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what if patients have a preferred language
check hospital to see what services they offer. family/friends are not
sufficient translators
spiritual assessment
FICA
F:aith
I:mportance/influence
C:ommunity
A:ddress/action
How should you address patients?
by last name unless directed otherwise
,What should you do to introduce interview?
state who u are and purpose/plan
open-ended questions
questions that allow respondents to answer however they want
closed/direct question
yes or no, few words
specific info and shorter
nonverbal skills
physical appearance, posture, gestures, facial expression, eye contact,
voice, touch
, traps of interviewing
- Providing False Reassurance
- Giving Unwanted Advice
- Using Authority
- Using Avoidance Language
- Engaging in Distancing
- Using Profession Jargon
- Using Leading or Biased Questions
- Talking too much
- Interrupting
- Using "why" Questions