CMAA TEST 1" EXAM MULTIPLE
CHOICE QUESTIONS AND DETAILED
CORRECT ANSWERS; A+ GRADE
16) Before adding medical records to a patient's chart, the
medical administrative assistant should take which of the
following actions?
A) File the records by chronological date
B) Photocopy the records for the provider to review and
sign
C) Ensure the provider has initialed reports
D) Note in the report the patient was notified of the
results - correct answer- C)Ensure the provider
has initialed reports
17) Which of the following should a medical
administrative assistant complete if a Medicare provider
believes a procedure may not be covered by Medicare?
A) Medicare Summary a Notice (MSN)
B) Remittance Advice (RA)
C) Advance Beneficiary Notice (ABN)
,D) Explanation of benefits (EOB) - correct answer-
C) Advance Beneficiary Notice (ABN)
18) Which of the following is an appropriate use of a
tickler file?
A) To inform the provider about current updates
B) To remind staff of date-specific tasks
C) To document staff disciplinary actions
D) To train new employees - correct answer- B)
To remind staff of date-specific tasks
19) A patient calls the physician's office and asks for her
test results. Which of the following is the appropriate
action for the medical administrative assistant to take?
A) After verifying her identity, provide the results over the
phone
B) Using the information in her medical record, fax or
email the results
C) Take a message and have the provider return the call
D) Set up an appointment with the physician for a medical
record consult - correct answer- D) Set up an
,appointment with the physician for a medical record
consult
20) A new patient leaves the office because the practice
does not accept his insurance. Which of the following
actions should the medical administrative assistant take
to prevent this scenario?
A) Call the patient's insurance carrier to verify his
eligibility after he has arrived for the appointment
B) Advise patients to verify coverage with their insurance
carrier before coming in for an appointment
C) Verify insurance eligibility prior to scheduling new
patients
D) Confirm insurance coverage when submitting a claim -
correct answer- C) Verify insurance eligibility
prior to scheduling new patients
21) A patient presents to the physician's office with flu-
like symptoms. Which of the following actions should the
medical administrative assistant take first?
A) Ask for the patient's demographic information
, B) Move the patient to an isolated location
C) Ask the patient to have a seat in the lobby after signing
in
D) Ask the patient for her current signs and symptoms -
correct answer- A) Ask for the patient's
demographic information
22) Which of the following documents must a medical
administrative assistant provide for a patient to submit for
reimbursement?
A) Patient Registration Form
B) Claims Register
C) Remittance Advice
D) Encounter Form - correct answer- D)
Encounter Form
23) When submitting claims to third-party payers, the
medical administrative assistant should retrieve
information from which of the following?
A) Day sheet
B) Appointment list
CHOICE QUESTIONS AND DETAILED
CORRECT ANSWERS; A+ GRADE
16) Before adding medical records to a patient's chart, the
medical administrative assistant should take which of the
following actions?
A) File the records by chronological date
B) Photocopy the records for the provider to review and
sign
C) Ensure the provider has initialed reports
D) Note in the report the patient was notified of the
results - correct answer- C)Ensure the provider
has initialed reports
17) Which of the following should a medical
administrative assistant complete if a Medicare provider
believes a procedure may not be covered by Medicare?
A) Medicare Summary a Notice (MSN)
B) Remittance Advice (RA)
C) Advance Beneficiary Notice (ABN)
,D) Explanation of benefits (EOB) - correct answer-
C) Advance Beneficiary Notice (ABN)
18) Which of the following is an appropriate use of a
tickler file?
A) To inform the provider about current updates
B) To remind staff of date-specific tasks
C) To document staff disciplinary actions
D) To train new employees - correct answer- B)
To remind staff of date-specific tasks
19) A patient calls the physician's office and asks for her
test results. Which of the following is the appropriate
action for the medical administrative assistant to take?
A) After verifying her identity, provide the results over the
phone
B) Using the information in her medical record, fax or
email the results
C) Take a message and have the provider return the call
D) Set up an appointment with the physician for a medical
record consult - correct answer- D) Set up an
,appointment with the physician for a medical record
consult
20) A new patient leaves the office because the practice
does not accept his insurance. Which of the following
actions should the medical administrative assistant take
to prevent this scenario?
A) Call the patient's insurance carrier to verify his
eligibility after he has arrived for the appointment
B) Advise patients to verify coverage with their insurance
carrier before coming in for an appointment
C) Verify insurance eligibility prior to scheduling new
patients
D) Confirm insurance coverage when submitting a claim -
correct answer- C) Verify insurance eligibility
prior to scheduling new patients
21) A patient presents to the physician's office with flu-
like symptoms. Which of the following actions should the
medical administrative assistant take first?
A) Ask for the patient's demographic information
, B) Move the patient to an isolated location
C) Ask the patient to have a seat in the lobby after signing
in
D) Ask the patient for her current signs and symptoms -
correct answer- A) Ask for the patient's
demographic information
22) Which of the following documents must a medical
administrative assistant provide for a patient to submit for
reimbursement?
A) Patient Registration Form
B) Claims Register
C) Remittance Advice
D) Encounter Form - correct answer- D)
Encounter Form
23) When submitting claims to third-party payers, the
medical administrative assistant should retrieve
information from which of the following?
A) Day sheet
B) Appointment list
