ITN 106 FINAL exam questions with answers
|\ |\ |\ |\ |\ |\
A user within the company was asked to uninstall and reinstall
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
Windows 10 due to their corporate computer freezing. While
|\ |\ |\ |\ |\ |\ |\ |\ |\
reinstalling Windows, the user was not asked to renter their product
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
key. Which of the following would be the reason for the user not
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
having to retype the key? - CORRECT ANSWERS ✔✔Digital
|\ |\ |\ |\ |\ |\ |\ |\ |\
License
A technician is troubleshooting a Windows computer and needs to
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
stop the explorer.exe process. Multiple attempts to open Task
|\ |\ |\ |\ |\ |\ |\ |\ |\
Manager have failed. The technician can successfully open a
|\ |\ |\ |\ |\ |\ |\ |\ |\
command prompt.Which of the following steps should the
|\ |\ |\ |\ |\ |\ |\ |\
technician take next? - CORRECT ANSWERS ✔✔Use the tasklist
|\ |\ |\ |\ |\ |\ |\ |\ |\
utility to locate the PID for the explorer.exe process.
|\ |\ |\ |\ |\ |\ |\ |\
Which of the following Windows tools is used to measure how well
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
software and hardware are performing by displaying statistics in real
|\ |\ |\ |\ |\ |\ |\ |\ |\
time? - CORRECT ANSWERS ✔✔Performance Monitor
|\ |\ |\ |\ |\ |\
Which of the following Task Manager tabs on a Windows system is
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
used to display the processes owned by each signed-in user? -
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
CORRECT ANSWERS ✔✔Users |\ |\
,A technician needs to configure a Windows 10 computer to start a
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
background service automatically each time the computer is
|\ |\ |\ |\ |\ |\ |\ |\
booted.Which of the following tools should the technician use? - |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
CORRECT ANSWERS ✔✔Services Console |\ |\ |\
A technician is troubleshooting a Windows BSOD error. The
|\ |\ |\ |\ |\ |\ |\ |\ |\
technician wants to check the memory installed in the
|\ |\ |\ |\ |\ |\ |\ |\ |\
system.Which tool would be used to launch the Windows Memory |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
Diagnostic tool? - CORRECT ANSWERS ✔✔mdsched.exe |\ |\ |\ |\ |\
A user wants to adjust the number of horizontal and vertical pixels
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
displayed on a monitor screen.What display setting will the user
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
adjust? - CORRECT ANSWERS ✔✔Resolution
|\ |\ |\ |\
A user is following the instructions of a help desk technician and is
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
attempting to launch System File Checker from the command-line
|\ |\ |\ |\ |\ |\ |\ |\ |\
interface. Each time the user types sfc /scannow and presses Enter,
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
the utility fails to run, and an error appears stating the command
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
must be run using an elevated command prompt.Which of the
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
following options best describes the reason for this issue? -
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
CORRECT ANSWERS ✔✔The user must open the command-line
|\ |\ |\ |\ |\ |\ |\ |\
interface using Run as an administrator.
|\ |\ |\ |\ |\
A Windows user is attempting to exit a frozen desktop application
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
that is not responding to a mouse or keyboard input.Which step(s)
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
,can be taken to end the application process without exiting other
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
open applications? - CORRECT ANSWERS ✔✔Open Task Manager
|\ |\ |\ |\ |\ |\ |\ |\
and end the process associated with the application.
|\ |\ |\ |\ |\ |\ |\
On a Windows computer, which tab(s) that can be used in Task
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
Manager to set the priority given to a specific application or service?
