D072 Study Questions MOD 5-9 QUESTIONS
WITH COMPLETE SOLUTIONS WELL
ELABORATED LATEST UPDATED 2026
, lOMoARcPSD| 69811638
MODULE 5
Multiple choice questions
1. Smiling, fist-pumping and jumping up and down are examples of what type of
communication?
A) Written
B) Verbal
C) Non-Verbal
D) Visual
2. What type of communication requires a great deal of effort, exact and less natural?
A) Written
B) Verbal
C) Non-Verbal
D) Visual
3. ______ communications tend to be richer channels and are well suited for complex or
unsettling information.
A) Written
B) Non-verbal
C) Oral
D) Passive
4. Of the following communication types, select the one that is generally considered the most
ideal. Be sure you can explain "why."
A) Passive
B) Assertive
C) Aggressive
D) Passive aggressive
5. Jason gets an undercooked steak and the waitress asks him how he likes his meal. He
explodes, yelling at the waitress about her inadequacies regarding remembering his order
and demanding that he get a free meal because of the horrible service and incompetent
wait staff. Jason is __________________.
A) Passive
WITH COMPLETE SOLUTIONS WELL
ELABORATED LATEST UPDATED 2026
, lOMoARcPSD| 69811638
MODULE 5
Multiple choice questions
1. Smiling, fist-pumping and jumping up and down are examples of what type of
communication?
A) Written
B) Verbal
C) Non-Verbal
D) Visual
2. What type of communication requires a great deal of effort, exact and less natural?
A) Written
B) Verbal
C) Non-Verbal
D) Visual
3. ______ communications tend to be richer channels and are well suited for complex or
unsettling information.
A) Written
B) Non-verbal
C) Oral
D) Passive
4. Of the following communication types, select the one that is generally considered the most
ideal. Be sure you can explain "why."
A) Passive
B) Assertive
C) Aggressive
D) Passive aggressive
5. Jason gets an undercooked steak and the waitress asks him how he likes his meal. He
explodes, yelling at the waitress about her inadequacies regarding remembering his order
and demanding that he get a free meal because of the horrible service and incompetent
wait staff. Jason is __________________.
A) Passive
