HSPA QUIZ #2 CHAPTER 18 REVIEWED QUESTIONS
WITH 100% CORRECT ANSWERS | GRADED A+ .
Nurses, physicians and other professionals working in healthcare facility are___________ - correct
Answers -Internal customers of sterile processing
_____________ identifies as resolves work-related problems - correct Answers -Process improvement
__________ is defined as the consistent delivery of products and services according to established
standards - correct Answers -Quality
The ________ must be center of every quality concern - correct Answers -Patient
The _________ process looks backwards at an event to identify the root cause and help prevent it from
reoccurring - correct Answers -Root cause analysis
The quality process that focuses on developing and delivering near-perfect products and services is
called __________ - correct Answers -Six sigma
___________ is an international standard used by participating organizations to help ensure their
quality management system is effective - correct Answers -ISO 900
The act of granting authority to employees to make decisions within their areas of responsibility is called
_________ - correct Answers -Empowerment
an unexpected occurrence involving death or serious physical or psychological injury, or the risk
thereof_________ - correct Answers -Sentinel event
A series of work activities that produces a product or service is called a _________ - correct Answers -
Work process
1
WITH 100% CORRECT ANSWERS | GRADED A+ .
Nurses, physicians and other professionals working in healthcare facility are___________ - correct
Answers -Internal customers of sterile processing
_____________ identifies as resolves work-related problems - correct Answers -Process improvement
__________ is defined as the consistent delivery of products and services according to established
standards - correct Answers -Quality
The ________ must be center of every quality concern - correct Answers -Patient
The _________ process looks backwards at an event to identify the root cause and help prevent it from
reoccurring - correct Answers -Root cause analysis
The quality process that focuses on developing and delivering near-perfect products and services is
called __________ - correct Answers -Six sigma
___________ is an international standard used by participating organizations to help ensure their
quality management system is effective - correct Answers -ISO 900
The act of granting authority to employees to make decisions within their areas of responsibility is called
_________ - correct Answers -Empowerment
an unexpected occurrence involving death or serious physical or psychological injury, or the risk
thereof_________ - correct Answers -Sentinel event
A series of work activities that produces a product or service is called a _________ - correct Answers -
Work process
1
