CHAM 2026/2027 TEST PAPER QUESTIONS AND
SOLUTIONS RATED A+
✔✔patient identity - ✔✔verify name and dob
✔✔biometric technology - ✔✔Use human characteristics (e.g., fingerprints, retinas,
irises, voices, facial patterns) to authenticate or grant access to data or information
✔✔patient self-service check-in - ✔✔clip board, electronic tablet, touch screen self-
service kiosk or other software
✔✔patient tracking - ✔✔Documentation of patient arrival and departure. Example would
be computer systems linked to scheduling.
✔✔communication - ✔✔A process through which you send messages to and receive
messages from others, from patient's arrival, flowing all the way throw their departure.
✔✔waiting room optimization - ✔✔improving waiting room satisfaction typically
improves overall satisfaction scores by providing patients with pagers similar to those in
restaurants allowing them to roam freely .
✔✔time use study data - ✔✔manually gathered data that's spot checked. Staff
document times for every step of the process for a given set of patient on a given day.
An action plan is implemented and measured .
✔✔Utilization Review - ✔✔Assessing medical services to determine whether they are
appropriate, necessary, and of high quality
✔✔Prospective Review - ✔✔reviewing appropriateness and necessity of care provided
to patients prior to administration of care.
✔✔Concurrent Review - ✔✔review for medical necessity of tests and procedures
ordered during an inpatient hospitalization
✔✔Retrospective Review - ✔✔reviewing appropriateness and necessity of care
provided to patients after the administration of care
✔✔Discharge Summary - ✔✔*Begins as son as the patient is admitted *Comprehensive
outline of patient's entire hospital stay; includes condition at time of admission, admitting
diagnosis, test results, treatments and patient's response, final diagnosis, and follow-up
plans
✔✔Primary purpose of the medical record - ✔✔-To document the encounters between
providers and patients
SOLUTIONS RATED A+
✔✔patient identity - ✔✔verify name and dob
✔✔biometric technology - ✔✔Use human characteristics (e.g., fingerprints, retinas,
irises, voices, facial patterns) to authenticate or grant access to data or information
✔✔patient self-service check-in - ✔✔clip board, electronic tablet, touch screen self-
service kiosk or other software
✔✔patient tracking - ✔✔Documentation of patient arrival and departure. Example would
be computer systems linked to scheduling.
✔✔communication - ✔✔A process through which you send messages to and receive
messages from others, from patient's arrival, flowing all the way throw their departure.
✔✔waiting room optimization - ✔✔improving waiting room satisfaction typically
improves overall satisfaction scores by providing patients with pagers similar to those in
restaurants allowing them to roam freely .
✔✔time use study data - ✔✔manually gathered data that's spot checked. Staff
document times for every step of the process for a given set of patient on a given day.
An action plan is implemented and measured .
✔✔Utilization Review - ✔✔Assessing medical services to determine whether they are
appropriate, necessary, and of high quality
✔✔Prospective Review - ✔✔reviewing appropriateness and necessity of care provided
to patients prior to administration of care.
✔✔Concurrent Review - ✔✔review for medical necessity of tests and procedures
ordered during an inpatient hospitalization
✔✔Retrospective Review - ✔✔reviewing appropriateness and necessity of care
provided to patients after the administration of care
✔✔Discharge Summary - ✔✔*Begins as son as the patient is admitted *Comprehensive
outline of patient's entire hospital stay; includes condition at time of admission, admitting
diagnosis, test results, treatments and patient's response, final diagnosis, and follow-up
plans
✔✔Primary purpose of the medical record - ✔✔-To document the encounters between
providers and patients
