Aetna Individual Core Certification Exam Test Questions and
Answers Graded A+
What reports are available on Aetna's Producer World?
A) Your Medicare book of business
B) Month/YTD/Prior year commission report E) All of the above
C) Licensing reports
D) A and B
E) All of the above
You will need to successfully complete which re-
quirements to have "ready-to-sell" status with Aetna
Medicare?
A) The Aetna Individual Medicare certification process for
the products you intend to sell
E) All of the above
B) Have an active contract through the Medicare Producer
Contracting site
C) Be licensed and appointed in accordance with state law
in states where you intend to sell
D) Pass a background investigation
E) All of the above
Any voluntary disenrollment occurring within three
months of the membership ettective date is considered a
rapid disenrollment, and will result in a chargeback of the
True
full commission paid.
True or False
To report compliance or fraud, waste, and abuse concerns
to Aetna you should:
A) Make an anonymous call to Ethics Line E) A, B and D
B) Visit Ethics Line on the web
C) Fax the information
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, Aetna Individual Core Certification Exam Test Questions and
Answers Graded A+
D) Email Medicare Compliance
E) A, B and D
Agent Oversight routinely monitors agent performance
against CMS and internal standards. We monitor:
A) Cancellation and rapid disenrollment rates
B) Enrollment application turnaround time
C) Scope of Appointment forms
G) All of the above
D) Third party secret shopper surveillance program of
formal and informal marketing/sales events
E) Complaints and marketing incidents
F) Marketing/sales seminar reporting, cancellations and
updates
G) All of the above
Our agent oversight team will implement corrective action
when there are CMS infractions and prohibited tactics.
Disciplinary or corrective action may include:
A) Focused training or monitoring sessions
B) Verbal or written warnings G) All of the above
C) Full re-training and re-testing
D) Placement on an agent "watch list"
E) Suspension or probationary period
F) Contract termination, with or without cause
G) All of the above
Failure to respond within the required timeframe to Aetna
or CMS requests for information may result in suspension
or termination of an agent, broker or producer's ability to
True
market, sell and receive commissions.
True or False
2/6
Answers Graded A+
What reports are available on Aetna's Producer World?
A) Your Medicare book of business
B) Month/YTD/Prior year commission report E) All of the above
C) Licensing reports
D) A and B
E) All of the above
You will need to successfully complete which re-
quirements to have "ready-to-sell" status with Aetna
Medicare?
A) The Aetna Individual Medicare certification process for
the products you intend to sell
E) All of the above
B) Have an active contract through the Medicare Producer
Contracting site
C) Be licensed and appointed in accordance with state law
in states where you intend to sell
D) Pass a background investigation
E) All of the above
Any voluntary disenrollment occurring within three
months of the membership ettective date is considered a
rapid disenrollment, and will result in a chargeback of the
True
full commission paid.
True or False
To report compliance or fraud, waste, and abuse concerns
to Aetna you should:
A) Make an anonymous call to Ethics Line E) A, B and D
B) Visit Ethics Line on the web
C) Fax the information
1/6
, Aetna Individual Core Certification Exam Test Questions and
Answers Graded A+
D) Email Medicare Compliance
E) A, B and D
Agent Oversight routinely monitors agent performance
against CMS and internal standards. We monitor:
A) Cancellation and rapid disenrollment rates
B) Enrollment application turnaround time
C) Scope of Appointment forms
G) All of the above
D) Third party secret shopper surveillance program of
formal and informal marketing/sales events
E) Complaints and marketing incidents
F) Marketing/sales seminar reporting, cancellations and
updates
G) All of the above
Our agent oversight team will implement corrective action
when there are CMS infractions and prohibited tactics.
Disciplinary or corrective action may include:
A) Focused training or monitoring sessions
B) Verbal or written warnings G) All of the above
C) Full re-training and re-testing
D) Placement on an agent "watch list"
E) Suspension or probationary period
F) Contract termination, with or without cause
G) All of the above
Failure to respond within the required timeframe to Aetna
or CMS requests for information may result in suspension
or termination of an agent, broker or producer's ability to
True
market, sell and receive commissions.
True or False
2/6
