BSIS 496 Exam #1 Questions with correct answers
Is this idea true or false: A lack of trust is a consequence of a lack of clarity around
expectations and accountabilities. - ✔✔True
Is this idea true or false: An IT-business partnership can flourish without senior
management participation - ✔✔False
Is this idea true or false: By operating IT like-a-business, the business's
expectations of IT are met - ✔✔False
Is this idea true or false: Being technically competent is sufficient to have
credibility with the business. - ✔✔False
Is this idea true or false: The most effective way to build trust is through effective
governance - ✔✔True
Select all the statements below that do not describe the traditional business-IT
partnership.
Symbiotic
Ill will
None of the above
Misunderstanding
Supportive - ✔✔Supportive
Select all the generic roles below that are not assumed by IT.
Customer support
,Architecture builder
None of the above
Technological leader
Strategy builder
Project coordinator - ✔✔Customer support
Strategy builder
Select all the outcomes below of a complex relationship.
Excessive meetings
Unclear expectations
Difficult communicating
Deferred decision-making
None of the above
Unclear accountabilities - ✔✔Excessive meetings
Deferred decision-making
Select all the assumptions below that business does not make about IT.
IT is a necessary evil
IT rules
IT is a support, not a partner
Business and IT are equal partners
None of the above
Business can do IT better - ✔✔None of the above
, Choose the term below that best completes this sentence: Problems arise when
the _____ espoused by IT conflict with those of the organization or a part of the
organization.
Governance
Assumptions and values
Priorities and preferences
Expectations and estimates
Strategy and vision
None of the above - ✔✔Assumptions and values
Is this idea true or false: Shadow-IT is a growing gap between the organization-
sanctioned IT and what employees are using.
True
False - ✔✔True
Select all the definitions below that do not describe shadow-IT.
Solutions that grew out of End User Computing tools and applications adapted for
other purposes and had drifted out of IT's control.
IT-related expenses in organizations for anything other than the IT provided by
the enterprise.
IT is used for work tasks outside of IT policies, rules, guidelines, standards, and
procedures.
The business' use of hardware, software, systems, solutions, or services for work
without the explicit approval or knowledge of IT.
None of the above
The autonomous development, purchase, implementation, and use of various
technology by departments other than IT. - ✔✔None of the above
Is this idea true or false: A lack of trust is a consequence of a lack of clarity around
expectations and accountabilities. - ✔✔True
Is this idea true or false: An IT-business partnership can flourish without senior
management participation - ✔✔False
Is this idea true or false: By operating IT like-a-business, the business's
expectations of IT are met - ✔✔False
Is this idea true or false: Being technically competent is sufficient to have
credibility with the business. - ✔✔False
Is this idea true or false: The most effective way to build trust is through effective
governance - ✔✔True
Select all the statements below that do not describe the traditional business-IT
partnership.
Symbiotic
Ill will
None of the above
Misunderstanding
Supportive - ✔✔Supportive
Select all the generic roles below that are not assumed by IT.
Customer support
,Architecture builder
None of the above
Technological leader
Strategy builder
Project coordinator - ✔✔Customer support
Strategy builder
Select all the outcomes below of a complex relationship.
Excessive meetings
Unclear expectations
Difficult communicating
Deferred decision-making
None of the above
Unclear accountabilities - ✔✔Excessive meetings
Deferred decision-making
Select all the assumptions below that business does not make about IT.
IT is a necessary evil
IT rules
IT is a support, not a partner
Business and IT are equal partners
None of the above
Business can do IT better - ✔✔None of the above
, Choose the term below that best completes this sentence: Problems arise when
the _____ espoused by IT conflict with those of the organization or a part of the
organization.
Governance
Assumptions and values
Priorities and preferences
Expectations and estimates
Strategy and vision
None of the above - ✔✔Assumptions and values
Is this idea true or false: Shadow-IT is a growing gap between the organization-
sanctioned IT and what employees are using.
True
False - ✔✔True
Select all the definitions below that do not describe shadow-IT.
Solutions that grew out of End User Computing tools and applications adapted for
other purposes and had drifted out of IT's control.
IT-related expenses in organizations for anything other than the IT provided by
the enterprise.
IT is used for work tasks outside of IT policies, rules, guidelines, standards, and
procedures.
The business' use of hardware, software, systems, solutions, or services for work
without the explicit approval or knowledge of IT.
None of the above
The autonomous development, purchase, implementation, and use of various
technology by departments other than IT. - ✔✔None of the above
