STATE FARM ESTIMATICS
CERTIFICATION EXAM QUESTIONS
AND ANSWERS. VERIFIED.
1. When calculating refinish time for a panel that requires blending, what percentage of the
full refinish time is typically allowed under State Farm guidelines for the blend area?
2. According to State Farm standards, which part type is defined as a part that is produced by
a manufacturer other than the Original Equipment Manufacturer?
A. LKQ
B. Recycled
C. Non-OEM / Aftermarket
D. Opt-OEM
Answer: C
Conceptual Explanation: Non-OEM or Aftermarket parts are those made by a company
other than the vehicle’s original manufacturer.
3. In a unibody vehicle, which component is designed to absorb energy during a front-end
collision by collapsing in a controlled manner?
A. A-pillar
,B. Rocker Panel
C. B-pillar
D. Frame Rail (Crumple Zone)
Answer: D
Conceptual Explanation: Crumple zones are specifically engineered into frame rails to
absorb and dissipate energy during impacts.
4. Which of the following is NOT a requirement for a ‘Select Service’ shop when writing a
State Farm estimate?
A. Providing a digital photo of the VIN
B. Providing photos of all four corners of the vehicle
C. Using only New OEM parts for all repairs regardless of vehicle age
D. Uploading the estimate through the designated State Farm portal
Answer: C
Conceptual Explanation: Select Service shops must follow State Farm’s parts policy,
which often includes the use of LKQ or Aftermarket parts when appropriate based on
vehicle age and policy terms.
5. What is the standard labor deduction for ‘overlap’ when refinishing two adjacent panels?
A. 0.5 hours for the first adjacent panel
B. 0.1 hours per panel
, C. Usually 0.1 to 0.5 hours depending on the estimating system (e.g., CCC ‘Two-Stage’ logic)
D. 0.4 hours for the first panel and 0.2 for subsequent
Answer: C
Conceptual Explanation: Overlap deductions vary by system but generally account for
shared setup and cleaning time; CCC often deducts 0.1 to 0.5 hours for adjacent panels.
6. When an estimator identifies ‘Hail Damage’, which repair method is preferred for small
dents where the paint is not broken?
A. Conventional Body Repair
B. Panel Replacement
C. Paintless Dent Repair (PDR)
D. Body Filler and Spot Paint
Answer: C
Conceptual Explanation: PDR is the preferred and most cost-effective method for
repairing hail damage when the paint remains intact.
7. Which part category describes a part that is sold by the OEM but may be surplus or in non-
OEM packaging at a lower price point?
A. Opt-OEM
B. Aftermarket
C. Recycled
CERTIFICATION EXAM QUESTIONS
AND ANSWERS. VERIFIED.
1. When calculating refinish time for a panel that requires blending, what percentage of the
full refinish time is typically allowed under State Farm guidelines for the blend area?
2. According to State Farm standards, which part type is defined as a part that is produced by
a manufacturer other than the Original Equipment Manufacturer?
A. LKQ
B. Recycled
C. Non-OEM / Aftermarket
D. Opt-OEM
Answer: C
Conceptual Explanation: Non-OEM or Aftermarket parts are those made by a company
other than the vehicle’s original manufacturer.
3. In a unibody vehicle, which component is designed to absorb energy during a front-end
collision by collapsing in a controlled manner?
A. A-pillar
,B. Rocker Panel
C. B-pillar
D. Frame Rail (Crumple Zone)
Answer: D
Conceptual Explanation: Crumple zones are specifically engineered into frame rails to
absorb and dissipate energy during impacts.
4. Which of the following is NOT a requirement for a ‘Select Service’ shop when writing a
State Farm estimate?
A. Providing a digital photo of the VIN
B. Providing photos of all four corners of the vehicle
C. Using only New OEM parts for all repairs regardless of vehicle age
D. Uploading the estimate through the designated State Farm portal
Answer: C
Conceptual Explanation: Select Service shops must follow State Farm’s parts policy,
which often includes the use of LKQ or Aftermarket parts when appropriate based on
vehicle age and policy terms.
5. What is the standard labor deduction for ‘overlap’ when refinishing two adjacent panels?
A. 0.5 hours for the first adjacent panel
B. 0.1 hours per panel
, C. Usually 0.1 to 0.5 hours depending on the estimating system (e.g., CCC ‘Two-Stage’ logic)
D. 0.4 hours for the first panel and 0.2 for subsequent
Answer: C
Conceptual Explanation: Overlap deductions vary by system but generally account for
shared setup and cleaning time; CCC often deducts 0.1 to 0.5 hours for adjacent panels.
6. When an estimator identifies ‘Hail Damage’, which repair method is preferred for small
dents where the paint is not broken?
A. Conventional Body Repair
B. Panel Replacement
C. Paintless Dent Repair (PDR)
D. Body Filler and Spot Paint
Answer: C
Conceptual Explanation: PDR is the preferred and most cost-effective method for
repairing hail damage when the paint remains intact.
7. Which part category describes a part that is sold by the OEM but may be surplus or in non-
OEM packaging at a lower price point?
A. Opt-OEM
B. Aftermarket
C. Recycled