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
- CORRECT ANSWERS ✔✔Details
|\ |\ |\ |\
Which steps should be taken to resolve limited or no network
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
connectivity issues on a Windows computer (Select two)? - |\ |\ |\ |\ |\ |\ |\ |\ |\
CORRECT ANSWERS ✔✔Verify that the SOHO router is powered |\ |\ |\ |\ |\ |\ |\ |\ |\
on and the port LEDs indicate connectivity.
|\ |\ |\ |\ |\ |\
Verify the network cable between the computer and router is
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
connected and not damaged. |\ |\ |\
A technician is troubleshooting a Windows system in which an
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
application works properly when the computer is booted in Safe |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
Mode but does not function when Windows is loaded normally. -
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
CORRECT ANSWERS ✔✔The operating system or driver is causing |\ |\ |\ |\ |\ |\ |\ |\
the issue.
|\ |\
A Windows computer is experiencing a problem accessing the
|\ |\ |\ |\ |\ |\ |\ |\ |\
Internet. The network patch cable and network interface card have
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
, been tested and verified to be working properly.Which step should
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
be considered to resolve the issue? - CORRECT ANSWERS
|\ |\ |\ |\ |\ |\ |\ |\ |\
✔✔Update network settings |\ |\
A technician is attempting to use System Restore to restore a
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
Windows 10 system to a point in the recent past; however, the
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
option to choose a restore point is not available.What is most likely
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
the reason for this issue? - CORRECT ANSWERS ✔✔System
|\ |\ |\ |\ |\ |\ |\ |\ |\
Restore is turned off. |\ |\ |\
A technician mistakenly uninstalled an application that is crucial
|\ |\ |\ |\ |\ |\ |\ |\ |\
for the productivity of the user.Which of the following utilities will
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
allow the technician to correct this issue? - CORRECT ANSWERS
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
✔✔System Restore |\
A technician is performing Windows preventative maintenance
|\ |\ |\ |\ |\ |\ |\
tasks on all computers in the organization. They want a way to
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
create a custom console containing only the tools they regularly
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
launch and then distribute this custom console to each
|\ |\ |\ |\ |\ |\ |\ |\ |\
computer.Which of the following Windows tools will allow the |\ |\ |\ |\ |\ |\ |\ |\ |\
technician to configure a custom console? - CORRECT ANSWERS |\ |\ |\ |\ |\ |\ |\ |\ |\
✔✔mmc.exe
A user is attempting to launch a Windows utility from a command
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
prompt but is receiving a message stating the user must be an
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
|\ |\ |\ |\ |\ |\
A user within the company was asked to uninstall and reinstall
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
Windows 10 due to their corporate computer freezing. While
|\ |\ |\ |\ |\ |\ |\ |\ |\
reinstalling Windows, the user was not asked to renter their product
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
key. Which of the following would be the reason for the user not
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
having to retype the key? - CORRECT ANSWERS ✔✔Digital
|\ |\ |\ |\ |\ |\ |\ |\ |\
License
A technician is troubleshooting a Windows computer and needs to
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
stop the explorer.exe process. Multiple attempts to open Task
|\ |\ |\ |\ |\ |\ |\ |\ |\
Manager have failed. The technician can successfully open a
|\ |\ |\ |\ |\ |\ |\ |\ |\
command prompt.Which of the following steps should the
|\ |\ |\ |\ |\ |\ |\ |\
technician take next? - CORRECT ANSWERS ✔✔Use the tasklist
|\ |\ |\ |\ |\ |\ |\ |\ |\
utility to locate the PID for the explorer.exe process.
