CHL CERTIFICATION QUESTIONS &
ANSWERS(GRADED A+)
Skill Set - ANSWERThe skills required to accomplish a specific task or function (pg
5)
Unity of Command - ANSWERAn organizing principle that suggests each employee
should have one supervisor. (pg 7)
Delegation - ANSWERThe process of assigning authority to subordinates to do work
that a manager at a higher organizational level would otherwise do
Emergency Medical Treatment & Labor Act (EMTALA) - ANSWERA federal act that
requires hospitals to provide emergency treatment to all individuals regardless of
their insurance status or ability to pay
Position Control - ANSWERThe process that imposes restrictions on filling vacant
positions to manage costs associated with them
Zero- Based Budget - ANSWERexplanation of all expenses and justification for each
line item funded with resources allocated accordingly
Culture - ANSWERThe beliefs, values, and norms shared by the department
personnel that are considered valid and are passed on to new employees in the
department (pge 12)
Zero-tolerance policy - ANSWERA policy that performs no amount of leniency
regarding harassment behavior (pge 14)
CCU - ANSWERNursing unit reserved for patients with intensive nursing needs that
requires skilled nursing or constant care and supoervision
Chief Nursing Officer (CNO) - ANSWERSupervises registered nurses and LNA's
DashBoard - ANSWERA collection of statistical data about a central service
department's key performance indicators that indicates the extent to which goals are
being attained
Organizational Chart - ANSWERA graphic usually presented as a flow outline that
identifies position titles and relationships in an organization
bench Mark - ANSWERA standard used to compare and improve a departments
own products or services by measuring them against specific standards
ANSWERS(GRADED A+)
Skill Set - ANSWERThe skills required to accomplish a specific task or function (pg
5)
Unity of Command - ANSWERAn organizing principle that suggests each employee
should have one supervisor. (pg 7)
Delegation - ANSWERThe process of assigning authority to subordinates to do work
that a manager at a higher organizational level would otherwise do
Emergency Medical Treatment & Labor Act (EMTALA) - ANSWERA federal act that
requires hospitals to provide emergency treatment to all individuals regardless of
their insurance status or ability to pay
Position Control - ANSWERThe process that imposes restrictions on filling vacant
positions to manage costs associated with them
Zero- Based Budget - ANSWERexplanation of all expenses and justification for each
line item funded with resources allocated accordingly
Culture - ANSWERThe beliefs, values, and norms shared by the department
personnel that are considered valid and are passed on to new employees in the
department (pge 12)
Zero-tolerance policy - ANSWERA policy that performs no amount of leniency
regarding harassment behavior (pge 14)
CCU - ANSWERNursing unit reserved for patients with intensive nursing needs that
requires skilled nursing or constant care and supoervision
Chief Nursing Officer (CNO) - ANSWERSupervises registered nurses and LNA's
DashBoard - ANSWERA collection of statistical data about a central service
department's key performance indicators that indicates the extent to which goals are
being attained
Organizational Chart - ANSWERA graphic usually presented as a flow outline that
identifies position titles and relationships in an organization
bench Mark - ANSWERA standard used to compare and improve a departments
own products or services by measuring them against specific standards
