UHC ETHICS AND COMPLIANCE EXAM 2026
COMPREHENSIVE COMPLIANCE TRAINING
AND POLICY REVIEW MATERIAL
◉ What is an inform marketing/sales event?
Answer: they're passive in nature where the consumer approaches
the agent to engage in conversation. a booth, table, or kiosk is
typically used
◉ What are marketing appointments?
Answer: They're commonly referred to as "in home, face to face, or
one on one appointment" and typically take place in the consumers
home.
◉ What other places can marketing appointments happen?
Answer: coffee shop, or even over the phone
◉ because marketing appointments are not formal and informal
marketing sales events, they're not reported to who?
Answer: UHC or CMS. instead, agents must obtain a completed scope
of appointment prior to conducting the appointment.
◉ To report events, what should agents use?
,Answer: an event request form
◉ to ensure that events are in UHC's event reporting application no
less than 7 calender days prior to the event...
Answer: submit the event request form, according to instructions on
the form, NO LESS THAN 14 CALENDAR DAYS
◉ event request forms submitted within7 calendar days will NOT be
what?
Answer: processed
◉ conducting an unreported event is _____?
Answer: prohibited
◉ to schedule a sign language interpreter for a formal
marketing/sales event or a personal/individual marketing
appointment, enter the consumer's request direct;y in bconnected at
least?
Answer: 14 days prior to the event or appointment
◉ What are marketing materials used for?
Answer: 1) draw attention to a plan sponsor or their plan(s) and
,2) influence a consumer's decision when selecting a plan in which to
enroll or a member's decision to remain enrolled in their current
plan
◉ Marketing materials contain information about the plan or plans:
Answer: 1) benefits or benefit structure
2) cost sharing ( including premiums, copayments, and deductibles)
3) Measurements or ranking standards ( such as star ratings.
comparisons to other plans, or statistical studies or surveys)
◉ Approval is required for?
Answer: 1) ALL medicare marketing materials or
2) ANY material that mentions a plan sponsor ( such as " united
health care") one of its affliated plans or displays any logos
◉ What does generic mean with marketing materials?
Answer: materials that do not meet the marketing materials criteria
and do not carry any plan sponsor information or logos
◉ does generic materials require prior approval?
Answer: no
◉ What methods are considered marketing material?
, Answer: newspaper, tv, internet, radio advertisements, direct mail,
postcards, flyers, brochures, magnets, pre-enrollment materials,
websites and social media platforms
◉ what are some examples of generic marketing materials?
Answer: social media sites and websites
◉ sites used to market UHC plans must be _____ by UHC and CMS
prior to use
Answer: approved
◉ when talking about marketing materials what should the agent
NOT do?
Answer: add, enhance, delete, modify, edit or create any content in
the marketing materials provided by the health plan
modify approved materials in any way, no matter how minor
ask health related or health screening questions on generic, agent
created materials
◉ What must an agent do when talking about marketing materials?
Answer: use marketing materials only for products they are certified
to market/sell
COMPREHENSIVE COMPLIANCE TRAINING
AND POLICY REVIEW MATERIAL
◉ What is an inform marketing/sales event?
Answer: they're passive in nature where the consumer approaches
the agent to engage in conversation. a booth, table, or kiosk is
typically used
◉ What are marketing appointments?
Answer: They're commonly referred to as "in home, face to face, or
one on one appointment" and typically take place in the consumers
home.
◉ What other places can marketing appointments happen?
Answer: coffee shop, or even over the phone
◉ because marketing appointments are not formal and informal
marketing sales events, they're not reported to who?
Answer: UHC or CMS. instead, agents must obtain a completed scope
of appointment prior to conducting the appointment.
◉ To report events, what should agents use?
,Answer: an event request form
◉ to ensure that events are in UHC's event reporting application no
less than 7 calender days prior to the event...
Answer: submit the event request form, according to instructions on
the form, NO LESS THAN 14 CALENDAR DAYS
◉ event request forms submitted within7 calendar days will NOT be
what?
Answer: processed
◉ conducting an unreported event is _____?
Answer: prohibited
◉ to schedule a sign language interpreter for a formal
marketing/sales event or a personal/individual marketing
appointment, enter the consumer's request direct;y in bconnected at
least?
Answer: 14 days prior to the event or appointment
◉ What are marketing materials used for?
Answer: 1) draw attention to a plan sponsor or their plan(s) and
,2) influence a consumer's decision when selecting a plan in which to
enroll or a member's decision to remain enrolled in their current
plan
◉ Marketing materials contain information about the plan or plans:
Answer: 1) benefits or benefit structure
2) cost sharing ( including premiums, copayments, and deductibles)
3) Measurements or ranking standards ( such as star ratings.
comparisons to other plans, or statistical studies or surveys)
◉ Approval is required for?
Answer: 1) ALL medicare marketing materials or
2) ANY material that mentions a plan sponsor ( such as " united
health care") one of its affliated plans or displays any logos
◉ What does generic mean with marketing materials?
Answer: materials that do not meet the marketing materials criteria
and do not carry any plan sponsor information or logos
◉ does generic materials require prior approval?
Answer: no
◉ What methods are considered marketing material?
, Answer: newspaper, tv, internet, radio advertisements, direct mail,
postcards, flyers, brochures, magnets, pre-enrollment materials,
websites and social media platforms
◉ what are some examples of generic marketing materials?
Answer: social media sites and websites
◉ sites used to market UHC plans must be _____ by UHC and CMS
prior to use
Answer: approved
◉ when talking about marketing materials what should the agent
NOT do?
Answer: add, enhance, delete, modify, edit or create any content in
the marketing materials provided by the health plan
modify approved materials in any way, no matter how minor
ask health related or health screening questions on generic, agent
created materials
◉ What must an agent do when talking about marketing materials?
Answer: use marketing materials only for products they are certified
to market/sell
