CPO LATEST EXAMS SCRIPT QUESTIONS AND
ANSWERS SURE A+
✔✔There are numerous critical leadership skills. A leader will display all of the following
skill sets, except:
A. High ethical beliefs and attitudes
B. A high ability to communicate well while understanding and relating to all people
C. Learning how the mission of the organization compares to the leader's career goals
D. Being aware of the organization's mission and being focused on accomplishing that
mission - ✔✔C. Learning how the mission of the organization compares to the leader's
career goals
✔✔There are four communication skills needed for every leader. Which of the following
is not one of them?
A. Never missing a chance to shut up (listening)
B. Top down as a priority communications direction
C. Complete and concise face-to-face communications
D. Reader-friendly written material, sending complete, clear, easily understood
communications - ✔✔B. Top down as a priority communications direction
✔✔The optimal way to communicate is written.
,True or False - ✔✔False
✔✔Some experts say we conduct a vast amount of our communications nonverbally.
No matter how we or others communicate nonverbally, we must always strive for
clarification if we want to achieve understanding. Which of the following is true about
nonverbal communications?
A. The content is more difficult to read than verbal and written communications.
B. The message being sent is usually just as important as other forms of communication
C. Asking for clarification will keep the misunderstanding to a minimum
D. All of the above - ✔✔D. All of the above
✔✔Leaders are often called upon to institute change in a department. Change is hard to
accept by many subordinates because of insecurities or lack of trust. Resistance can be
overcome by all of the following suggestions, except:
A. When possible, discuss why the change is required
B. Inform the employees that if they cannot accept the change you will help them find
work elsewhere
C. Be honest and consistent
D. Answer questions, or take the information and follow-up if you don't know the answer
- ✔✔B. Inform the employees that if they cannot accept the change you will help them
find work elsewhere
✔✔Which of the following best describes the importance of career planning?
A. Meet with parents and friends to determine which career is best
B. Job shadow a professional currently in the field of one's potential career
C. Complete a self-evaluation study that can be found on the internet
D. None of the above - ✔✔D. None of the above
✔✔When earning an education what are the most important considerations?
A. Determine if the college or university is accredited
B. Gain work experience through internships or volunteer work
C. Maintain a satisfactory grade point average
D. All of the above - ✔✔D. All of the above
✔✔On average, how much of a salary increase do college graduates earn over
noncollege graduates?
A. 77%
B. 58%
C. 84%
, D. 35% - ✔✔A. 77%
✔✔Why is experience such an important component of your resume (Choose the best
answer)
A. Experience provides exposure to scenarios and interaction not available in the
classroom
B. Education is more important than experience and it is not necessary
C. It demonstrates a high level of motivation
D. A job allows the student to earn money while in school - ✔✔A. Experience provides
exposure to scenarios and interaction not available in the classroom.
✔✔On average, how many certifications should one obtain?
A. 8
B. 4
C. 9
D. None of the above - ✔✔D. None of the above
✔✔What is the difference between a functional and a chronological resume?
A. A functional resume lists the functions that you performed at a job
B. A functional resume is a summary of experience, whereas a chronological resume
lists jobs or positions by dates of employment
C. There is no difference
D. A chronological resume only lists education and certification - ✔✔B. A functional
resume is a summary of experience, whereas a chronological resume lists jobs or
positions by dates of employment
✔✔When interviewing for a job, what preparation is necessary (Choose the best
answer)?
A. Drive the route to the interview location the day before
B. Research the organization
C. Be prepared to answer standard interview questions
D. All of the above - ✔✔D. All of the above
✔✔Why do employers search social networking sites for applicant information?
A. They want to find other candidates for other positions
B. Searching these sites provides a quick and efficient way to learn more about the
candidate
C. To find a specific person's resume
D. Employers do not search social networking sites on job applicants - ✔✔B. Searching
these sites provides a quick and efficient way to learn more about the candidate
ANSWERS SURE A+
✔✔There are numerous critical leadership skills. A leader will display all of the following
skill sets, except:
A. High ethical beliefs and attitudes
B. A high ability to communicate well while understanding and relating to all people
C. Learning how the mission of the organization compares to the leader's career goals
D. Being aware of the organization's mission and being focused on accomplishing that
mission - ✔✔C. Learning how the mission of the organization compares to the leader's
career goals
✔✔There are four communication skills needed for every leader. Which of the following
is not one of them?
A. Never missing a chance to shut up (listening)
B. Top down as a priority communications direction
C. Complete and concise face-to-face communications
D. Reader-friendly written material, sending complete, clear, easily understood
communications - ✔✔B. Top down as a priority communications direction
✔✔The optimal way to communicate is written.
,True or False - ✔✔False
✔✔Some experts say we conduct a vast amount of our communications nonverbally.
No matter how we or others communicate nonverbally, we must always strive for
clarification if we want to achieve understanding. Which of the following is true about
nonverbal communications?
A. The content is more difficult to read than verbal and written communications.
B. The message being sent is usually just as important as other forms of communication
C. Asking for clarification will keep the misunderstanding to a minimum
D. All of the above - ✔✔D. All of the above
✔✔Leaders are often called upon to institute change in a department. Change is hard to
accept by many subordinates because of insecurities or lack of trust. Resistance can be
overcome by all of the following suggestions, except:
A. When possible, discuss why the change is required
B. Inform the employees that if they cannot accept the change you will help them find
work elsewhere
C. Be honest and consistent
D. Answer questions, or take the information and follow-up if you don't know the answer
- ✔✔B. Inform the employees that if they cannot accept the change you will help them
find work elsewhere
✔✔Which of the following best describes the importance of career planning?
A. Meet with parents and friends to determine which career is best
B. Job shadow a professional currently in the field of one's potential career
C. Complete a self-evaluation study that can be found on the internet
D. None of the above - ✔✔D. None of the above
✔✔When earning an education what are the most important considerations?
A. Determine if the college or university is accredited
B. Gain work experience through internships or volunteer work
C. Maintain a satisfactory grade point average
D. All of the above - ✔✔D. All of the above
✔✔On average, how much of a salary increase do college graduates earn over
noncollege graduates?
A. 77%
B. 58%
C. 84%
, D. 35% - ✔✔A. 77%
✔✔Why is experience such an important component of your resume (Choose the best
answer)
A. Experience provides exposure to scenarios and interaction not available in the
classroom
B. Education is more important than experience and it is not necessary
C. It demonstrates a high level of motivation
D. A job allows the student to earn money while in school - ✔✔A. Experience provides
exposure to scenarios and interaction not available in the classroom.
✔✔On average, how many certifications should one obtain?
A. 8
B. 4
C. 9
D. None of the above - ✔✔D. None of the above
✔✔What is the difference between a functional and a chronological resume?
A. A functional resume lists the functions that you performed at a job
B. A functional resume is a summary of experience, whereas a chronological resume
lists jobs or positions by dates of employment
C. There is no difference
D. A chronological resume only lists education and certification - ✔✔B. A functional
resume is a summary of experience, whereas a chronological resume lists jobs or
positions by dates of employment
✔✔When interviewing for a job, what preparation is necessary (Choose the best
answer)?
A. Drive the route to the interview location the day before
B. Research the organization
C. Be prepared to answer standard interview questions
D. All of the above - ✔✔D. All of the above
✔✔Why do employers search social networking sites for applicant information?
A. They want to find other candidates for other positions
B. Searching these sites provides a quick and efficient way to learn more about the
candidate
C. To find a specific person's resume
D. Employers do not search social networking sites on job applicants - ✔✔B. Searching
these sites provides a quick and efficient way to learn more about the candidate
