AIGPE Lean Six Sigma White Belt Certification
Study Guide questions with answers
What is quality to an organization? - CORRECT ANSWERS ✔✔-
Meeting customer expectations
- Understanding customer requirements
- Designing products and services that satisfy those requirements
- Developing processes that are capable of producing those products
and services
- Controlling and Managing those processes so they consistently
deliver to their capabilities
- More than a metric or jargon
- It is the very PURPOSE of an Organization's EXISTENCE
What is quality to a customer? - CORRECT ANSWERS ✔✔- Problem
Resolution
- On-Time Service
- Correct Solution At The First Time
Joseph M. Juran's philosophy of quality management - CORRECT
ANSWERS ✔✔"Fitness for use. Those product features which meet
, the needs of customers and thereby provide product satisfaction.
Freedom from deficiencies."
W. Edwards Deming's philosophy of quality management -
CORRECT ANSWERS ✔✔"Quality is defined from the customer's
point of view as anything that enhances their satisfaction."
American Society For Quality's (ASQ) philosophy of quality
management - CORRECT ANSWERS ✔✔"The totality of features
and characteristics of a product or service that bear on its ability to
satisfy stated or implied needs."
Walter Shewhart devised what technique? - CORRECT ANSWERS
✔✔Quality Control Charts
When were Quality Control Charts devised? - CORRECT ANSWERS
✔✔Mid 1920's
What are Quality Control Charts? - CORRECT ANSWERS ✔✔- Used
graphs to monitor a business process
- Identified whether the process is predictable
- OR if special causes were affecting the process
Study Guide questions with answers
What is quality to an organization? - CORRECT ANSWERS ✔✔-
Meeting customer expectations
- Understanding customer requirements
- Designing products and services that satisfy those requirements
- Developing processes that are capable of producing those products
and services
- Controlling and Managing those processes so they consistently
deliver to their capabilities
- More than a metric or jargon
- It is the very PURPOSE of an Organization's EXISTENCE
What is quality to a customer? - CORRECT ANSWERS ✔✔- Problem
Resolution
- On-Time Service
- Correct Solution At The First Time
Joseph M. Juran's philosophy of quality management - CORRECT
ANSWERS ✔✔"Fitness for use. Those product features which meet
, the needs of customers and thereby provide product satisfaction.
Freedom from deficiencies."
W. Edwards Deming's philosophy of quality management -
CORRECT ANSWERS ✔✔"Quality is defined from the customer's
point of view as anything that enhances their satisfaction."
American Society For Quality's (ASQ) philosophy of quality
management - CORRECT ANSWERS ✔✔"The totality of features
and characteristics of a product or service that bear on its ability to
satisfy stated or implied needs."
Walter Shewhart devised what technique? - CORRECT ANSWERS
✔✔Quality Control Charts
When were Quality Control Charts devised? - CORRECT ANSWERS
✔✔Mid 1920's
What are Quality Control Charts? - CORRECT ANSWERS ✔✔- Used
graphs to monitor a business process
- Identified whether the process is predictable
- OR if special causes were affecting the process
