UHC Ethics and Compliance Section for
Certification Exam – UnitedHealthcare
Medicare Advantage Certification – 2026/2027
Edition – 50 Questions with Evidence-Based
Verified Answers | with complete solutions.
SECTION 1: SCOPE OF APPOINTMENT (SOA)
REQUIREMENTS (Questions 1-10)
Question 1
What is a Scope of Appointment (SOA)?
A) A form that captures the consumer's permission to discuss certain
Medicare products
B) A contract that obligates a consumer to enroll in a Medicare plan
C) A document that authorizes an agent to access a consumer's medical
records
D) A form that waives the consumer's right to disenroll from a plan
Correct Answer: A
Rationale: A Scope of Appointment (SOA) captures the consumer's
permission to discuss certain products. It is required for face-to-face and
,telephonic marketing appointments for Medicare Advantage (MA) and
Prescription Drug Plan (PDP) discussions .
Question 2
When must an agent obtain a SOA for a consumer walking into an
office or UHC Medicare Store?
A) After the discussion is complete
B) At the end of the appointment
C) Prior to any discussion
D) Within 48 hours after the appointment
Correct Answer: C
Rationale: When a consumer walks into an agent's office or a UHC Medicare
store, the agent must obtain a SOA prior to any discussion . This ensures the
consumer has consented to the scope of products to be discussed before the
conversation begins.
Question 3
When conducting face-to-face or telephonic appointments to
present MA and/or PDP plans, the agent MUST:
A) Obtain a signed SOA after the appointment
B) Obtain a signed SOA from the consumer prior to the start of the
appointment
C) Obtain verbal consent only
D) No SOA is required for telephonic appointments
, Correct Answer: B
Rationale: When conducting face-to-face or telephonic appointments to
present MA and/or PDP plans, the agent must obtain a signed SOA from the
consumer prior to the start of the appointment. Additionally, a new SOA must
be obtained when the consumer or agent requests to discuss a health-
related product not identified on the original SOA .
Question 4
Where are SOA forms available?
A) Only through the UHC Ethics and Compliance Department
B) In enrollment guides and as standalone documents on the sales material
portal accessible on Jarvis
C) Only in print format from the UHC corporate office
D) Through CMS directly
Correct Answer: B
Rationale: SOA forms are available in enrollment guides and as standalone
documents on the sales material portal accessible on Jarvis . This ensures
agents have convenient access to the required forms.
Question 5
A SOA is required from each Medicare-eligible consumer present at
any face-to-face or telephonic marketing appointment to discuss MA
and/or PDP plans, including:
Certification Exam – UnitedHealthcare
Medicare Advantage Certification – 2026/2027
Edition – 50 Questions with Evidence-Based
Verified Answers | with complete solutions.
SECTION 1: SCOPE OF APPOINTMENT (SOA)
REQUIREMENTS (Questions 1-10)
Question 1
What is a Scope of Appointment (SOA)?
A) A form that captures the consumer's permission to discuss certain
Medicare products
B) A contract that obligates a consumer to enroll in a Medicare plan
C) A document that authorizes an agent to access a consumer's medical
records
D) A form that waives the consumer's right to disenroll from a plan
Correct Answer: A
Rationale: A Scope of Appointment (SOA) captures the consumer's
permission to discuss certain products. It is required for face-to-face and
,telephonic marketing appointments for Medicare Advantage (MA) and
Prescription Drug Plan (PDP) discussions .
Question 2
When must an agent obtain a SOA for a consumer walking into an
office or UHC Medicare Store?
A) After the discussion is complete
B) At the end of the appointment
C) Prior to any discussion
D) Within 48 hours after the appointment
Correct Answer: C
Rationale: When a consumer walks into an agent's office or a UHC Medicare
store, the agent must obtain a SOA prior to any discussion . This ensures the
consumer has consented to the scope of products to be discussed before the
conversation begins.
Question 3
When conducting face-to-face or telephonic appointments to
present MA and/or PDP plans, the agent MUST:
A) Obtain a signed SOA after the appointment
B) Obtain a signed SOA from the consumer prior to the start of the
appointment
C) Obtain verbal consent only
D) No SOA is required for telephonic appointments
, Correct Answer: B
Rationale: When conducting face-to-face or telephonic appointments to
present MA and/or PDP plans, the agent must obtain a signed SOA from the
consumer prior to the start of the appointment. Additionally, a new SOA must
be obtained when the consumer or agent requests to discuss a health-
related product not identified on the original SOA .
Question 4
Where are SOA forms available?
A) Only through the UHC Ethics and Compliance Department
B) In enrollment guides and as standalone documents on the sales material
portal accessible on Jarvis
C) Only in print format from the UHC corporate office
D) Through CMS directly
Correct Answer: B
Rationale: SOA forms are available in enrollment guides and as standalone
documents on the sales material portal accessible on Jarvis . This ensures
agents have convenient access to the required forms.
Question 5
A SOA is required from each Medicare-eligible consumer present at
any face-to-face or telephonic marketing appointment to discuss MA
and/or PDP plans, including:
