STATE FARM ESTIMATICS -
ADVANCED LEVEL EXAM QUESTIONS
AND ANSWERS.
1. Which component is considered the ‘foundation’ of a unibody vehicle, often requiring
precise measurement during structural repair?
A. The radiator support
B. The center pillar (B-pillar)
C. The front bumper reinforcement
D. The floor pan and rocker panels
Answer: D
Conceptual Explanation: In unibody construction, the floor pan and rocker panels form
the core structural integrity of the vehicle’s cabin and serve as the primary reference point
for measurements.
2. When utilizing the ‘Three-Stage Paint’ refinish process, which layer provides the actual
color to the vehicle?
A. The clear coat
B. The ground coat
,C. The mid-coat
D. The primer sealer
Answer: B
Conceptual Explanation: The ground coat (base coat) provides the main color, while the
mid-coat provides the pearl or effect layer, and the clear coat provides protection and gloss.
3. In collision estimating, the term ‘Overlap’ refers to:
A. The physical contact between two panels during a collision
B. A deduction in refinish time when adjacent panels are painted together
C. The extra labor required to blend color into an undamaged panel
D. The process of welding one panel over another
Answer: B
Conceptual Explanation: Overlap is a standard labor deduction applied because the
painter does not need to perform setup or cleanup tasks twice for adjacent panels.
4. Which of the following parts is defined as a ‘Non-OEM’ part in a State Farm estimate?
A. A part salvaged from a similar vehicle (LKQ)
B. A part manufactured by the vehicle’s original maker
C. A part manufactured by a company other than the vehicle manufacturer
D. A part that has been refurbished to original specifications
, Answer: C
Conceptual Explanation: Non-OEM (Aftermarket) parts are produced by third-party
manufacturers, not the Original Equipment Manufacturer (OEM).
5. State Farm’s ‘Select Service’ program primarily focuses on which key performance indicator
(KPI)?
A. The number of estimates written per day
B. The total cost of the estimate
C. Cycle time and customer satisfaction
D. The age of the estimating software used
Answer: C
Conceptual Explanation: Select Service programs emphasize efficiency (cycle time),
quality, and customer service to ensure policyholder retention and cost-effective repairs.
6. When a steering column is found to be collapsed after a front-end collision, what is the
standard repair procedure?
A. Pulling the column back to original length
B. Welding the collapsible joints
C. Lubricating the internal shaft
D. Replacement of the steering column assembly
Answer: D
ADVANCED LEVEL EXAM QUESTIONS
AND ANSWERS.
1. Which component is considered the ‘foundation’ of a unibody vehicle, often requiring
precise measurement during structural repair?
A. The radiator support
B. The center pillar (B-pillar)
C. The front bumper reinforcement
D. The floor pan and rocker panels
Answer: D
Conceptual Explanation: In unibody construction, the floor pan and rocker panels form
the core structural integrity of the vehicle’s cabin and serve as the primary reference point
for measurements.
2. When utilizing the ‘Three-Stage Paint’ refinish process, which layer provides the actual
color to the vehicle?
A. The clear coat
B. The ground coat
,C. The mid-coat
D. The primer sealer
Answer: B
Conceptual Explanation: The ground coat (base coat) provides the main color, while the
mid-coat provides the pearl or effect layer, and the clear coat provides protection and gloss.
3. In collision estimating, the term ‘Overlap’ refers to:
A. The physical contact between two panels during a collision
B. A deduction in refinish time when adjacent panels are painted together
C. The extra labor required to blend color into an undamaged panel
D. The process of welding one panel over another
Answer: B
Conceptual Explanation: Overlap is a standard labor deduction applied because the
painter does not need to perform setup or cleanup tasks twice for adjacent panels.
4. Which of the following parts is defined as a ‘Non-OEM’ part in a State Farm estimate?
A. A part salvaged from a similar vehicle (LKQ)
B. A part manufactured by the vehicle’s original maker
C. A part manufactured by a company other than the vehicle manufacturer
D. A part that has been refurbished to original specifications
, Answer: C
Conceptual Explanation: Non-OEM (Aftermarket) parts are produced by third-party
manufacturers, not the Original Equipment Manufacturer (OEM).
5. State Farm’s ‘Select Service’ program primarily focuses on which key performance indicator
(KPI)?
A. The number of estimates written per day
B. The total cost of the estimate
C. Cycle time and customer satisfaction
D. The age of the estimating software used
Answer: C
Conceptual Explanation: Select Service programs emphasize efficiency (cycle time),
quality, and customer service to ensure policyholder retention and cost-effective repairs.
6. When a steering column is found to be collapsed after a front-end collision, what is the
standard repair procedure?
A. Pulling the column back to original length
B. Welding the collapsible joints
C. Lubricating the internal shaft
D. Replacement of the steering column assembly
Answer: D
