TRAINING AND DEVELOPMENT EXAM
SCRIPT SOLVED QUESTIONS ACCURATE
ANSWER COLLECTION
●● Action learning
Answer: a training technique by which management trainees are allowed
to work full time analyzing and solving problems in other departments.
●● Apprenticeship training
Answer: a structured process by which people become skilled workers
through a combination of classroom instruction and on the job training.
●● Behavior modeling
Answer: a training technique in which trainees are first shown good
management techniques in a film, are asked to play roles in a simulated
situation, and are then given feedback and praise by their supervisor.
●● Case study method
Answer: a development method in which the manager is presented with
a written description of an organizational problem to diagnose and solve.
●● Competency model
, Answer: a graphic model that consolidates, usually in one diagram, a
precise overview of the competencies (the knowledge, skills, and
behaviors) someone would need to do a job well.
●● Controlled experimentation
Answer: formal methods for testing the effectiveness of a training
program, preferably with before and after tests and a control group.
●● Cross training
Answer: training employees to do different tasks or jobs than their own;
doing so facilitates flexibility and job rotation.
●● Electronic performance support systems EPSS
Answer: sets of computerized tools and displays that automate training,
documentation, and phone support; integrate this automation into
applications; and provide support that's faster, cheaper, and more
effective than traditional methods.
●● Executive coach
Answer: an outside consultant who questions the executive's associates
in order to identify the executive's strengths and weaknesses, and then
counsels the executive so he or she can capitalize on those strengths and
overcome the weaknesses.
●● In house development center
SCRIPT SOLVED QUESTIONS ACCURATE
ANSWER COLLECTION
●● Action learning
Answer: a training technique by which management trainees are allowed
to work full time analyzing and solving problems in other departments.
●● Apprenticeship training
Answer: a structured process by which people become skilled workers
through a combination of classroom instruction and on the job training.
●● Behavior modeling
Answer: a training technique in which trainees are first shown good
management techniques in a film, are asked to play roles in a simulated
situation, and are then given feedback and praise by their supervisor.
●● Case study method
Answer: a development method in which the manager is presented with
a written description of an organizational problem to diagnose and solve.
●● Competency model
, Answer: a graphic model that consolidates, usually in one diagram, a
precise overview of the competencies (the knowledge, skills, and
behaviors) someone would need to do a job well.
●● Controlled experimentation
Answer: formal methods for testing the effectiveness of a training
program, preferably with before and after tests and a control group.
●● Cross training
Answer: training employees to do different tasks or jobs than their own;
doing so facilitates flexibility and job rotation.
●● Electronic performance support systems EPSS
Answer: sets of computerized tools and displays that automate training,
documentation, and phone support; integrate this automation into
applications; and provide support that's faster, cheaper, and more
effective than traditional methods.
●● Executive coach
Answer: an outside consultant who questions the executive's associates
in order to identify the executive's strengths and weaknesses, and then
counsels the executive so he or she can capitalize on those strengths and
overcome the weaknesses.
●● In house development center
