MGT 291 REVIEW EXAMS ALL PAPER QUESTIONS
AND ANSWERS SURE A+
✔✔Social support - ✔✔refers to the help that people receive when they're confronted
with stressful demands
✔✔instrumental support - ✔✔(type of social support) refers to the help people receive
that can be used to address the stressful demand directly
✔✔emotional support - ✔✔(type of social support) refers to the help people receive in
addressing the emotional distress that accompanies stressful demands
✔✔Organizational Behavior - ✔✔The study of human behavior in organizational
settings, the interface between human behavior and the organization, and the
organization itself.
✔✔Planning - ✔✔Process of determining an organization's desired future position and
the best means of getting there
✔✔Organizing - ✔✔Process of designing jobs, grouping jobs into units, and establishing
patterns of authority between jobs and units
, ✔✔Leading - ✔✔Process of getting the organization's members to work together toward
the organization's goals
✔✔Controlling - ✔✔Process of monitoring and correcting the actions of the organization
and its members to keep them directed toward their goals.
✔✔Technical Skills - ✔✔Skills necessary to accomplish specific tasks without the
organization
✔✔Interpersonal Skills - ✔✔The ability to effectively communicate with and understand,
and motivate individuals and groups
✔✔Conceptual skills - ✔✔Ability to think in the abstract
✔✔Diagnostic Skills - ✔✔Ability to understand cause and effect relationships
✔✔Human Resource Management (HRM) - ✔✔Set of organizational activities directed
at attracting, developing, and maintaining an effective workforce.
✔✔Competitive Advantage - ✔✔Anything that gives a firm an edge over rivals in
attracting customers and defending itself against competition
✔✔Cost Leadership Strategy - ✔✔Striving to be the lowest cost producer for a particular
level of product quality
✔✔Operational Excellence - ✔✔Maximizing the efficiency of the manufacturing or
product development process to minimize costs.
✔✔Differentiation Strategy - ✔✔Developing a product or service that has unique
characteristics valued by customers
✔✔Product Innovation - ✔✔Developing new products or services
✔✔Specialization Strategy - ✔✔Focusing on a narrow market segment or niche and
pursuing either a differentiation or cost leadership strategy within that market segment
✔✔Customer Intimacy - ✔✔Delivering unique and customizable products or services to
meet customers' needs and increase customer loyalty
✔✔Growth Strategy - ✔✔Company Expansion organically or through acquisitions
✔✔Scientific Management - ✔✔Based on the belief that productivity is maximized when
organizations are rationalized with precise sets of instructions based on time-and-
motion studies
AND ANSWERS SURE A+
✔✔Social support - ✔✔refers to the help that people receive when they're confronted
with stressful demands
✔✔instrumental support - ✔✔(type of social support) refers to the help people receive
that can be used to address the stressful demand directly
✔✔emotional support - ✔✔(type of social support) refers to the help people receive in
addressing the emotional distress that accompanies stressful demands
✔✔Organizational Behavior - ✔✔The study of human behavior in organizational
settings, the interface between human behavior and the organization, and the
organization itself.
✔✔Planning - ✔✔Process of determining an organization's desired future position and
the best means of getting there
✔✔Organizing - ✔✔Process of designing jobs, grouping jobs into units, and establishing
patterns of authority between jobs and units
, ✔✔Leading - ✔✔Process of getting the organization's members to work together toward
the organization's goals
✔✔Controlling - ✔✔Process of monitoring and correcting the actions of the organization
and its members to keep them directed toward their goals.
✔✔Technical Skills - ✔✔Skills necessary to accomplish specific tasks without the
organization
✔✔Interpersonal Skills - ✔✔The ability to effectively communicate with and understand,
and motivate individuals and groups
✔✔Conceptual skills - ✔✔Ability to think in the abstract
✔✔Diagnostic Skills - ✔✔Ability to understand cause and effect relationships
✔✔Human Resource Management (HRM) - ✔✔Set of organizational activities directed
at attracting, developing, and maintaining an effective workforce.
✔✔Competitive Advantage - ✔✔Anything that gives a firm an edge over rivals in
attracting customers and defending itself against competition
✔✔Cost Leadership Strategy - ✔✔Striving to be the lowest cost producer for a particular
level of product quality
✔✔Operational Excellence - ✔✔Maximizing the efficiency of the manufacturing or
product development process to minimize costs.
✔✔Differentiation Strategy - ✔✔Developing a product or service that has unique
characteristics valued by customers
✔✔Product Innovation - ✔✔Developing new products or services
✔✔Specialization Strategy - ✔✔Focusing on a narrow market segment or niche and
pursuing either a differentiation or cost leadership strategy within that market segment
✔✔Customer Intimacy - ✔✔Delivering unique and customizable products or services to
meet customers' needs and increase customer loyalty
✔✔Growth Strategy - ✔✔Company Expansion organically or through acquisitions
✔✔Scientific Management - ✔✔Based on the belief that productivity is maximized when
organizations are rationalized with precise sets of instructions based on time-and-
motion studies