|\ |\ |\ |\ |\ |\ |\ |\
Which of the following Windows tools is used to measure how well
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
software and hardware are performing by displaying statistics in real
|\ |\ |\ |\ |\ |\ |\ |\ |\
time? - CORRECT ANSWERS ✔✔Performance Monitor
|\ |\ |\ |\ |\ |\
Which of the following Task Manager tabs on a Windows system is
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
used to display the processes owned by each signed-in user? -
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
CORRECT ANSWERS ✔✔Users |\ |\
,A technician needs to configure a Windows 10 computer to start a
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
background service automatically each time the computer is
|\ |\ |\ |\ |\ |\ |\ |\
booted.Which of the following tools should the technician use? - |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
CORRECT ANSWERS ✔✔Services Console |\ |\ |\
A technician is troubleshooting a Windows BSOD error. The
|\ |\ |\ |\ |\ |\ |\ |\ |\
technician wants to check the memory installed in the
|\ |\ |\ |\ |\ |\ |\ |\ |\
system.Which tool would be used to launch the Windows Memory |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
Diagnostic tool? - CORRECT ANSWERS ✔✔mdsched.exe |\ |\ |\ |\ |\
A user wants to adjust the number of horizontal and vertical pixels
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
displayed on a monitor screen.What display setting will the user
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
adjust? - CORRECT ANSWERS ✔✔Resolution
|\ |\ |\ |\
A user is following the instructions of a help desk technician and is
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
attempting to launch System File Checker from the command-line
|\ |\ |\ |\ |\ |\ |\ |\ |\
interface. Each time the user types sfc /scannow and presses Enter,
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
the utility fails to run, and an error appears stating the command
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
must be run using an elevated command prompt.Which of the
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
following options best describes the reason for this issue? -
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
CORRECT ANSWERS ✔✔The user must open the command-line
|\ |\ |\ |\ |\ |\ |\ |\
interface using Run as an administrator.
|\ |\ |\ |\ |\
A Windows user is attempting to exit a frozen desktop application
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
that is not responding to a mouse or keyboard input.Which step(s)
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
,can be taken to end the application process without exiting other
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
open applications? - CORRECT ANSWERS ✔✔Open Task Manager
|\ |\ |\ |\ |\ |\ |\ |\
and end the process associated with the application.
|\ |\ |\ |\ |\ |\ |\
On a Windows computer, which tab(s) that can be used in Task
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
Manager to set the priority given to a specific application or service?
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
- CORRECT ANSWERS ✔✔Details
|\ |\ |\ |\
Which steps should be taken to resolve limited or no network
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
connectivity issues on a Windows computer (Select two)? - |\ |\ |\ |\ |\ |\ |\ |\ |\
CORRECT ANSWERS ✔✔Verify that the SOHO router is powered |\ |\ |\ |\ |\ |\ |\ |\ |\
on and the port LEDs indicate connectivity.
|\ |\ |\ |\ |\ |\
Verify the network cable between the computer and router is
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
connected and not damaged. |\ |\ |\
A technician is troubleshooting a Windows system in which an
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
application works properly when the computer is booted in Safe |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
Mode but does not function when Windows is loaded normally. -
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
CORRECT ANSWERS ✔✔The operating system or driver is causing |\ |\ |\ |\ |\ |\ |\ |\
the issue.
|\ |\
A Windows computer is experiencing a problem accessing the
|\ |\ |\ |\ |\ |\ |\ |\ |\
Internet. The network patch cable and network interface card have
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
, been tested and verified to be working properly.Which step should
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
be considered to resolve the issue? - CORRECT ANSWERS
|\ |\ |\ |\ |\ |\ |\ |\ |\
✔✔Update network settings |\ |\
A technician is attempting to use System Restore to restore a
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
Windows 10 system to a point in the recent past; however, the
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
option to choose a restore point is not available.What is most likely
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
the reason for this issue? - CORRECT ANSWERS ✔✔System
|\ |\ |\ |\ |\ |\ |\ |\ |\
Restore is turned off. |\ |\ |\
A technician mistakenly uninstalled an application that is crucial
|\ |\ |\ |\ |\ |\ |\ |\ |\
for the productivity of the user.Which of the following utilities will
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
allow the technician to correct this issue? - CORRECT ANSWERS
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
✔✔System Restore |\
A technician is performing Windows preventative maintenance
|\ |\ |\ |\ |\ |\ |\
tasks on all computers in the organization. They want a way to
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
create a custom console containing only the tools they regularly
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
launch and then distribute this custom console to each
|\ |\ |\ |\ |\ |\ |\ |\ |\
computer.Which of the following Windows tools will allow the |\ |\ |\ |\ |\ |\ |\ |\ |\
technician to configure a custom console? - CORRECT ANSWERS |\ |\ |\ |\ |\ |\ |\ |\ |\
✔✔mmc.exe
A user is attempting to launch a Windows utility from a command
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
prompt but is receiving a message stating the user must be an
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
