HCQM LATEST EXAMS SCRIPT QUESTIONS AND
ANSWERS SURE A+
✔✔Shewhart Cycle consists of the following four phases. - ✔✔Plan, Do, Check, Act
✔✔PDCA approach is heavily emphasized in medicine because it embodies the
principles of this method. - ✔✔Scientific method.
✔✔W. Edwards Deming - ✔✔Introduced statistical processes to the industrial quality
process because he recognized the importance of having accurate and meaningful
information.
✔✔Deming's 14 Points for Management - ✔✔1. Create consistency of purpose toward
improvement of product and service, with the aim to become competitive, stay in
business and provide jobs. 2. Adopt the new philosophy. Management must take on
leadership for change. 3. Cease dependence on inspection to achieve quality. Build
quality into the product in the first place. 4. Move toward a single supplier for any one
item, creating a long-term relationship of loyalty and trust. 5. Improve constantly and
forever the system of production and service. 6. Institute training on the job. 7. Institute
leadership. Supervision should aim to help people do a better job. 8. Drive out fear so
that everyone may work effectively. 9. Break down barriers between departments. 10.
Eliminate slogans, exhortations, and targets for the workforce. 11. Recognize that the
cause of low quality and low productivity belongs to the system, and thus lies beyond
the power of the work force - eliminate quotas and substitute leadership/ eliminate
management by objective and substitute leadership. 12. Remove barriers to pride of
workmanship. 13. Institute a vigorous program of education and self-improvement. 14.
Put everyone to work to accomplish the transformation.
✔✔Deming's Seven Deadly Diseases that interfere with achievement of continuous
improvement. - ✔✔1. Lack of constancy of purpose. 2. Emphasis on short term profits.
3. Evaluation of performance, merit rating or annual review. 4. Mobility of management -
job hopping. 5. Management by use of "visible figures" with no consideration of
unknowns or unknowables. 6. Excessive medical costs. 7. Excessive liability costs.
, ✔✔Deming believed this had more impact on quality than the individuals operating
within this. - ✔✔The system.
✔✔Major proponent of statistical quality control. - ✔✔W. Edwards Deming
✔✔Deming's two reasons for undesirable performance. - ✔✔Special Cause and
Common Cause
✔✔Special Cause - ✔✔Results from an unpredicted action on a system. "Blips" on a
control chart characterize these special causes to a system.
✔✔Common Cause - ✔✔Account for the majority of variations in outcomes from a
system - day-to-day variations within a system.
✔✔Helps keep the quality process focused on actual opportunities rather than apparent
opportunities for improvement. - ✔✔Statistical analysis
✔✔Selecting the proper statistical tool is key to allowing an organization to do this. -
✔✔Meaningfully interpret data.
✔✔Special cause and common cause can be differentiated using this statistical tool. -
✔✔Control charts.
✔✔Run charts - ✔✔Line graphs
✔✔Statistical Control Charts - ✔✔Run charts (line graphs) upon which upper and lower
standard deviation lines are drawn. Used to differentiate special cause events from
common cause events as those with a special cause origin will usually occur outside the
upper and lower standard deviations lines.
✔✔Zigzagging occurring within the standard deviation lines on a control chart indicates
this. - ✔✔Common cause.
✔✔Deming recommends manipulating these systems to have the greatest impact on
quality. - ✔✔The systems used to produce the product.
✔✔Manipulating systems used to produce the product will have this effect on the
distance between the standard deviation lines. - ✔✔They will narrow.
✔✔The narrower the standard deviation lines, the process will become more -
✔✔Reliable, homogeneous, and reproducible.
ANSWERS SURE A+
✔✔Shewhart Cycle consists of the following four phases. - ✔✔Plan, Do, Check, Act
✔✔PDCA approach is heavily emphasized in medicine because it embodies the
principles of this method. - ✔✔Scientific method.
✔✔W. Edwards Deming - ✔✔Introduced statistical processes to the industrial quality
process because he recognized the importance of having accurate and meaningful
information.
✔✔Deming's 14 Points for Management - ✔✔1. Create consistency of purpose toward
improvement of product and service, with the aim to become competitive, stay in
business and provide jobs. 2. Adopt the new philosophy. Management must take on
leadership for change. 3. Cease dependence on inspection to achieve quality. Build
quality into the product in the first place. 4. Move toward a single supplier for any one
item, creating a long-term relationship of loyalty and trust. 5. Improve constantly and
forever the system of production and service. 6. Institute training on the job. 7. Institute
leadership. Supervision should aim to help people do a better job. 8. Drive out fear so
that everyone may work effectively. 9. Break down barriers between departments. 10.
Eliminate slogans, exhortations, and targets for the workforce. 11. Recognize that the
cause of low quality and low productivity belongs to the system, and thus lies beyond
the power of the work force - eliminate quotas and substitute leadership/ eliminate
management by objective and substitute leadership. 12. Remove barriers to pride of
workmanship. 13. Institute a vigorous program of education and self-improvement. 14.
Put everyone to work to accomplish the transformation.
✔✔Deming's Seven Deadly Diseases that interfere with achievement of continuous
improvement. - ✔✔1. Lack of constancy of purpose. 2. Emphasis on short term profits.
3. Evaluation of performance, merit rating or annual review. 4. Mobility of management -
job hopping. 5. Management by use of "visible figures" with no consideration of
unknowns or unknowables. 6. Excessive medical costs. 7. Excessive liability costs.
, ✔✔Deming believed this had more impact on quality than the individuals operating
within this. - ✔✔The system.
✔✔Major proponent of statistical quality control. - ✔✔W. Edwards Deming
✔✔Deming's two reasons for undesirable performance. - ✔✔Special Cause and
Common Cause
✔✔Special Cause - ✔✔Results from an unpredicted action on a system. "Blips" on a
control chart characterize these special causes to a system.
✔✔Common Cause - ✔✔Account for the majority of variations in outcomes from a
system - day-to-day variations within a system.
✔✔Helps keep the quality process focused on actual opportunities rather than apparent
opportunities for improvement. - ✔✔Statistical analysis
✔✔Selecting the proper statistical tool is key to allowing an organization to do this. -
✔✔Meaningfully interpret data.
✔✔Special cause and common cause can be differentiated using this statistical tool. -
✔✔Control charts.
✔✔Run charts - ✔✔Line graphs
✔✔Statistical Control Charts - ✔✔Run charts (line graphs) upon which upper and lower
standard deviation lines are drawn. Used to differentiate special cause events from
common cause events as those with a special cause origin will usually occur outside the
upper and lower standard deviations lines.
✔✔Zigzagging occurring within the standard deviation lines on a control chart indicates
this. - ✔✔Common cause.
✔✔Deming recommends manipulating these systems to have the greatest impact on
quality. - ✔✔The systems used to produce the product.
✔✔Manipulating systems used to produce the product will have this effect on the
distance between the standard deviation lines. - ✔✔They will narrow.
✔✔The narrower the standard deviation lines, the process will become more -
✔✔Reliable, homogeneous, and reproducible.
