IDIS 240 VESTAL FINAL EXAM 2026/2027 QUESTIONS
AND SOLUTIONS RATED A+
✔✔What is customer service? - ✔✔The greater the difference between the service
outputs of the manufacturer and the requirements of the consumer, the more likely
intermediaries will be used.
✔✔MRO - ✔✔Manage Repairing Operations
✔✔What are the levels of distribution? - ✔✔Exclusive---->Selective----->Intensive
✔✔What is supply chain management? - ✔✔A management system that coordinates
and integrates all the activities performed by supply chain members into a seamless
process, from the source to the point of consumption, resulting in enhanced customer
and economic value.
✔✔Why is the supply chain needed? - ✔✔-Inadequate finances for necessary functions
-Customers' desire for product assortment
-Better rate of return on core business (Outsourcing)
-Contact "efficiency"
✔✔What are the 5 specific service outputs? - ✔✔-Selling
-Inventory
-Credit
-Transportation
-Servicing
✔✔Why do distributors have channel power? - ✔✔-far more economically provide the
needed services to get the product from the manufacturer to the end user
-Distributors leverage customer and manufacturer relationships
-distributors provide value-added services
✔✔Major trends benefiting distributors - ✔✔-Increasing value of information
-move toward mass customization
-increase use of "Just in Time" inventory
-Reductions in number of vendors
✔✔What are two types of purchasing? - ✔✔-Product based purchasing
-Customer based purchasing
✔✔Product Based Purchasing - ✔✔-Buy what can be sold at profit
-Distributor decides what to buy, sales team figures out to whom it can be sold at a
profit
-A little "Old School" but still exists in many channels
, ✔✔Customer Based Purchasing - ✔✔-Distributor decides to buy based on the
requirements of the customers they are serving
-Tries to provide products at desired service level and most economical cost
✔✔Inside the Distributor - ✔✔-Purchasing
-Receiving
-Sales
-Order Filling
-Buy-outs
-Packing
-Shipping
✔✔RFID Tags - ✔✔Radio Frequency Identification tags. Kind of like toll tags.
✔✔Sales - ✔✔-Counter sales
-Inside telephone sales
-Outside sales
✔✔Counter Sales - ✔✔Consists of product display and counter separating customer
from the storage area
✔✔Inside telephone sales - ✔✔No face to face interaction with customer makes it more
difficult as the representative cannot see the product or the facial responses or cues of
the customer
✔✔Outside Sales - ✔✔Meets the customer in person at the customers' business place
✔✔Order Filling - ✔✔Also known as picking. Picker should know the exact matching
item and location.Accuracy is the key.
✔✔Buy-Outs - ✔✔Required when merchandise ordered by customer not available in
inventory. Normally buy-outs are done from the local competitor to satisfy customer
orders
✔✔Packing - ✔✔After the sales order is picked, merchandise is packed in boxes or
cartons so that it can be shipped to the customer
✔✔Shipping - ✔✔-freight lines for out of town customers
-Delivery department for local customers
-"will call" locations where customer can pick them up
✔✔What are the manufacturer's motivations? - ✔✔Product design and production
✔✔Manufacturer's Responsibility - ✔✔-Producing quality products
AND SOLUTIONS RATED A+
✔✔What is customer service? - ✔✔The greater the difference between the service
outputs of the manufacturer and the requirements of the consumer, the more likely
intermediaries will be used.
✔✔MRO - ✔✔Manage Repairing Operations
✔✔What are the levels of distribution? - ✔✔Exclusive---->Selective----->Intensive
✔✔What is supply chain management? - ✔✔A management system that coordinates
and integrates all the activities performed by supply chain members into a seamless
process, from the source to the point of consumption, resulting in enhanced customer
and economic value.
✔✔Why is the supply chain needed? - ✔✔-Inadequate finances for necessary functions
-Customers' desire for product assortment
-Better rate of return on core business (Outsourcing)
-Contact "efficiency"
✔✔What are the 5 specific service outputs? - ✔✔-Selling
-Inventory
-Credit
-Transportation
-Servicing
✔✔Why do distributors have channel power? - ✔✔-far more economically provide the
needed services to get the product from the manufacturer to the end user
-Distributors leverage customer and manufacturer relationships
-distributors provide value-added services
✔✔Major trends benefiting distributors - ✔✔-Increasing value of information
-move toward mass customization
-increase use of "Just in Time" inventory
-Reductions in number of vendors
✔✔What are two types of purchasing? - ✔✔-Product based purchasing
-Customer based purchasing
✔✔Product Based Purchasing - ✔✔-Buy what can be sold at profit
-Distributor decides what to buy, sales team figures out to whom it can be sold at a
profit
-A little "Old School" but still exists in many channels
, ✔✔Customer Based Purchasing - ✔✔-Distributor decides to buy based on the
requirements of the customers they are serving
-Tries to provide products at desired service level and most economical cost
✔✔Inside the Distributor - ✔✔-Purchasing
-Receiving
-Sales
-Order Filling
-Buy-outs
-Packing
-Shipping
✔✔RFID Tags - ✔✔Radio Frequency Identification tags. Kind of like toll tags.
✔✔Sales - ✔✔-Counter sales
-Inside telephone sales
-Outside sales
✔✔Counter Sales - ✔✔Consists of product display and counter separating customer
from the storage area
✔✔Inside telephone sales - ✔✔No face to face interaction with customer makes it more
difficult as the representative cannot see the product or the facial responses or cues of
the customer
✔✔Outside Sales - ✔✔Meets the customer in person at the customers' business place
✔✔Order Filling - ✔✔Also known as picking. Picker should know the exact matching
item and location.Accuracy is the key.
✔✔Buy-Outs - ✔✔Required when merchandise ordered by customer not available in
inventory. Normally buy-outs are done from the local competitor to satisfy customer
orders
✔✔Packing - ✔✔After the sales order is picked, merchandise is packed in boxes or
cartons so that it can be shipped to the customer
✔✔Shipping - ✔✔-freight lines for out of town customers
-Delivery department for local customers
-"will call" locations where customer can pick them up
✔✔What are the manufacturer's motivations? - ✔✔Product design and production
✔✔Manufacturer's Responsibility - ✔✔-Producing quality products
