer program to non-technical users by breaking it down into logical
steps using straightforward English words; uses modular design and data
terminology.
System-Level Security - CORRECT ANSWER -Consists of the architecture
(layers), policy, and process levels.
Classical Management Model - CORRECT ANSWER -A management practice
that focuses on productivity; focuses on more systematic and predictable
issues.
,Behavioral Management Model - CORRECT ANSWER -A management
practice that focuses on the employees' human needs; focuses on less
systematic and predictable issues.
Mintzberg's Ten Manager Roles - CORRECT ANSWER -Figurehead, leader,
Liaison, Monitor, Disseminator, Spokesman, Entrepreneur, Disturbance
Handler, Resource Allocator, and Negotiator.
Analytics Services - CORRECT ANSWER -Creates analytical databases.
Balanced Scorecard - CORRECT ANSWER -A performance metric used in
strategic management to identify and improve various internal functions of
a business and their resulting external outcomes; focused on strategy and
not implementation; tracks and monitors staff and organizational activities.
Decision Support System (DSS) - CORRECT ANSWER -an information
system that supports business or organizational decision-making activities.
Group Decision Support System (GDSS) - CORRECT ANSWER -n interactive
computer based system that facilitates a number of decision-makers
(working together in a group) in finding solutions to problems that are
unstructured in nature; enables remote collaboration.
Executive Support Systems (ESS) - CORRECT ANSWER -Helps executives
make unstructured and semi-structured decisions; includes internal and
external data.
, Executive - CORRECT ANSWER -
Business Performance Management (BPM) - CORRECT ANSWER -Uses
business intelligence analytics and process change to enable organizational
performance; includes goal selection, attainment measurement, and
achievement intervention.
Decision Tree Analysis Tool - CORRECT ANSWER -Presents a visual
flowchart representation of the decision and outcomes, but it does not
include roots in the model.
Elements of Analytics - CORRECT ANSWER -Includes data mining, process
mining, business process modeling, complex event processing, predictive
analysis, and prescriptive analysis.
Prescriptive Analytics - CORRECT ANSWER -the area of business analytics
(BA) dedicated to finding the best course of action for a given situation.
Elements of Decision Theory - CORRECT ANSWER -Acts, events, outcomes,
and payoffs.
Classifications of Cloud Computing - CORRECT ANSWER -Public, Private,
and Hybrid
Business Intelligence - CORRECT ANSWER -Consists of databases, data
warehouses, and analytics; helps business gain a competitive advantage;
common functionalities include measurements, analytics, reporting,
