outcome that arises when competitors try to gain an advantage at each other's
expense
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lose-lose
how to conclude a meeting...
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, 1. signal when time is up
2. summarize the meeting's accomplishments and future actions
3. thank the group
specific proposal for action
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motion
suggest a leader's concern for tasks and relationships ought to vary
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life-cycle theory
refers to a person's ability to gain a sense of self-respect and self-esteem from her job
and to be treated respectfully by others
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workplace dignity
managing conflict (approaches)
Give this one a try later!
, 1. use descriptive "I" language
2. focus on solving problems, not controlling others
3. be honest- don't manipulate
4. show concern for others
5. demonstrate an attitude of equality
6. keep an open mind
intense, malicious, ongoing, and damaging
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workplace bullying
phase the occurs when the members end their disagreement and solve the problem
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emergence phase
two terms that describe the ability and skills of interacting well with others
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1. emotional intelligence (EQ)
2. social intelligence
expense
Give this one a try later!
lose-lose
how to conclude a meeting...
Give this one a try later!
, 1. signal when time is up
2. summarize the meeting's accomplishments and future actions
3. thank the group
specific proposal for action
Give this one a try later!
motion
suggest a leader's concern for tasks and relationships ought to vary
Give this one a try later!
life-cycle theory
refers to a person's ability to gain a sense of self-respect and self-esteem from her job
and to be treated respectfully by others
Give this one a try later!
workplace dignity
managing conflict (approaches)
Give this one a try later!
, 1. use descriptive "I" language
2. focus on solving problems, not controlling others
3. be honest- don't manipulate
4. show concern for others
5. demonstrate an attitude of equality
6. keep an open mind
intense, malicious, ongoing, and damaging
Give this one a try later!
workplace bullying
phase the occurs when the members end their disagreement and solve the problem
Give this one a try later!
emergence phase
two terms that describe the ability and skills of interacting well with others
Give this one a try later!
1. emotional intelligence (EQ)
2. social intelligence
