2026 NHA CMAA CORRECT QUESTIONS AND
ANSWERS SURE A+
✔✔A medical administrative assistant in a multi-specialty practice is scheduling an
appointment for a patient who has an arrhythmia. The assistant should schedule an
appointment with which of the following providers? - ✔✔cardiologist
✔✔A medical administrative assistant is creating a business correspondence. Which of
the following salutations is appropriate for the assistant to use? - ✔✔Dear Mr. Goodwin:
✔✔Using the Bcc option when sending an email message does which of the following?
- ✔✔Protects the privacy of each recipients email address
✔✔Which of the following information should a medical administrative assistant verify
on a referral? - ✔✔Insurance coverage
✔✔During which of the following processes is a medical administrative assistant
relieved from gaining authorization from a patient? - ✔✔Release of information for
Treatment, Payment, and Health Care Operations (TPO)
, ✔✔A patient calls the provider's office reporting chest pain. Which of the following is the
most appropriate action for the medical administrative assistant to take? - ✔✔Advise the
patient to call emergency services.
✔✔When documenting patients data and preparing and reviewing written
communication, the medical administrative assistant should identify which of the
following as a misspelled term? - ✔✔Pychology
✔✔Which of the following describes the purpose of the general duty clause as outlined
by OSHA? - ✔✔It requires employers to maintain a workplace free from hazards that
might cause serious harm or death.
✔✔An office manager asks a medical administrative assistant to mail a letter to a
patient who is being dismissed from the practice. Which of the following methods should
the assistant use to mail the letter? - ✔✔Certified mail
✔✔A patient refuses to pay his copayment. Which of the following actions should the
medical administrative assistant take? - ✔✔Inform the patient that the copayment is due
at time of the service
✔✔When a patient requires a diagnostic procedure, which of the following is required? -
✔✔Written order from the provider
✔✔Which of the following word roots means "abdominal wall"? - ✔✔Lapar/o
✔✔Which of the following actions should a medical administrative assistant take when
scheduling a new patient for a physical examination? - ✔✔Inform the patient of the
appointment cancellation policy
✔✔Which of the following is a condition in which a gland located in the neck produces
excessive hormones? - ✔✔Hyperthyroidism
✔✔All pages of a patients medical record must include which of the following
information? - ✔✔Patient name
✔✔When a medical administrative assistant makes arrangements for a staff member to
attend a conference, which of the following is the most important step for keeping the
office informed? - ✔✔Distribute the travel itinerary.
✔✔Which of the following is an example of open hours scheduling? - ✔✔Patients arrive
at their own convenience.
ANSWERS SURE A+
✔✔A medical administrative assistant in a multi-specialty practice is scheduling an
appointment for a patient who has an arrhythmia. The assistant should schedule an
appointment with which of the following providers? - ✔✔cardiologist
✔✔A medical administrative assistant is creating a business correspondence. Which of
the following salutations is appropriate for the assistant to use? - ✔✔Dear Mr. Goodwin:
✔✔Using the Bcc option when sending an email message does which of the following?
- ✔✔Protects the privacy of each recipients email address
✔✔Which of the following information should a medical administrative assistant verify
on a referral? - ✔✔Insurance coverage
✔✔During which of the following processes is a medical administrative assistant
relieved from gaining authorization from a patient? - ✔✔Release of information for
Treatment, Payment, and Health Care Operations (TPO)
, ✔✔A patient calls the provider's office reporting chest pain. Which of the following is the
most appropriate action for the medical administrative assistant to take? - ✔✔Advise the
patient to call emergency services.
✔✔When documenting patients data and preparing and reviewing written
communication, the medical administrative assistant should identify which of the
following as a misspelled term? - ✔✔Pychology
✔✔Which of the following describes the purpose of the general duty clause as outlined
by OSHA? - ✔✔It requires employers to maintain a workplace free from hazards that
might cause serious harm or death.
✔✔An office manager asks a medical administrative assistant to mail a letter to a
patient who is being dismissed from the practice. Which of the following methods should
the assistant use to mail the letter? - ✔✔Certified mail
✔✔A patient refuses to pay his copayment. Which of the following actions should the
medical administrative assistant take? - ✔✔Inform the patient that the copayment is due
at time of the service
✔✔When a patient requires a diagnostic procedure, which of the following is required? -
✔✔Written order from the provider
✔✔Which of the following word roots means "abdominal wall"? - ✔✔Lapar/o
✔✔Which of the following actions should a medical administrative assistant take when
scheduling a new patient for a physical examination? - ✔✔Inform the patient of the
appointment cancellation policy
✔✔Which of the following is a condition in which a gland located in the neck produces
excessive hormones? - ✔✔Hyperthyroidism
✔✔All pages of a patients medical record must include which of the following
information? - ✔✔Patient name
✔✔When a medical administrative assistant makes arrangements for a staff member to
attend a conference, which of the following is the most important step for keeping the
office informed? - ✔✔Distribute the travel itinerary.
✔✔Which of the following is an example of open hours scheduling? - ✔✔Patients arrive
at their own convenience.
