CRCR - HFMA Exam Questions and Answers
with Verified Solutions | Latest Updated 2026
,(1.1) Which of the following A. The best practices were developed
statements are true of HFMA's specifically
Patient Financial Communications to help patients understand the cost of
Best Practices? services,
A. The best practices were their individual insurance benefits, and
developed specifically to help their
patients understand the cost of responsibility for balances after insurance,
services, their individual insurance if any.
benefits, and their responsibility for HFMA's Patient Financial Communications
balances after insurance, if any. Best
B. Although patients have a Practices focus on transparency in
primary healthcare
service provider, other physician pricing, helping patients understand:
may The cost of services before receiving care
be involved with the services being Their insurance coverage and benefits
provided. It is not necessary to Their financial responsibility after
enumerate these providers, as insurance
they payments
typically bill separately for their Why the other choices are incorrect?
services. B. "It is not necessary to enumerate other
C. Providers who are recognized providers" → ■ Incorrect. Best practices
for encourage transparency about all potential
adopting HFMA's Patient Financial charges, including services from providers
Communications Best Practices who bill
are separately (e.g., anesthesiologists,
able to provide service line price radiologists).
information in a clear and C. "Providers recognized for best practices
understandable manner. provide service line price info clearly" → ■
D. Within the Healthcare Dollars & While price transparency is a key aspect,
Sense initiative, HFMA only recognition is not solely based on this-it
developed guidance for price also
transparency and resolution of includes billing clarity, financial assistance,
medical debt. and
collections practices.
D. "HFMA only developed guidance for
price
,transparency and medical debt resolution"
→■
Incorrect. HFMA’s initiative also covers
financial
assistance, billing, collections, and patient
communication practices.
, (1.3) Corporate compliance D. All of the above
programs play a important role in Explanation:
protecting the integrity of A Code of Conduct is a fundamental part
operations of a
and ensuring compliance with corporate compliance program, ensuring
federal and state requirements. that
The employees and stakeholders adhere to
Code of Conduct is:: ethical and
A. A critical tool to ensure the legal standards. It serves multiple
compliance with the organizations purposes:
compliance standards and A. A critical tool to ensure compliance with
procedures the
B. An essential and integral organization's compliance standards and
component of the organizations procedures
culture The Code of Conduct sets expectations for
C. Fosters an environment where ethical
concerns and questions may be behavior and compliance with laws and
raised without fear or retaliation or regulations.
retribution B. An essential and integral component of
D. All of the above the
organization's culture
It defines the organization's values and
commitment to integrity, making
compliance a core
part of the workplace culture.
C. Fosters an environment where
concerns and
questions may be raised without fear of
retaliation or retribution
A strong compliance program encourages
open
communication and ensures that
employees feel
safe reporting ethical concerns or
violations.
Since all these statements are true, D. All
with Verified Solutions | Latest Updated 2026
,(1.1) Which of the following A. The best practices were developed
statements are true of HFMA's specifically
Patient Financial Communications to help patients understand the cost of
Best Practices? services,
A. The best practices were their individual insurance benefits, and
developed specifically to help their
patients understand the cost of responsibility for balances after insurance,
services, their individual insurance if any.
benefits, and their responsibility for HFMA's Patient Financial Communications
balances after insurance, if any. Best
B. Although patients have a Practices focus on transparency in
primary healthcare
service provider, other physician pricing, helping patients understand:
may The cost of services before receiving care
be involved with the services being Their insurance coverage and benefits
provided. It is not necessary to Their financial responsibility after
enumerate these providers, as insurance
they payments
typically bill separately for their Why the other choices are incorrect?
services. B. "It is not necessary to enumerate other
C. Providers who are recognized providers" → ■ Incorrect. Best practices
for encourage transparency about all potential
adopting HFMA's Patient Financial charges, including services from providers
Communications Best Practices who bill
are separately (e.g., anesthesiologists,
able to provide service line price radiologists).
information in a clear and C. "Providers recognized for best practices
understandable manner. provide service line price info clearly" → ■
D. Within the Healthcare Dollars & While price transparency is a key aspect,
Sense initiative, HFMA only recognition is not solely based on this-it
developed guidance for price also
transparency and resolution of includes billing clarity, financial assistance,
medical debt. and
collections practices.
D. "HFMA only developed guidance for
price
,transparency and medical debt resolution"
→■
Incorrect. HFMA’s initiative also covers
financial
assistance, billing, collections, and patient
communication practices.
, (1.3) Corporate compliance D. All of the above
programs play a important role in Explanation:
protecting the integrity of A Code of Conduct is a fundamental part
operations of a
and ensuring compliance with corporate compliance program, ensuring
federal and state requirements. that
The employees and stakeholders adhere to
Code of Conduct is:: ethical and
A. A critical tool to ensure the legal standards. It serves multiple
compliance with the organizations purposes:
compliance standards and A. A critical tool to ensure compliance with
procedures the
B. An essential and integral organization's compliance standards and
component of the organizations procedures
culture The Code of Conduct sets expectations for
C. Fosters an environment where ethical
concerns and questions may be behavior and compliance with laws and
raised without fear or retaliation or regulations.
retribution B. An essential and integral component of
D. All of the above the
organization's culture
It defines the organization's values and
commitment to integrity, making
compliance a core
part of the workplace culture.
C. Fosters an environment where
concerns and
questions may be raised without fear of
retaliation or retribution
A strong compliance program encourages
open
communication and ensures that
employees feel
safe reporting ethical concerns or
violations.
Since all these statements are true, D. All
