Medical Account Resolution: HFMA Best
Practices & Collection Agency Evaluation
Exam Questions and Answers with Verified
Solutions | Latest Updated 2026
What is the main objective of To address best practices for medical
HFMA's account
course on Medical Account resolution and the effective use of
Resolution? collection
agencies.
What should successful account Educating patients on their estimated
resolution begin with? financial
responsibility, available payment options,
and
financial assistance programs.
Define 'Bad Debt' in the context of Amount not recoverable from a patient
medical account resolution. following
exhaustion of all collection efforts.
What is the first best practice for Make bills patient-friendly by ensuring
medical account resolution financial
according to HFMA? communications are clear, concise, and
correct.
, Why is it important to establish To ensure all activities are governed by
policies for account resolution? financial
assistance, account resolution, and
collections
policies that reflect community economic
circumstances.
What does it mean to be Key aspects of account resolution should
consistent be
in account resolution? standardized throughout the organization,
such as
payment application methods.
What is the importance of To avoid duplication of patient contact and
coordinating account resolution ensure
activities with business affiliates? only one party is pursuing resolution at any
given
time.
What should providers exercise Sound business judgment, considering the
when choosing account resolution service
methods? community and appropriate methods like
calls,
letters, and data scoring.
When should the account When the first statement is sent to the
resolution patient for a
clock start? balance.
What is the recommended waiting 120 days after the date of the first bill, with
period before reporting a past-due limited
account to credit bureaus? exceptions.
Practices & Collection Agency Evaluation
Exam Questions and Answers with Verified
Solutions | Latest Updated 2026
What is the main objective of To address best practices for medical
HFMA's account
course on Medical Account resolution and the effective use of
Resolution? collection
agencies.
What should successful account Educating patients on their estimated
resolution begin with? financial
responsibility, available payment options,
and
financial assistance programs.
Define 'Bad Debt' in the context of Amount not recoverable from a patient
medical account resolution. following
exhaustion of all collection efforts.
What is the first best practice for Make bills patient-friendly by ensuring
medical account resolution financial
according to HFMA? communications are clear, concise, and
correct.
, Why is it important to establish To ensure all activities are governed by
policies for account resolution? financial
assistance, account resolution, and
collections
policies that reflect community economic
circumstances.
What does it mean to be Key aspects of account resolution should
consistent be
in account resolution? standardized throughout the organization,
such as
payment application methods.
What is the importance of To avoid duplication of patient contact and
coordinating account resolution ensure
activities with business affiliates? only one party is pursuing resolution at any
given
time.
What should providers exercise Sound business judgment, considering the
when choosing account resolution service
methods? community and appropriate methods like
calls,
letters, and data scoring.
When should the account When the first statement is sent to the
resolution patient for a
clock start? balance.
What is the recommended waiting 120 days after the date of the first bill, with
period before reporting a past-due limited
account to credit bureaus? exceptions.
