BUAD 309 EXAMS SCRIPT 2026/2027 QUESTIONS AND
SOLUTIONS RATED A+
✔✔outcomes - ✔✔key factors that are affected by some other variables
✔✔task performance - ✔✔the combination of effectiveness and efficiency at doing your
core job tasks
✔✔citizenship behavior - ✔✔discretionary behavior that contributes to the psychological
and social environment of the workplace
✔✔withdrawal behavior - ✔✔the set of actions employee take to separate themselves
from the organization
✔✔group cohesion - ✔✔the extent to which members of a group support and validate
one another while at work
✔✔group functioning - ✔✔the quantity and quality of a work group's output
✔✔productivity - ✔✔the combination of the effectiveness and efficiency of an
organization
✔✔effectiveness - ✔✔the degree to which an organization meets the needs of its
clientele or customers
✔✔efficiency - ✔✔the degree to which an organization can achieve its ends at a low
cost
✔✔organizational survival - ✔✔the degree to which an organization is able to exist and
grow over the long term
✔✔attitudes - ✔✔evaluative statements or judgments concerning objects, people, or
events
✔✔cognitive component - ✔✔the opinion or belief segment of an attitude
✔✔affective component - ✔✔the emotional or feeling segment of an attitude
✔✔behavioral component - ✔✔an intention to behave in a certain way toward someone
or something
✔✔cognitive dissonance - ✔✔any incompatibility between two or more attitudes or
between behavior and attitudes
, ✔✔job satisfaction - ✔✔a positive feeling about one's job resulting from an evaluation of
its characteristics
✔✔job involvement - ✔✔the degree to which a person identifies with a job, actively
participates in it, and considers performance important to self-worth
✔✔psychological empowerment - ✔✔employees' belief in the degree to which they
affect their work environment, their competence, the meaningfulness of their job, and
their perceived autonomy in their work
✔✔organizational commitment - ✔✔the degree to which an employee identifies with a
particular organization and its goals and wishes to maintain membership in the
organization
✔✔perceived organizational support (POS) - ✔✔the degree to which employees believe
an organization values their contribution and cares about their well-being
✔✔employee engagement - ✔✔an individual's involvement with, satisfaction with, and
enthusiasm for the work he or she does
✔✔core self-evaluations - ✔✔bottom-line conclusions individuals have about their
capabilities, competence, and worth as a person
✔✔exit - ✔✔dissatisfaction expressed through behavior directed toward leaving the
organization
✔✔voice - ✔✔dissatisfaction expressed through active and constructive attempts to
improve conditions
✔✔loyalty - ✔✔dissatisfaction expressed by passively waiting for conditions to improve
✔✔neglect - ✔✔dissatisfaction expressed through allowing conditions to worsen
✔✔affect - ✔✔a broad range of feelings that people experience
✔✔emotions - ✔✔intense feelings that are directed at someone or something
✔✔moods - ✔✔feelings that tend to be less intense than emotions and that lack a
contextual stimulus
✔✔positive affect - ✔✔a mood dimension that consists of specific positive emotions
such as excitement, self-assurance, and cheerfulness at the high end and boredom,
sluggishness, and tiredness at the low end
SOLUTIONS RATED A+
✔✔outcomes - ✔✔key factors that are affected by some other variables
✔✔task performance - ✔✔the combination of effectiveness and efficiency at doing your
core job tasks
✔✔citizenship behavior - ✔✔discretionary behavior that contributes to the psychological
and social environment of the workplace
✔✔withdrawal behavior - ✔✔the set of actions employee take to separate themselves
from the organization
✔✔group cohesion - ✔✔the extent to which members of a group support and validate
one another while at work
✔✔group functioning - ✔✔the quantity and quality of a work group's output
✔✔productivity - ✔✔the combination of the effectiveness and efficiency of an
organization
✔✔effectiveness - ✔✔the degree to which an organization meets the needs of its
clientele or customers
✔✔efficiency - ✔✔the degree to which an organization can achieve its ends at a low
cost
✔✔organizational survival - ✔✔the degree to which an organization is able to exist and
grow over the long term
✔✔attitudes - ✔✔evaluative statements or judgments concerning objects, people, or
events
✔✔cognitive component - ✔✔the opinion or belief segment of an attitude
✔✔affective component - ✔✔the emotional or feeling segment of an attitude
✔✔behavioral component - ✔✔an intention to behave in a certain way toward someone
or something
✔✔cognitive dissonance - ✔✔any incompatibility between two or more attitudes or
between behavior and attitudes
, ✔✔job satisfaction - ✔✔a positive feeling about one's job resulting from an evaluation of
its characteristics
✔✔job involvement - ✔✔the degree to which a person identifies with a job, actively
participates in it, and considers performance important to self-worth
✔✔psychological empowerment - ✔✔employees' belief in the degree to which they
affect their work environment, their competence, the meaningfulness of their job, and
their perceived autonomy in their work
✔✔organizational commitment - ✔✔the degree to which an employee identifies with a
particular organization and its goals and wishes to maintain membership in the
organization
✔✔perceived organizational support (POS) - ✔✔the degree to which employees believe
an organization values their contribution and cares about their well-being
✔✔employee engagement - ✔✔an individual's involvement with, satisfaction with, and
enthusiasm for the work he or she does
✔✔core self-evaluations - ✔✔bottom-line conclusions individuals have about their
capabilities, competence, and worth as a person
✔✔exit - ✔✔dissatisfaction expressed through behavior directed toward leaving the
organization
✔✔voice - ✔✔dissatisfaction expressed through active and constructive attempts to
improve conditions
✔✔loyalty - ✔✔dissatisfaction expressed by passively waiting for conditions to improve
✔✔neglect - ✔✔dissatisfaction expressed through allowing conditions to worsen
✔✔affect - ✔✔a broad range of feelings that people experience
✔✔emotions - ✔✔intense feelings that are directed at someone or something
✔✔moods - ✔✔feelings that tend to be less intense than emotions and that lack a
contextual stimulus
✔✔positive affect - ✔✔a mood dimension that consists of specific positive emotions
such as excitement, self-assurance, and cheerfulness at the high end and boredom,
sluggishness, and tiredness at the low end
