2026 NHA CMAA EVALUATION TEST CORRECT
QUESTIONS AND ANSWERS SURE A+
✔✔Prior to an invasive procedure, a patient asks a medical administrative assistant
about other options that are available. Which of the following actions should the
assistant take? - ✔✔Advise the patient to ask the provider about alternatives.
✔✔After deactivating the security system, which of the following actions should a
medical administrative assistant take next when opening the office in the morning? -
✔✔Access the answering service.
✔✔When is it appropriate for a medical administrative assistant to release test results to
a patient's family member? - ✔✔When the patient provides a signed release of
information that identifies the family member.
✔✔A patient, who previously smoked on a regular basis, no longer smokes. Which of
the following abbreviations represents the section of the medical record in which this
information should be documented? - ✔✔PH
✔✔When a medical administrative assistant transmits a medical record, which of the
following documents is required? - ✔✔Release of information authorization form
,✔✔An established patient calls to cancel an appointment for the following week. Which
of the following actions should the medical administrative assistant take? - ✔✔Offer the
next available appointment to the patient.
✔✔A patient who was given instructions to stop taking aspirin 1 week prior to surgery
informs the medical administrative assistant that she forgot follow instructions. Which of
the following actions is appropriate for the assistant to take? - ✔✔Speak with the
provider about rescheduling the procedure.
✔✔Which of the following should a medical administrative assistant give to a patient
when scheduling a routine return visit? - ✔✔An appointment reminder
✔✔A patient needs to have his gallbladder removed. The medical administrative
assistant should schedule the patient for which of the following procedures? -
✔✔Cholecystectomy
✔✔Microsoft Excel is an example of which of the following types of programs? -
✔✔Spreadsheet application
✔✔A provider prescribes an EKG for a patient who has a rapid heart rate. Which of the
following should be recorded as the reason for the EKG? - ✔✔Tachycardia
✔✔A provider leaves town without leaving a contact number and coverage for patients
he is treating. He at risk for being accused of which of the following? - ✔✔Abandonment
✔✔A provider asks a medical administrative assistant to schedule a patient's next
appointment for arthrocentesis of the right shoulder. This would be an appointment for
which of the following? - ✔✔Surgical puncture to remove fluid from the right shoulder
joint.
✔✔A patient requests a follow-up visit for an unavailable time slot. Which of the
following actions is appropriate for the medical administrative assistant to take? -
✔✔Schedule an appointment closest to the requested time slot.
✔✔Which of the following is responsible for setting the standards for protection against
bloodborne pathogens? - ✔✔OSHA
✔✔Which of the following insurance plans provides coverage for patients who are 65 or
older and patients who have disabilities? - ✔✔Medicare
✔✔How often should a medical administrative assistant update the demographics of an
established patient? - ✔✔At every visit
, ✔✔Informed consent is required in which of the following situations? - ✔✔Suturing a
wound
✔✔Which of the following items should be sent by certified mail? - ✔✔Dismissal letter
✔✔In addition to a witness and the adult patient, which of the following individuals must
be present for an informed consent signature? - ✔✔Provider
✔✔According to OSHA guidelines, which of the following is the appropriate way to file a
complaint with OSHA? - ✔✔Submit an online form.
✔✔Which of the following is another name for the patient encounter form? -
✔✔Superbill
✔✔Which of the following is an abbreviation for a type of routine blood test? - ✔✔CBC
✔✔Employers are mandated to provide a training program to employees regarding
OSHA guidelines within which of the following timeframes? - ✔✔Before an employee
begins work and annually (yearly) thereafter
✔✔A medical administrative assistant creates an invoice for the remaining percentage
of an encounter fee after receiving a copayment. This portion is considered to be which
of the following? - ✔✔Coinsurance
✔✔When performing closing procedures for the day, which of the following must be
secured with a lock and key? - ✔✔Provider's prescription pad
✔✔Which of the following abbreviations should a medical administrative assistant use
to document a patient history of a stroke? - ✔✔CVA
✔✔Which of the following patient conditions is appropriate to schedule with a
gastroenterologist? - ✔✔Crohn's disease
✔✔A third-party payer is requesting documentation to support billed services. Which of
the following is the appropriate document the medical administrative assistant should
forward to the third-party payer? - ✔✔Progress notes
✔✔Which of the following is an appropriate use of modified-Wave scheduling for one
provider with 20-min appointments? - ✔✔Scheduling two patients at 9:00 a.m and one
patient at 9:20 a.m.
