ACMP CCMP MAIN REVIEW QUESTIONS AND
ANSWERS SURE A+
✔✔What is ACMP Standard's definition of Change Risk?
A. An event or condition that, if it occurs, may have an effect on the change benefits.
B. Assessment of the Sponsors level of resistance to change.
C. All items listed in the Risk Register.
D. A condition that, if it occurs will impact the return on investment. - ✔✔A. An event or
condition that, if it occurs, may have an effect on the change benefits.
✔✔What is ACMP Standard's definition of Readiness?
A. The preparedness of an organization or its parts to accept, effectively handle, and
integrate impending change.
B. Formal Change Sponsor approval of Go-live.
C. All changes have been documented and training has been completed.
D. Stakeholders have been surveyed and the results confirm that they are ready to
accept change. - ✔✔A. The preparedness of an organization or its parts to accept,
effectively handle, and integrate impending change.
✔✔What is ACMP Standard's definition of Outcome?
A. The benefit derived from a specific change
B. A specific, measurable result or effect of an action or situation.
C. A project deliverable.
D. A quantifiable result. - ✔✔B. A specific, measurable result or effect of an action or
situation.
✔✔What is ACMP Standard's definition of Change Management?
A. The discipline that guides how we prepare, equip and support individuals to adopt
change successfully.
, B. A framework for managing the effect of new business processes, changes in
organizational structure or cultural changes.
C. The practice of applying a structured approach to the transition of an organization
from a current state to a future state to achieve expected benefits.
D. The process, tools, and techniques to manage the people-side of change to achieve
the required business outcome. - ✔✔C. The practice of applying a structured approach
to the transition of an organization from a current state to a future state to achieve
expected benefits.
✔✔What is ACMP Standard's definition of Resistance?
A. Sponsor opposition to a change.
B. A stakeholder's opposition to a change.
C. Customer opposition to their supplier's changes.
D. An individual's ability to resist change based on their organizational power. - ✔✔B. A
stakeholder's opposition to a change.
✔✔What is ACMP Standard's definition of Competency?
A. The combination and application of knowledge, skills, and experience.
B. The organizational or individual collection of knowledge, skills, and abilities.
C. The ability to perform a specific learning task.
D. The capability to complete a specific job related task. - ✔✔B. The organizational or
individual collection of knowledge, skills, and abilities.
✔✔What is ACMP Standard's definition of Sustainability?
A. Change management funding is approved for post Change Implementation activities.
B. Communication activities supporting the change effort continue after the change has
been implemented.
C. The ability to maintain the future state.
D. The ability to accomplish the vision. - ✔✔C. The ability to maintain the future state.
✔✔Poor communication during a time of organizational change can turn a difficult
situation into a crisis.
A. True
B. False - ✔✔A. True
✔✔Which of the following is NOT one of the three steps to managing resistance?
A. Develop a strategy
B. Acknowledge
C. Create a group meeting with all employees who show resistance in the organization
D. Identify the reasons for resistance - ✔✔C. Create a group meeting with all
employees who show resistance in the organization
ANSWERS SURE A+
✔✔What is ACMP Standard's definition of Change Risk?
A. An event or condition that, if it occurs, may have an effect on the change benefits.
B. Assessment of the Sponsors level of resistance to change.
C. All items listed in the Risk Register.
D. A condition that, if it occurs will impact the return on investment. - ✔✔A. An event or
condition that, if it occurs, may have an effect on the change benefits.
✔✔What is ACMP Standard's definition of Readiness?
A. The preparedness of an organization or its parts to accept, effectively handle, and
integrate impending change.
B. Formal Change Sponsor approval of Go-live.
C. All changes have been documented and training has been completed.
D. Stakeholders have been surveyed and the results confirm that they are ready to
accept change. - ✔✔A. The preparedness of an organization or its parts to accept,
effectively handle, and integrate impending change.
✔✔What is ACMP Standard's definition of Outcome?
A. The benefit derived from a specific change
B. A specific, measurable result or effect of an action or situation.
C. A project deliverable.
D. A quantifiable result. - ✔✔B. A specific, measurable result or effect of an action or
situation.
✔✔What is ACMP Standard's definition of Change Management?
A. The discipline that guides how we prepare, equip and support individuals to adopt
change successfully.
, B. A framework for managing the effect of new business processes, changes in
organizational structure or cultural changes.
C. The practice of applying a structured approach to the transition of an organization
from a current state to a future state to achieve expected benefits.
D. The process, tools, and techniques to manage the people-side of change to achieve
the required business outcome. - ✔✔C. The practice of applying a structured approach
to the transition of an organization from a current state to a future state to achieve
expected benefits.
✔✔What is ACMP Standard's definition of Resistance?
A. Sponsor opposition to a change.
B. A stakeholder's opposition to a change.
C. Customer opposition to their supplier's changes.
D. An individual's ability to resist change based on their organizational power. - ✔✔B. A
stakeholder's opposition to a change.
✔✔What is ACMP Standard's definition of Competency?
A. The combination and application of knowledge, skills, and experience.
B. The organizational or individual collection of knowledge, skills, and abilities.
C. The ability to perform a specific learning task.
D. The capability to complete a specific job related task. - ✔✔B. The organizational or
individual collection of knowledge, skills, and abilities.
✔✔What is ACMP Standard's definition of Sustainability?
A. Change management funding is approved for post Change Implementation activities.
B. Communication activities supporting the change effort continue after the change has
been implemented.
C. The ability to maintain the future state.
D. The ability to accomplish the vision. - ✔✔C. The ability to maintain the future state.
✔✔Poor communication during a time of organizational change can turn a difficult
situation into a crisis.
A. True
B. False - ✔✔A. True
✔✔Which of the following is NOT one of the three steps to managing resistance?
A. Develop a strategy
B. Acknowledge
C. Create a group meeting with all employees who show resistance in the organization
D. Identify the reasons for resistance - ✔✔C. Create a group meeting with all
employees who show resistance in the organization
