USING MIS ACTUAL TEST QUESTIONS AND
SOLUTIONS COMPREHENSIVE REVIEW
PACKAGE
●● An example of a cross-functional business process is A) identifying
customers.
B) transporting the product.
C) creating a new product.
D) assembling a product.
E) paying creditors.
Answer: creating a new product
●● Identifying customers is a business process handled by the human
resources function.
True/False
Answer: False
●● One example of a business process is shipping a product to a
customer.
True/False
Answer: True
,●● A(n) _____________ is a set of logically related activities for
accomplishing a specific business result.
Answer: business process
●● The ____________ function is responsible for identifying customers.
A) finance and accounting
B) human resources
C) manufacturing and production
D) sales and marketing
E) distribution and logistics
Answer: distribution and logistics
●● If your main supplier was late in delivering goods, which type of
system would you use to update your production schedule?
A) ESS
B) TPS
C) MIS
D) DSS
Answer: TPS
●● You have been hired by a non-profit agency to implement a system
to handle their donations. The system must be able to handle and record
telephone, SMS, and Internet donations, provide up-to-the-minute
, reports, and create highly customizable mailing lists. In addition, event
fundraisers need to be able to quickly access a donor's information and
history. Which of the following systems will best meet these needs?
A) TPS
B) TPS with DSS capabilities
C) TPS with MIS capabilities
D) TPS with ESS capabilities
E) DSS with MIS capabilities
Answer: TPS with MIS capabilities
●● To monitor the status of internal operations and the firm's relations
with the external environment, managers need _______ systems.
A) decision-support
B) knowledge
C) transaction processing
D) management information
Answer: transaction processing
●● A(n) ________ is typically a major source of data for other systems.
A) transaction processing system
B) management information system
C) executive support system
D) decision-support system
SOLUTIONS COMPREHENSIVE REVIEW
PACKAGE
●● An example of a cross-functional business process is A) identifying
customers.
B) transporting the product.
C) creating a new product.
D) assembling a product.
E) paying creditors.
Answer: creating a new product
●● Identifying customers is a business process handled by the human
resources function.
True/False
Answer: False
●● One example of a business process is shipping a product to a
customer.
True/False
Answer: True
,●● A(n) _____________ is a set of logically related activities for
accomplishing a specific business result.
Answer: business process
●● The ____________ function is responsible for identifying customers.
A) finance and accounting
B) human resources
C) manufacturing and production
D) sales and marketing
E) distribution and logistics
Answer: distribution and logistics
●● If your main supplier was late in delivering goods, which type of
system would you use to update your production schedule?
A) ESS
B) TPS
C) MIS
D) DSS
Answer: TPS
●● You have been hired by a non-profit agency to implement a system
to handle their donations. The system must be able to handle and record
telephone, SMS, and Internet donations, provide up-to-the-minute
, reports, and create highly customizable mailing lists. In addition, event
fundraisers need to be able to quickly access a donor's information and
history. Which of the following systems will best meet these needs?
A) TPS
B) TPS with DSS capabilities
C) TPS with MIS capabilities
D) TPS with ESS capabilities
E) DSS with MIS capabilities
Answer: TPS with MIS capabilities
●● To monitor the status of internal operations and the firm's relations
with the external environment, managers need _______ systems.
A) decision-support
B) knowledge
C) transaction processing
D) management information
Answer: transaction processing
●● A(n) ________ is typically a major source of data for other systems.
A) transaction processing system
B) management information system
C) executive support system
D) decision-support system
