EPPP LATEST EXAMS TEST PAPER ALL QUESTIONS
AND ANSWERS SURE A+
✔✔Unlinking - ✔✔A method of overcoming theme interference, by which the consultant
provides insight into the interference by untangling the consultee's past and their current
interactions.
✔✔Theme interference reduction - ✔✔A method of overcoming theme interference in
which the consultant assists the consultee in brainstorming additional outcomes for the
client, broadening the consultee's perspective.
✔✔Consultee-centered Case Consultation - ✔✔According to Caplan, this is concerned
with difficulties a consultee encounters with a particular client for whom he or she has
responsibility. The primary goal is to remediate the shortcomings in the consultee's
professional functioning that are responsible for difficulties, with client improvement a
secondary goal. Thus, there is no direct assessment of or involvement with the client.
✔✔Client-centered Case Consultation - ✔✔According to Caplan, the consultant
functions as a specialist who assesses the client, makes a diagnosis, and makes
recommendations as to how the consultee might modify his or her dealings with the
client. Focuses on developing a plan that will help a specific client. The primary goal is
to advise the consultee regarding treatment and to develop a plan to deal with the
client's difficulties.
, ✔✔Consultee-centered Administrative Consultation - ✔✔The goal is to help the
consultee improve problems they have with effectively administering a program.
✔✔Program-centered Administrative Consultation - ✔✔The goal is to develop or modify
an agency or program.
✔✔MUM Effect - ✔✔The tendency to avoid communicating unfavourable news to
others.
✔✔The 3 main factors that decrease the likelihood of undesirable message
transmission are...... - ✔✔1. The transmitter of the message cannot empathize with the
recipient and experiences guilty feelings, 2. Intensity of the bad news, 3. The transmitter
believes the recipient does not want to hear the news.
✔✔Kinesics - ✔✔The interpretation of non-verbal messages, or, communication through
body movements, stances, gestures, and facial expressions. Associated with
Birdwhistell, who claimed only 30-35% of communication between people is words.
✔✔Social Facilitation - ✔✔The notion that dominant responses are strengthened by the
presence of others.
✔✔Zajonc's Theory - ✔✔The theory that the presence of others increases arousal, and
arousal increases an individual's dominant responses. A dominant response is the
response that one is most likely to make.
-For an easy or well-practiced task, the dominant response is often correct
-For a difficult or novel task, the dominant response is often incorrect
-Thus, the presence of others can facilitate performance of easy tasks, but may impair
performance of difficult tasks.
✔✔Social Loafing - ✔✔The tendency for people in a group to exert less effort when
pooling their efforts toward attaining a common goal, than when individually
accountable.
✔✔Evaluation Apprehension - ✔✔The awareness and concern that one's performance
is being monitored.
✔✔Minority Influence - ✔✔The case where a minority of group members influence the
behavior or beliefs of the majority. It is beneficial in preventing group think, it
encourages group members to use the central route to persuasion.
✔✔Idiosyncrasy Credit - ✔✔A kind of symbolic currency earned through conformity,
which allows a group member to think or behave in opposition to group norms. The
group member must earn these by first comforming to the majority of the group, to attain
status.
AND ANSWERS SURE A+
✔✔Unlinking - ✔✔A method of overcoming theme interference, by which the consultant
provides insight into the interference by untangling the consultee's past and their current
interactions.
✔✔Theme interference reduction - ✔✔A method of overcoming theme interference in
which the consultant assists the consultee in brainstorming additional outcomes for the
client, broadening the consultee's perspective.
✔✔Consultee-centered Case Consultation - ✔✔According to Caplan, this is concerned
with difficulties a consultee encounters with a particular client for whom he or she has
responsibility. The primary goal is to remediate the shortcomings in the consultee's
professional functioning that are responsible for difficulties, with client improvement a
secondary goal. Thus, there is no direct assessment of or involvement with the client.
✔✔Client-centered Case Consultation - ✔✔According to Caplan, the consultant
functions as a specialist who assesses the client, makes a diagnosis, and makes
recommendations as to how the consultee might modify his or her dealings with the
client. Focuses on developing a plan that will help a specific client. The primary goal is
to advise the consultee regarding treatment and to develop a plan to deal with the
client's difficulties.
, ✔✔Consultee-centered Administrative Consultation - ✔✔The goal is to help the
consultee improve problems they have with effectively administering a program.
✔✔Program-centered Administrative Consultation - ✔✔The goal is to develop or modify
an agency or program.
✔✔MUM Effect - ✔✔The tendency to avoid communicating unfavourable news to
others.
✔✔The 3 main factors that decrease the likelihood of undesirable message
transmission are...... - ✔✔1. The transmitter of the message cannot empathize with the
recipient and experiences guilty feelings, 2. Intensity of the bad news, 3. The transmitter
believes the recipient does not want to hear the news.
✔✔Kinesics - ✔✔The interpretation of non-verbal messages, or, communication through
body movements, stances, gestures, and facial expressions. Associated with
Birdwhistell, who claimed only 30-35% of communication between people is words.
✔✔Social Facilitation - ✔✔The notion that dominant responses are strengthened by the
presence of others.
✔✔Zajonc's Theory - ✔✔The theory that the presence of others increases arousal, and
arousal increases an individual's dominant responses. A dominant response is the
response that one is most likely to make.
-For an easy or well-practiced task, the dominant response is often correct
-For a difficult or novel task, the dominant response is often incorrect
-Thus, the presence of others can facilitate performance of easy tasks, but may impair
performance of difficult tasks.
✔✔Social Loafing - ✔✔The tendency for people in a group to exert less effort when
pooling their efforts toward attaining a common goal, than when individually
accountable.
✔✔Evaluation Apprehension - ✔✔The awareness and concern that one's performance
is being monitored.
✔✔Minority Influence - ✔✔The case where a minority of group members influence the
behavior or beliefs of the majority. It is beneficial in preventing group think, it
encourages group members to use the central route to persuasion.
✔✔Idiosyncrasy Credit - ✔✔A kind of symbolic currency earned through conformity,
which allows a group member to think or behave in opposition to group norms. The
group member must earn these by first comforming to the majority of the group, to attain
status.