✔✔A new patient provides a medical administrative assistant with her parent's Medicare
card. The patient states that she is a dependent and is eligible to use the card. Which of
QUESTIONS AND ANSWERS SURE A+
✔✔Prior to an invasive procedure, a patient asks a medical administrative assistant
about other options that are available. Which of the following actions should the
assistant take? - ✔✔Advise the patient to ask the provider about alternatives.
✔✔After deactivating the security system, which of the following actions should a
medical administrative assistant take next when opening the office in the morning? -
✔✔Access the answering service.
✔✔When is it appropriate for a medical administrative assistant to release test results to
a patient's family member? - ✔✔When the patient provides a signed release of
information that identifies the family member.
✔✔A patient, who previously smoked on a regular basis, no longer smokes. Which of
the following abbreviations represents the section of the medical record in which this
information should be documented? - ✔✔PH
✔✔When a medical administrative assistant transmits a medical record, which of the
following documents is required? - ✔✔Release of information authorization form
,✔✔An established patient calls to cancel an appointment for the following week. Which
of the following actions should the medical administrative assistant take? - ✔✔Offer the
next available appointment to the patient.
✔✔A patient who was given instructions to stop taking aspirin 1 week prior to surgery
informs the medical administrative assistant that she forgot follow instructions. Which of
the following actions is appropriate for the assistant to take? - ✔✔Speak with the
provider about rescheduling the procedure.
✔✔Which of the following should a medical administrative assistant give to a patient
when scheduling a routine return visit? - ✔✔An appointment reminder
✔✔A patient needs to have his gallbladder removed. The medical administrative
assistant should schedule the patient for which of the following procedures? -
✔✔Cholecystectomy
✔✔Microsoft Excel is an example of which of the following types of programs? -
✔✔Spreadsheet application
✔✔A provider prescribes an EKG for a patient who has a rapid heart rate. Which of the
following should be recorded as the reason for the EKG? - ✔✔Tachycardia
✔✔A provider leaves town without leaving a contact number and coverage for patients
he is treating. He at risk for being accused of which of the following? - ✔✔Abandonment
✔✔A provider asks a medical administrative assistant to schedule a patient's next
appointment for arthrocentesis of the right shoulder. This would be an appointment for
which of the following? - ✔✔Surgical puncture to remove fluid from the right shoulder
joint.
✔✔A patient requests a follow-up visit for an unavailable time slot. Which of the
following actions is appropriate for the medical administrative assistant to take? -
✔✔Schedule an appointment closest to the requested time slot.
✔✔Which of the following is responsible for setting the standards for protection against
bloodborne pathogens? - ✔✔OSHA
✔✔Which of the following insurance plans provides coverage for patients who are 65 or
older and patients who have disabilities? - ✔✔Medicare
✔✔How often should a medical administrative assistant update the demographics of an
established patient? - ✔✔At every visit
, ✔✔Informed consent is required in which of the following situations? - ✔✔Suturing a
wound
✔✔Which of the following items should be sent by certified mail? - ✔✔Dismissal letter
✔✔In addition to a witness and the adult patient, which of the following individuals must
be present for an informed consent signature? - ✔✔Provider
✔✔According to OSHA guidelines, which of the following is the appropriate way to file a
complaint with OSHA? - ✔✔Submit an online form.
✔✔Which of the following is another name for the patient encounter form? -
✔✔Superbill
✔✔Which of the following is an abbreviation for a type of routine blood test? - ✔✔CBC
✔✔Employers are mandated to provide a training program to employees regarding
OSHA guidelines within which of the following timeframes? - ✔✔Before an employee
begins work and annually (yearly) thereafter
✔✔A medical administrative assistant creates an invoice for the remaining percentage
of an encounter fee after receiving a copayment. This portion is considered to be which
of the following? - ✔✔Coinsurance
✔✔When performing closing procedures for the day, which of the following must be
secured with a lock and key? - ✔✔Provider's prescription pad
✔✔Which of the following abbreviations should a medical administrative assistant use
to document a patient history of a stroke? - ✔✔CVA
✔✔Which of the following patient conditions is appropriate to schedule with a
gastroenterologist? - ✔✔Crohn's disease
✔✔A third-party payer is requesting documentation to support billed services. Which of
the following is the appropriate document the medical administrative assistant should
forward to the third-party payer? - ✔✔Progress notes
✔✔Which of the following is an appropriate use of modified-Wave scheduling for one
provider with 20-min appointments? - ✔✔Scheduling two patients at 9:00 a.m and one
patient at 9:20 a.m.
✔✔A new patient provides a medical administrative assistant with her parent's Medicare
card. The patient states that she is a dependent and is eligible to use the card. Which of
