UHC ETHICS AND COMPLIANCE EXAM 2026
CORE STANDARDS TRAINING MODULE AND
QUIZ PREPARATION MATERIAL
◉ Which of the following statements is true about election periods?
Answer: MA Open Enrollment Period can only be used by a
consumer already enrolled in an MA Plan
◉ Which statement regarding Star Ratings is true?
Answer: Medicare uses a 5-star rating system to illustrate a plan's
performance and quality.
◉ Which of the following is not considered prohibited unsolicited
contact with a Medicare eligible consumer according to CMS
regulations and UnitedHealthcare's rules, policies, and procedures?
Answer: Mailing a marketing brochure to the consumer via postal
mail.
◉ Which statement about discussing benefits with the consumer
before an enrollment is true?
Answer: The agent must explain any provider and/or pharmacy
network limitations.
, ◉ Whose email address may the agent enter into the applicant
information section of the JarvisEnroll enrollment application?
Answer: Only the consumer's email (or leave it blank).
◉ When completing an enrollment application in JarvisEnroll, why
is an agent prohibited from entering their own email address in a
field available for the consumer's email address?
Answer: The consumer/member would not receive plan related
correspondence intended for them.
◉ The __________ ensures that when consumers provide their verbal
agreement during the telephonic enrollment, they acknowledge and
understand they are actually enrolling, in which plan they are
enrolling, as well as the standard disclosures.
Answer: Statement of Understanding
◉ When must the Scope of Appointment be obtained from the
consumer for an in-person or telephonic sales presentation (unless
an exception applies)?
Answer: No less than 48 hours before the marketing appointment
◉ Which statement is accurate when a consumer has a Power of
Attorney (POA)?
Answer: If the POA signs the Enrollment Application, they must be
able to provide documentation upon request by the Plan that
CORE STANDARDS TRAINING MODULE AND
QUIZ PREPARATION MATERIAL
◉ Which of the following statements is true about election periods?
Answer: MA Open Enrollment Period can only be used by a
consumer already enrolled in an MA Plan
◉ Which statement regarding Star Ratings is true?
Answer: Medicare uses a 5-star rating system to illustrate a plan's
performance and quality.
◉ Which of the following is not considered prohibited unsolicited
contact with a Medicare eligible consumer according to CMS
regulations and UnitedHealthcare's rules, policies, and procedures?
Answer: Mailing a marketing brochure to the consumer via postal
mail.
◉ Which statement about discussing benefits with the consumer
before an enrollment is true?
Answer: The agent must explain any provider and/or pharmacy
network limitations.
, ◉ Whose email address may the agent enter into the applicant
information section of the JarvisEnroll enrollment application?
Answer: Only the consumer's email (or leave it blank).
◉ When completing an enrollment application in JarvisEnroll, why
is an agent prohibited from entering their own email address in a
field available for the consumer's email address?
Answer: The consumer/member would not receive plan related
correspondence intended for them.
◉ The __________ ensures that when consumers provide their verbal
agreement during the telephonic enrollment, they acknowledge and
understand they are actually enrolling, in which plan they are
enrolling, as well as the standard disclosures.
Answer: Statement of Understanding
◉ When must the Scope of Appointment be obtained from the
consumer for an in-person or telephonic sales presentation (unless
an exception applies)?
Answer: No less than 48 hours before the marketing appointment
◉ Which statement is accurate when a consumer has a Power of
Attorney (POA)?
Answer: If the POA signs the Enrollment Application, they must be
able to provide documentation upon request by the Plan that
